$86 Avg/night
Rate and special offer based on Check-in: May 23, 2015 Check-out: May 26, 2015

Silken Puerta America

5 stars
View map of Avenida de America, 41, 28002 MADRID, Madrid, 28002

Hotel Overview

Ratings and reviews for Silken Puerta America

Overall score

4.1 / 5
5.01.0
26 out of 26
Amenities:
4
Cleanliness:
4.6
Hotel staff:
4.6
Comfort:
4.2
Location:
3.8
Value:
4.3

88% would recommend to a friend.

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Review of Silken Puerta America

Reviewer score

3
5.01.0
J. McCrackey
Business
California
Mar 19, 2014

Not 5 Stars

The building is certainly unique. Location is way off central Madrid. Staff left something to be desired in terms of basic service levels, efficiency, and ability to fulfill simple service requests. Gimmicky and flash as opposed to good old-fashioned brass, polish and service.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
2
Value:
4
Trip purpose:

Business

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Review of Silken Puerta America

Reviewer score

5
5.01.0
upandatem
Business
bloomington, in
Dec 1, 2013

great hotel!

we had a great time at this hotel. Perfect in every way!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Silken Puerta America

Reviewer score

5
5.01.0
Davy
Business
Carlisle
May 28, 2013

what a hotel 5star

This a great hotel and gives you everything you nee rd to make a great holiday It could do with a kettle in the room for tea and coffee

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Time-saving tip: Short walk from hotel

Get yourselves a metro billet easy fast travel and only up the road to station ,great little cafe around corner for breakfast and a good little bar about 10 mins walk oro Garcia and a nice Italian good food it's only short metro to city ,don't try to walk .no need Davy

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Review of Silken Puerta America

Reviewer score

4
5.01.0
Ehlen
Business
London
May 6, 2013

Location and comfort is great..

Comfortable but lighting need to improve, can not read with a dim light also being a five star hotel If did not provide a self serve tea or coffee in the room.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Silken Puerta America

Reviewer score

4
5.01.0
renzon rouses
Business
springfield virginia
Mar 6, 2013

modern hotel

i had a great time at this place, because of the location was good and the rooms and design are incredible

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

is close to bernabeu

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Review of Silken Puerta America

Reviewer score

4
5.01.0
William Shin
Business
Seoul, Korea
Jun 24, 2012

Great and comfortable hotel

Very clean and friendly staff. The restaurant was awesome and breakfast buffet was also good! Overall, it was very good experience!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

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Review of Silken Puerta America

Reviewer score

4
5.01.0
Ashish M
Business
Austin, TX
May 4, 2012

Excellent service with decent location

The hotel staff and service is really good. Even at 2 in the night someone was there in couple of minutes to help out. The hotel is little bit away from main attractions but it is convenient to hop on a metro from Cartegana or Avenida de America station. The only complaint I have is our reservation did not indicate that it takes Eur 50 extra to stay in Zaha Hadid room which we did for the experience.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

From Airport take bus 200 to get close to the hotel.

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Review of Silken Puerta America

Reviewer score

4
5.01.0
Locust Manor
Business
Long Island, NY
Apr 15, 2012

Family Vacation

The hotel is beautiful and the staff are tremendous. The breakfast buffet was wonderful. We travelled with the Metro and there is a Metro station located about one block away. Overall, Madrid is a wonderful City and the Puerta America made it that much more enjoyable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Silken Puerta America

Reviewer score

4
5.01.0
Stratos
Business
Thessalonika, Greece
Oct 5, 2011

very nice hotel ,same as pictures!

all was very nice,place-room and everything else except floor number 9 room was a little uncomfortable and smelled strange in bathroom although it was cleaned.try floor 11 and you wont regret it!very nice! the biggest complain is about spanish people dont speak english AT ALL...even at tourist offices!!thank god at hotel they did!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

try eating at all you can eat close to puerta del sol..but not the one that cost 9.99 euro but the one that costs 8.70 euro.you will see two floors to recognise it,its in a corner opposite a big hotel..very nice food..

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Review of Silken Puerta America

Reviewer score

2
5.01.0
visitors
Business
Washington, DC, USA
Sep 10, 2011

Not living up to 5 star rating

on our arrival evening at bed time we discovered blanket & sheets were wet; had to call & stand by in pajamas for change of blanket & sheets; Throughout stay of 3 nights hotel was not able to provide the promised "free Internet" issued on purchase detail. Desk staff were least cooperative & would repeatedly issue non-working usernames & passwords which would not work in our 2 iPhones and 1 iPad or state their provider is at fault! Because it Requires payment to be made. The credentials issued for using the hotel computers did not work either! Hotel desk was not helpful with locating known restaurants in Madrid.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
5
Hotel staff:
2
Comfort:
2
Location:
5
Value:
2
Trip purpose:

Business

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