I went to Spain for the first time in 2012 and had an unpleasant hotel stay in Barcelona so when I went to Madrid, my expectations were rather low. But this hotel made me enjoy my stay. The location is very close to all the shopping area. The
staff is very helpful and good with giving directions. The room was clean, spacious and the beds are very comfortable. I got a room with the view of Gran Via. The lights from the nearby buildings come on at night and the street gets busy with traffic and people. The bed is by the window, so its like sleeping in front of Times Square, but that's not the hotel's fault. The hotel itself is fun to explore because it is gorgeous inside. Overall, a good quality stay.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Just across the street from the hotel, which is Calle Hortaleza. That street is filled with lots of Spanish shops selling all kinds of stuff for gifts and souvenirs, as well as clothes.
I spent a lot of time on line looking at hotels in Madrid.I was traveling with my mother so I needed two rooms. I chose this one based on past guests and location. You can't beat it. The rooms are plenty big. large closet to put your clothes. A
safe. Mini bar with soda and water at no charge and restocked daily. Bathroom with a FULL tub and large. Right outside the hotel is the metro. A few blocks and you have entered rambalas and all the restaurants and shopping you could ask for. Street performers and a short walk to Plaza Mayor with some great outdoor dining. The staff was just wonderful. Assisted my mom with an adaptor to use her hair curler. LOL. What we brought would not allow her to plug in the 3 prongs. I can't say enough about this place and its location and staff. Elevator that zips you right up to your floor. More than expected all the way around.
Staff was great. Room was little but nice. Need more soap! Great elevators. Food was ok. Great location at la Gran Via. Pick up for visiting Toledo was fantastic. Would like to go back to see more of Madrid. Issue with robbers tried to take my
husbands wallet. Nothing happened but was scary. Climate was pretty cool. Next time I will need other clothing. .
Check in and Check out was straight forward and quick. The view was amazing! Room was small but cosy. The bed had a remote to make it incline but it didnt work. No star was taken off for that cos it wasnt needed.