Space aged interior design that is different on every floor. We stayed on 4 different floors during two stays. Our friend loved the 7th with its round bed and HUGE projection TV. We enjoyed the 2nd and the 10th, both were beautiful and very
contemporary. The 6th floor was our least favorite, poor lighting and very little in creature comfort. Forget about getting coffee or anything to eat before 9am unless you order room service. We did get room service for dinner and it was very good. Location is not near the center of town, but it is about 1/2 way to the airport.
The hotel is not close to teh cisty center -- about 10-15 minutes by subway, 4 minutes walk from subway station.
It is really unique. We enjoyed visiting each of the floors. Surprisingly, most of them look better in real life than on pictures.
Our room on floor 9 was fantastic (Japanese style): refreshing shower with many heads, nice functional room.
Small problem was with the bed: the comforter felt dusty and the moment we moved it, we felt like dry dust was around and we started scratching ourselves. The whole bed did not have the typical fresh smell that you get in the most hotels. The bar on the 13th floor attracts hundreds of people.
I would not stay again in the hotel, but I am very happy that I stayed there once for the experience.
I booked a junior suite in level 9.
Each floor has been decorated by different known designers (Norman Foster, Javier Mariscal, Richard Gluckman, etc), so when you check in, you are offered to chose "your" room designer.
The junior suite was
Nevertheless I had slight issues with the light. It came and went several times (only in my room), due to a bad contact of the key-card.
The wireless connection is not the best ever. Also, For a 5 star hotel, I think it should improve its massage/spa services.
Room service was good, and in general, the staff was great.
Anyway, my stay was great. I would recommend this hotel
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Even if "Cartagena" is the nearest Metro station, Avenida de America is within 10 minutes walk, and serves metro lines 4, 6, 7 & 9.
Avoid taxis on rush hours, since it is located by one of Madrid's busiest entrances.
All the staff were very helpful and accommodating. The rooms themselves, however, lacked practicality and functionality due to the design. There weas very limited space to hang clothes. Out shower was very unconventional, closer to the sleeping
area than the bathroom.