Maxima Panorama

Queen Bed was very uncomfortable (two single beds put together without support between them). The worst part was the linens and towels. They were very rough and tough. The provided shower gel and shampoo/conditioner was unsatisfactory. However, the staff was extraordinary and helpful, speaking both Russian and good English. Also, you should not have to pay for internet. The free internet was basically unusable (very slow) so you have to pay for the faster internet which will run you about $10/day. Great location (to metro and center of Moscow). No good grocery stores local.

I've stayed in Moscow many times before and have paid some crazy prices for hotels. I decided to try something different this time around and I hit the jackpot! This hotel is a bargain. It is exceptionally convenient with the metro 150 yards from the hotel. The staff was extremely helpful. The included breakfast was great. The room was small, but extremely clean, quite, had free internet, a great working area and excellent water pressure in the shower. The only thing I would have liked is a fitness center, but for a few days I can live with that. I would highly recommend this hotel.

Great things about this hotel: location, price compared to other hotels in Moscow, cleanliness, breakfast food, food from restaurant; convenient business center to print, fax, scan, etc.; some staff members were very helpful and polite. Not so great things about this hotel that somewhat diminished our experience: some staff helpful, others indifferent or condescending; loud dance music during breakfast time that was quickly turned down by staff when asked, but why does one have to ask?; free internet was very slow in that some websites would not even load; had to order room service one night when I was sick because there were no non-smoking tables in the hotel restaurant (food was slow to arrive but very tasty); room temperature was too warm and there were no room temperature controls, causing us to open the window, but then smoke from smokers and cars came into our room, even on the 7th floor; few outlets for charging computers, camera batteries, etc. (particularly given the fact that that hotel was built in the 2000s) We were glad that we found this hotel, as it was in our price range and had a great location, both of which are difficult to find in combination in Moscow. In all, it was a good hotel. However, several issues diminished our experience and made our stay there frustrating and difficult (e.g., loud music, hot room, smoke smell, etc.). I am not sure whether it gets that much better in other similarly priced hotels in Moscow, though. Service orientation overall is still lacking (I've traveled to Russia several times over the last 15 years), unless you can pay a high price for it.

They need a course on how to smile!!! They where not nice, rude...... What a nice place....Russia!!