We recently stayed at the Itaca Hotel for four nights. The hotel staff were very friendly and made us feel welcome right away. The rooms were clean, but a little older and smaller than I had expected. There are computers in the lobby with printing
capability which was very useful for us when we had to print out vouchers for tours and attractions. We did eat at the hotel restaurant one night and it was average, nothing special. I felt like the staff went out of their way to be helpful--for example when I printing issues, they printed something for me at the front desk and when I ran out of shampoo, I woke up to three bottles outside my door. The only bad thing I have to say is that we requested a wake up call on our last night and it never arrived. Luckily, the sunlight streaming through our window woke us but we nearly missed our train. I know some would also say that the hotel is a bit far from the main attractions, but we just walked the two blocks to Sants and took the metro as well as used the local trains to explore some nearby towns. Overall, a great stay.
Front desk was helpful even if somehow they did not have my reservation info when I arrived to check-in. [...] The room was much smaller than I expected and the hotel did not have any available rooms with double beds. So I was very disappointed
and not a happy guest. Otherwise, hotel looks nice and location was satisfactory.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
road beside hotel is for loading and unloading from mon-fri 8am-8pm. Outside these hours, parking is free if you can find a spot. Otherwise hotel charges 20 euros per 24 hrs. In general, street parking around this area is difficult.
For a 4 star hotel in a popular city, I was very dissapointed with h10 itaca. Main issues being- first day, no hot water!! I rang up reception and they didn't even apologize just told me they'd let me know when it's back. We had to have freezing
cold showers (in december!) as we couldn't wait around all day on our 4 day city break. When we came back from our day out, the water was still only just lukewarm. The rest of the week the hot water was back but everytime you showered it would go from normal to scalding hot to freezing and it was severly unpleasant. Other issues we had with the cleaners knoking on or door at 9.30 in the morning most day (on a sunday!!!) and it felt like no-one in the hotel cared at all that we were on holiday. The rooms were close together and there was a lot of noise coming from the corridors, especially in the morning where the cleaners will be talking loudly to eachother. I will not return.