Hotel Overview
The best hotel in Madrid
This hotel is located in the heart of Puerto del Sol, and it is within walking distance of some of...
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Senorita
- Aug 14, 2011
UNBEATABLE LOCATION AND VERY GOOD HOTEL
VERY GOOD HOTEL. STAFF IS GOOD. LOCATION IS PERFECT.
WE VERY HAPPY STAY THERE.
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JANE
- May 26, 2011
Friendly, comfortable 3-star accommodations steps from Puerta del Sol
The centrally located Best Western Hotel Carlos V is an excellent choice for families and leisure visitors to Madrid. The hotel is steps from Puerta del Sol, public transport and within walking distance of all major attractions. Comfortable rooms sleeping up to four are available, and one child stays free with every two adults. The hotel provides airport shuttle bus service, free Wi-Fi access, baggage hold and concierge services. There is breakfast, a snack bar and a friendly cocktail lounge where guests can enjoy pre- or post-dinner drinks.BEST WESTERN Hotel Carlos V Rooms
- Single Room
- Room with one single bed. Offers mini bar, shower, bath, safety deposit box, TV, telephone, air conditioning, bathroom amenities, hairdryer,work desk,color TV, Internet access, laundry service, non-smoking rooms, room service,tea and coffee making facilities.
- Triple Room
- Room with three single beds. Offers mini bar, shower, bath, safety deposit box, TV, telephone, air conditioning, bathroom amenities, hairdryer,work desk,color TV, Internet access, laundry service, non-smoking rooms, room service,tea and coffee making facilities.
- Quadruple Room
- Room with one double bed and two single beds. Offers mini bar, shower, bath, safety deposit box, TV, telephone, air conditioning, bathroom amenities, hairdryer,work desk,color TV, Internet access, laundry service, non-smoking rooms, room service,tea and coffee making facilities.
- Double/Twin Room
- Room with one double bed or two single beds. Offers mini bar, shower, bath, safety deposit box, TV, telephone, air conditioning, bathroom amenities, hairdryer,work desk,color TV, Internet access, laundry service, non-smoking rooms, room service,tea and coffee making facilities.
Hotel Map
C/ Maestro Victoria, 5, Madrid, 28013
- Area served
- Madrid.
- Nearby airports
- Madrid Barajas International Airport MAD.
- Area description
- Its privileged location between Gran Vía and Puerta del Sol, will allow you to discover the most prominent commercial and shopping street of the city, next to the hotel (Preciados street), as well as the historical centre, the Plaza Mayor, the Royal Palace, the Prado Museum, the Thyssen Museum, and more.
Hotel Policies
- Check-in:
- 1200
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (31)
Ratings and reviews for BEST WESTERN Hotel Carlos V
- All travelers (31) 4.2 / 5
- Couples (7) 3.9 / 5
- Families (5) 4 / 5
- Singles (4) 3.3 / 5
- Amenities:
- 3.7
- Room cleanliness:
- 4.2
- Hotel staff:
- 4.1
- Room comfort:
- 3.8
- Location:
- 4.8
- Value:
- 3.8
87%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Caps
Best Western - Metro Sol
Great location!! The room is big with sleeper couch! A supermarket is near the Sol Metro.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Nightlife tip:
Short walk from hotel
Metro Sol is on block away. You are right in the mix of a busy night life. Also, a couple stops from Oprea.
Reviewer score
Would recommend
Senorita
The best hotel in Madrid
This hotel is located in the heart of Puerto del Sol, and it is within walking distance of some of Madrid's most famous sites, such as the Thyssen, the Sofia, and the Prado. The hotel staff are friendly, multi-lingual, and generous with their time. I have stayed in this hotel for the past six summers. Although I have lodged in other hotels in Madrid, not one has ever been as nice as Carlos V. It is worth every euro.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Entertainment tip:
Short walk from hotel
Teatro Munoz Seca - Baila Flamenco: Small theatre...spectacular flamenco performance...it is electric!
Reviewer score
Would recommend
JANE
UNBEATABLE LOCATION AND VERY GOOD HOTEL
VERY GOOD HOTEL. STAFF IS GOOD. LOCATION IS PERFECT. WE VERY HAPPY STAY THERE.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
oem201
good location
Vacation
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 3
- Location:
- 4
- Value:
- 4
Reviewer score
Would recommend
Sharon
Great location, good hotel
We loved this hotel. The location couldn't have been better and the accommodations were great. I have already recommended it to a friend who is planning a trip to Madrid. Ask for a room with a balcony.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 5
- Value:
- 3
Shopping tip:
Short walk from hotel
The Corte Ingles department store has a wonderful grocery store in the basement. We bought bread and cheese and drinks there which saved us a lot on food, which is quite expensive in Madrid. The rooms have little refrigerators so we could store our food there.
Reviewer score
Would recommend
amiryg
great location
greatest location. right in the middle of SOL and Gran Via. only problem was noises coming from the street all night long. very helpfull staff.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Reviewer score
Would not recommend
The traveler
The fiasco
First, I was mislead by the picture posted on the Internet. Not even close! Second, accessing the hotel was a nightmare, expensive, and the best part, the taxi was not allowed to get to the hotel. (100.00 euros roundtrip) Third overpriced. Can I apply for a refund of at least 50%?
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 2
- Room comfort:
- 2
- Location:
- 3
- Value:
- 2
Reviewer score
Would not recommend
Roberto El Magnifico
A great trip soured by bad practice!
My family and I stayed at Carol V many times before and also were treated well. This time I felt cheated because they refused to refund a last night's stay with due notice. The Airline changed my flight, cutting one day off my trip without telling me why. Well before the trip I informed the travel Co. about the problem. I was told they had contacted the Hotel and that I should talk to them when I arrived. I arrived Nov 4 and told them of the problem of Nov. 18. Their reply was that I made a reservation and they could not make any adjustment. If no adjustment is made, I shall never stay there or any of their chain in the future. I would regret that, for most of the staff were great.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 3
- Location:
- 5
- Value:
- 1
Shopping tip:
Short walk from hotel
I made several purchases in a nearby large Department Store. I was told that I could get a refund for some tax paid, which would have been over one hundred dollars. No one told me that the store had to complete a special form to use at the Airport, though I had all receipts. Thus, no refund.
Reviewer score
Would recommend
Eli
Best Western Hotel Carlos V
The Best Western Hotel, Carlos V, is the best hotel to lodge in while in the Madrid. The price is reasonable, the setting is colorful, eclectic, yet very elegant. The rooms are very tastefully decorated and cleaned like the Queen would want her palace. The staff are kind, friendly, and multilingual. Their directions to various attractions located nearby around the hotel, (such as The Prado, the Sofia, the Real Academia Artes de San Fernando, Teatro Reina Victoria (where you can see Carmen), the street vendor, musicians, and artists located just around the corner from the hotel all the way up to the Puerto del Sol) are exact, and you cannot get lost because the people are friendly, and everyone knows the location of Puerto del Sol. You are close to the train station, the bus station, and mere moments from the nearest metro stop. I have stayed in it seven different times. Some rooms are equipped with air conditioning, and others are not; no worries--you can open the window, and the cool night air is great (in July and August.) The staff has not changed. They are the same wonderful people who I first met in 2007. You cannot go wrong at this hotel because the people there are so right for your wonderful stay in Madrid. I recommend this hotel highly. I have stayed in others in Madrid. Clearly, this one is my favorite.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Entertainment tip:
Short walk from hotel
Go see Carmen at Teatro Reina Victoria. It is fantastic. Plan on spending one full day at the Prado. Don't plan on seeing more museums, on the same day, after seeing the Prado. Go have a cafe con leche or walk through the gorgeous park by the Prado. Relax a bit and listen to the world around you. Go to Museo Thyssen. Many people forget to see this. It is across the street from the Prado. If you are organized, you can plan ahead to leave Madrid for a morning tour by bus or train to see Toledo. It is an hour or so away by train. Seeing Toledo is an all day event.
Reviewer score
Would recommend
Happy Traveler
Good location and otherwise adequate
The hotel is conveniently located near metro stops, Puerta del Sol, and Plaza Mayor, also within walking distance of the Prado and the Palace. Although not outstanding, the hotel is reasonably comfortable and quite adequate as a base for sightseeing. The first night our room on the street side was noisy, but they obligingly moved us to a quiet room on the back for the remainder of our stay.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Sightseeing tip:
Short walk from hotel
In addition to being able to walk to the major attractions, we were pleasantly surprised to take a most interesting tour of the nearby Descalzas Royal Monastery.
