AC Hotel Carlton Madrid by Marriott ★★★★

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$86
avg/night
Rate and special offer based on
Check-in: Feb 21, 2016 Check-out: Feb 22, 2016

Great hotel but poor front office staff

Would not recommend Sun, Jul 10, 2011
Unfortunately, we started off on the wrong foot with staff. We had a problem with our passports and the front office staff would not let us use the telephone to make a few calls. They referred us to the public phone but even that one did not work. Despite the hotel being in a very good location and awesome rooms, the first experience and thereafter just left us with a poor feeling throughout our stay. I can only rate it 3 stars due to horrible, poor customer service.

| Riverside, CA Friends

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 1 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 2 /5

Nice Experience

Would recommend Wed, Jun 8, 2011
This Hotel was perfect for us. Clean room, nice neighborhood, within walking distance to the Plaza Mayor, The Palace, Atocha Train Station,Art Museum, and Madrid Tour Bus. Street is lined with bakeries, boutiques, and plenty of places to enjoy the local food and drink. We encountered a helpful, English speaking staff. Room is modern with plasma TV, and a small refrigerator which is stocked with "free, non alcoholic beverages".Work station in lobby. Breakfast buffet, with various offerings ,available for 14 Euro.

| New York State Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

out of town center but can walk

Would recommend Thu, Jun 2, 2011
Friendly and helpful staff. Large very clean and stylish rooms. Free mini bar soft drinks. Internet in lobby. Close to atocha and metro. A neighborhood that is not solely tourists.

| kansas City Friends

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 5 /5

Very Nice Hotel - Great Location

Would recommend Wed, May 25, 2011
This was a very nice hotel. Clean and modern with very friendly staff. It was a little noisy, on a busy street. But the location was worth it as all of the places we visited were within walking distance. The train station and a metro stop were only a couple of blocks away if we did not want to walk. We used the metro after visiting the Palacio Real as it was a bit of a hike after a long day. The breakfast buffet was a little expensive. We went elsewhere for breakfast. I also wish there had been free wireless internet access in the room.

| Minneapolis, MN Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Very good hotel and location.

Would recommend Mon, May 9, 2011
The room was large and comfortable. The restrooms are also large. For the price we were very happy with the condition of the hotel, cleanliness,and the rooms were made ready daily. The hotel provided daily toiletries. The room also had a small refrigerator with some complimentary drinks and this was a very nice added feature. Be advised that the 2 elevators are small and you can fit no more than four people at a time. If you are using the trains to arrive or depart then the Atochu rail station is within walking distance. Don't worry you do not hear the trains at the hotel. You are within walking distance if you like to some of the museums like the Prado, El Retiro park with the crystal palace and the fallen angel, and to the Botanical Gardens. The other sites like the Royal Palace and Cathedral you will have to take the metro which is close by or a taxi.

Time saver

If you plan to do a lot of sight seeing buy the Madrid pass in advance, start the day early and plan you intinerary. It is hard to do everything you want in a short period due to tourist lines at some of the locations and places closing down for lunch. If you purchase the tourist pass make sure and check because the Line for entry at the museums, Royal Palace will be differnt then for the general public. This will allow you to get ahead of some of the Lines.

| Houston. Texas Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Fair accomodation in Madrid

Would recommend Wed, Dec 8, 2010
Nice hotel in the Atocha area of Madrid. Room are well furbished and maintained. Closed to Atocha station, the hotel is a little far from main commercial area (Puerta del Sol / Salamanca area) but it is closed to main museums (Prado, Reina Sofia & Tyssen). Reception is fast but not very welcoming... Ask for high floor room to prevent street noises as the hotel is positioned on a high traffic street. I would reccomend it to everyone looking for a reasonably priced accomodation in a semi central area of Madrid (if you don't like to walk... look for something else).

Money saver

EMT Bus connect the airport to Atocha station and then it is a short walk to the hotel. This is the cheapest / easy way to reach the city center.

| Italy Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Great location

Would recommend Thu, Nov 4, 2010
Good location near the train station, Retiro Park, & El Prado. Lots of little Bar/Cafeterias close by for breakfast. We used the on/off bus & the metro. Took the train to Segovia & Toledo for day trips & then to move to Barc. The hotel was kind enough to let us check in early upon arrival. Friendly staff & clean comfortable room.

Attractions

Retiro Park & the Jardín Botanico are lovely places to stroll & take a breather from the busy city sites.

| Medford OR Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Great hotel

Would recommend Thu, Sep 2, 2010
Excellent hotel for an affordable price. It was newly remodeled and very modern. The room was spotless, beautiful, comfortable, and really impressed me. Located near Atocha train station and art museums. A bit of a walk to the Puerta del Sol and Gran Via, but the metro is quite easy to figure out and only 1 euro per trip. The breakfast was a bit expensive (13 euro) but offered a great variety of food (and excellent coffee!) so I felt it was worth it. The staff service was outstanding and they were very friendly and helpful! My only complaint was that the water temperature in the shower was finicky and kept changing constantly. Not sure if the walls are thin or if my neighbor was just loud but noise from other rooms was an issue at times as well.

Money saver

If you love art, you can save a few euro by purchasing the Paseo del Arte pass: for just under 18 euro you get into the Prado, Museo Reina Sofia, and Museo Thyssen.

| New York, NY Singles

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Very Enjoyable Hotel

Would recommend Thu, Jan 14, 2010
The staff were very friendly and helpful without being pushy. The rooms were clean, decent sized and modern looking. When we arrived our shower water was not going down and they immediately rectified the situation, sending a repair person within minutes of our call to fix the drain. I only wish they supplied a hotwater or coffee pot in the room like other hotels. I would definitly stay here again as the bang for buck and location were great. They are minutes from the Reyna Sofia but in a quieter and safe neighborhood.

Attractions

The Reyna Sofia is a 2 minute walk away, the Prado is between 5 -10 minutes away, and the Renfe train station is 2-5 minutes away. The Large park is also between 2-5 minutes

| NYC, NY Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

NICE LOCATION

Would recommend Wed, Jan 6, 2010
THEIR ROOMS ARE COMFORTABLE AND NICE BREACKFAST IS SPLENDID

| MEXICO CITY Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5