WHEN I BOOK WITH [...] I UNDESTAND THAT THE BREAKFAST WAS INCLUDED IN THE RATE (KEEP IN MIND THAT THE HOTEL IS VERY FAR FROM ANY COFFE SHOP - SO BREAKFAST IS MANDATORY). I BELIEVE I CHECKIT ALSO ORALLY WITH THE RECEPTION (AFTER A LONG LONG FLIGHT
WITH AIRFRANCE), AND WHEN I CHECKOUT THEY SAID NO, PAY ALMOST THE SAME AMOUNF I PAID FOR THE ROOM PAY FOR THE BREAKFAST. WHAT A NASTY SUPRISE.... I SEE IT AS A TRICK TO GET MORE MONEY. BELIEVE ME I WOULD NEVER PAY 110 EUROS A DAY FOR A STANDARD ROOM (WITH BREAKFAST INCLUDED). AND I NEVER BOOK ROOM WITHOUT BREAKFAST.
We stayed for the reasonable price and the proximity to the airport with the free shuttle service. All is on a grand scale, but there is just not that much available for (budget) travelers like us. The nearest store for any incidentals is in a gas
station 200m up a highway on-ramp. Forget restaurants (though there was a nice little diner for lunch above a mechanics shop behind the hotel).
Excellent choice when airport van service is important. Super-sized hotel more suitable for a major conference than a vacation. Very good meal at the restaurant, but on the pricey side. Absolutely no other food options within walking distance.
large hotel with free airport shuttle. Shuttle took over an hour to pick me up at the airport, but it was free. The shuttle to the airport was very timely and efficient. They had free computer use in the lobby. The front staff spoke English. The
restaurant was expensive and there was no opportunity to get a small cheap snack at the hotel. There was no local store to get a snack, so be prepared to pay a bit more to eat at this hotel. But, the environment is very nice, the staff nice and the room was large and typical of an American style hotel room (large). Check when you do your reservation and try to get the breakfast included. The breakfast is excellent. The hotel is very large and there are numerous staff people working. I felt safe and secure and would stay at this hotel again.
I bought it because it was the cheapest at the time, i payed 85$, waited at the airport 40 min for the shuttle, reception employees were fast & nice, hotel's huge & close to the airport, 10 min, nice service woke me up in the morning, they even
came to the door to make sure I'm awake :)
The only bad thing was hair I found in the bathroom : floor & shower.
Nice hotel with convenient shuttle service from\to airport.
Hotel is a little off the beaten track. but at least offers a couple of free & convenient shuttle services to downtown Madrid. Also right in front of city bus services that run often &
My only gripe is the often unreliable, RUDE and contradicting service from hotel staff. At first, we were offered a complimentary international call from a curteous night shift staff; then only to find out later that a conversely arrogant & unpolite day shift staff tried to charge us this call at checkout, trying to hint that we lied. Only when asking for the manager did she finally--and rudely-- gave us back our deposit.
Also, don't just take what staff tell you for a fact, since we found that even when asking for basic transportation directions, two staff will convincingly tell you two very different and\or contradicting information...When asking for anything in this hotel,ALWAYS DOUBLE CHECK WITH TWO OR MORE PEOPLE & if it is travel information or directions ALWAYS ASK FOR A MAP!!!
We had a difficult time reaching it by car so we finally went to the airport, returned the rental and called the hotel shuttle for a ride to the Auditorium. The hotel was very impressive once we got there.