In 15 years of travelling once a month every month by far the worst experience ever in going to a... See full review
Aug 13, 2014
Discover Cape Town from DoubleTree by Hilton Hotel Cape Town Upper Eastside. Enjoy the perfect location, just 10 minutes from the vibrant heart of Cape Town, and the V&A Waterfront and 15 minutes from Cape Town International Airport. From museums to natural wonders, wineries to fine dining options and adventurous sporting activities, Cape Town is a tourist's haven. We'll greet you to our hotel with a freshly baked chocolate chip cookie on arrival.Combining style with convenience, our rooms offer an array of choice amenities to help you relax and stay productive. Settle in to your elegant guest room with WiFi, a sumptuous bed and indulgent bathroom amenities. Step up to a one-bedroom suite for more space or choose an exclusive executive room for access to the Executive Lounge, serving complimentary continental breakfast.Workout in the modern fitness center, swim in the indoor pool, or soak up the sunshine by the outdoor pool. With years of experience across South Africa and Europe, our Executive Chef has created a menu of fusion dishes and traditional favorites. Sip cocktails in the sophisticated bar which combines a cozy lounge with a library area and plenty of space for casual meetings. With nine versatile event spaces, A/V equipment, a complimentary business center, superb catering options and a dedicated events team, DoubleTree by Hilton hotel in Cape Town offers the perfect venue for meetings and celebrations for up to 350 guests.
Cape Town Intl, (CPT), 15.00, KM, W;
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Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Review of DoubleTree by Hilton Hotel Cape Town - Upper Eastside
Would not recommend
Aug 13, 2014
Awful is a understatement
In 15 years of travelling once a month every month by far the worst experience ever in going to a hotel. Booked this hotel using travel agent using my credit card 17 hours before travel, landed at cape town 11pm as we had a 6am flight to catch the
following morning. Reception manager refuses to give us room as he says we have not paid showed him all receipts and emails from travel agent stating full payment made he says no I need the money upfront we debated and argued for 30 mins I stated it's paid he said no my system says you have not reservations team is closed I rang travel agent the customer service team spoke to him for 55 mins he still said no I won't check them in until they pay via credit card or give a deposit of 200 dollars to collect back at 8am but he knew we was leaving at 4.30am, even though the room was 110 dollars he wanted a deposit of 200 dollars for some reason, after a hour if arguing and we so tired we can't even stand it was agreed it's too late and too dark for us to go anywere now as it's 1am and we wasted 2 hours at front desk arguing we was forced to pay 120 dollars cash for a room that we had already paid for and travel agent agreed they would issue a refund. The rep on the phone for ebookrs agreed it was the worst service he ever seen and the guy was not flexible at all. Never in my life have I paid twice for the same room within 24 hours and never seen a manager with such arrogance on a front desk. Fafai was his name. Even though we paid 120 dollars didn't get our change he said it's not enough it should be 130, it took him 20 mins on a calculator to convert 1200 rands into usd. I recommend everyone to stay away from this hotel you will only incur problems like us standing 2 hours at reception. STAY AWAY