Great staff, very helpful , great location two block from atocha train/metro services, near to... See full review
Dec 6, 2014
Couldn't Ask for More
My family spent three night there, in two rooms. The staff was very, very helpful upon check-in and... See full review
Aug 14, 2012
Hotel by Atocha offers comfortable stay, excellent service, good eating
The AC Carlton Madrid is well situated for access to Atocha railway station in the heart of the city. Also nearby are the renowned Madrid art museums, the Reina Sofia, Prado, and Thyssen-Bornemisza. The area surrounding the hotel has many good dining choices, or head to the chic, on-site restaurant and sample their modern spin on traditional Spanish cuisine. The hotel has a business center for guest use, as well as meeting rooms and free Wi-Fi access in public areas. The 122 tastefully designed guest rooms provide all amenities for a comfortable stay.
Close to famed Reina Sofia and Prado art galleries, Atocha railway station and Royal Botanic Gardens in Madrid
Elegant in-house restaurant serves a menu by chef Jose Angel Murias featuring traditional Spanish cuisine with a modern twist
Meeting rooms, a business center and free Wi-Fi access in public areas of AC Carlton
The 122 guest rooms at the AC Carlton Madrid are beautifully stylish, with neutral tones and modern furniture. Amenities in these spacious twin or double rooms include air conditioning, a TV, mini bar, safety box, and a bathroom equipped with a hair dryer and toiletries. Superior twin rooms are also available and come with an extra living area, tea tray, and hydromassage bathtub. Wi-Fi access is available in all rooms at extra charge. Laundry and room service are also available.
With Atocha railway station and the most famous Madrid art museums close by, the AC Carlton Madrid is well located for sightseeing and those wanting to explore further afield. The hotel is surrounded by restaurants and tapas bars, but for guests tired after a busy day museum-hopping, the hotel's elegant restaurant serves traditional Spanish cuisine with a contemporary twist by chef Jose Angel Murias. The AC Carlton Madrid also offers meeting rooms, a business center and free Wi-Fi access in public areas.
Madrid bus service (0.1 mi/0.1 km)
Madrid Metro service (0.1 mi/0.2 km)
Atocha Railway Station (0.3 mi/0.5 km)
Barajas Airport (10.6 mi/17 km)
Taxi service available
Centro de Arte Reina Sofia (0.3 mi/0.5 km)
Museo del Ferrocarril (Train Museum) (0.34 mi/0.6 km)
Royal Botanical Garden (0.5 mi/0.8 km)
Prado Museum (0.6 mi/1 km)
Thyssen-Bornemisza Museum (0.8 mi/1.3 km)
Buen Retiro Park (1 mi/1.6 km)
Plaza Mayor (1.2 mi/1.9 km)
Puerta del Sol (1.2 mi/1.9 km)
Three meetings rooms, capacity of 100 people
Audiovisual equipment available
Free Wi-Fi access in public areas
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Find a tempting menu of available throughout the day at the AC Bar.
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Stay away from this place. The arrogant attitude of the staff erased all the other benefits. I had a neighbor shouting into a cell phone. I could not find a number for reception to complain. Therefore, I went downstairs. I hardly got the words out
of my mouth before the receptionist said he was a regular and one of their most important clients. I said if they don't handle this, I will. I think I got action with that threat.
WHen I needed a taxi to the train station, I was told to stand on the corner with my luggage and one would automatically stop, as they pass by there all the time. I was dumped out on a street corner without a cab in sight. After a few minutes, I spotted ONE and grabbed it. Fortunately, I left plenty of time.
On other questions I found the staff at the desk generally inattentive and arrogant. Marriott bought the chain. Maybe these people will ge canned.
Came to Madrid to check out the universities in the city, chose this hotel due to good package offered. Hotel in great location, just down the road from Atocha Metro, Renfe and Cercanías stations, and a short walk from Puerta del Sol and all the
Rooms well furnished and plenty of sunlight, and the staff are very friendly and helpful.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
If booking hotel without breakfast included, I'd recommend walking down the road to Atocha Station in the mornings, there's loads of cafés in there that aren't expensive (breakfasts in the cafés along the street is considerably more than in the station, yet still less than in the hotel)
Excellent hotel for an affordable price. It was newly remodeled and very modern. The room was spotless, beautiful, comfortable, and really impressed me. Located near Atocha train station and art museums. A bit of a walk to the Puerta del Sol and
Gran Via, but the metro is quite easy to figure out and only 1 euro per trip. The breakfast was a bit expensive (13 euro) but offered a great variety of food (and excellent coffee!) so I felt it was worth it. The staff service was outstanding and they were very friendly and helpful! My only complaint was that the water temperature in the shower was finicky and kept changing constantly. Not sure if the walls are thin or if my neighbor was just loud but noise from other rooms was an issue at times as well.
Hotel features (5 = best, 1 = worst):
If you love art, you can save a few euro by purchasing the Paseo del Arte pass: for just under 18 euro you get into the Prado, Museo Reina Sofia, and Museo Thyssen.
Great staff, very helpful , great location two block from atocha train/metro services, near to several art foundations , and 10 minutes walk to retiro park and neptunos fountain, if you go to other cities around madrid o other states this is the
place to stay.
Breakfast is great i have many food and diferents kind of breakfast to choose.