AC Hotel Carlton Madrid by Marriott

Great experience! Very low cost. Great accommodation for extra bed.

My family spent three night there, in two rooms. The staff was very, very helpful upon check-in and indeed, throughout our stay. The rooms were clean and pleasant. The location was exactly what we wanted (close to Retiro and Prado). The free wi-fi in the lobby was more than sufficient for our needs. The free minibar (non-alcoholic) was a nice perk. Even though this is a "business" hotel, it served our family very well. Only thoughts on improvements: soundproofing on rooms is not the best, and noise from the street and other rooms was a minor issue. Also, the beds left a little to be desired. We would definitely stay again, and encourage others to do so as well.

Came to Madrid to check out the universities in the city, chose this hotel due to good package offered. Hotel in great location, just down the road from Atocha Metro, Renfe and Cercanías stations, and a short walk from Puerta del Sol and all the tourist attractions. Rooms well furnished and plenty of sunlight, and the staff are very friendly and helpful.

This is a lovely hotel - good value - an easy 10 min walk from Atocha train station. Spacious, well designed, very clean. Staff was so pleasant and helpful. Perfect location for day-tripping in and out of Madrid by train. There is also a (yellow)bus that runs every 20 mins from the train station to the airport, so we easily got to the airport at 7:30 am from this location, at a cost of only 2 euro each. The area was very safe - somewhat residential in feel, and there were many restaurants in the area. Less than 10 mins to the Reina Sofia, less than 15 walking to the Prado or Parque Retiro.

Stay away from this place. The arrogant attitude of the staff erased all the other benefits. I had a neighbor shouting into a cell phone. I could not find a number for reception to complain. Therefore, I went downstairs. I hardly got the words out of my mouth before the receptionist said he was a regular and one of their most important clients. I said if they don't handle this, I will. I think I got action with that threat. WHen I needed a taxi to the train station, I was told to stand on the corner with my luggage and one would automatically stop, as they pass by there all the time. I was dumped out on a street corner without a cab in sight. After a few minutes, I spotted ONE and grabbed it. Fortunately, I left plenty of time. On other questions I found the staff at the desk generally inattentive and arrogant. Marriott bought the chain. Maybe these people will ge canned.

First I would like to say the rooms were nice and the housekeeping staff does a great job! I did however feel that the front desk staff was not very helpful and that the hotel seemed to nickel and dime you. Wifi in the room costs FIFTY EUROS!!! I have stayed at 5 star hotels all across the world and I have never seen such high costs. My friend left his passport at a previous hotel and needed to get in contact with them to have them mail it. The staff member checking us in did not want to help and just told him there is a public phone in the lobby for 1 Euro / Minute. After spending 6 Euros on a phone that did not work she decided she would call the hotel from the front desk herself but refused to let him speak to the hotel and then tried to charge him for it!

Unfortunately, we started off on the wrong foot with staff. We had a problem with our passports and the front office staff would not let us use the telephone to make a few calls. They referred us to the public phone but even that one did not work. Despite the hotel being in a very good location and awesome rooms, the first experience and thereafter just left us with a poor feeling throughout our stay. I can only rate it 3 stars due to horrible, poor customer service.

I enjoyed staying here, it wasn't near the central city but close to the main train station, if you take the correct way it is only 5minutes away. Wasn't too noisey considering the amount of traffic on the road. The room was nice and modern. Only gripe was wifi was free only in the lobby downstairs and not in the room and no other internet access. The mini-bar was free, there were no alcoholic beverages in the fridge, which may concern some. Overall a great place and the staff friendly, helpful and speak english well at the front desk.

This Hotel was perfect for us. Clean room, nice neighborhood, within walking distance to the Plaza Mayor, The Palace, Atocha Train Station,Art Museum, and Madrid Tour Bus. Street is lined with bakeries, boutiques, and plenty of places to enjoy the local food and drink. We encountered a helpful, English speaking staff. Room is modern with plasma TV, and a small refrigerator which is stocked with "free, non alcoholic beverages".Work station in lobby. Breakfast buffet, with various offerings ,available for 14 Euro.

Friendly and helpful staff. Large very clean and stylish rooms. Free mini bar soft drinks. Internet in lobby. Close to atocha and metro. A neighborhood that is not solely tourists.