Hotel Overview
It was nice
The beds were really comfortable. The outdoor areas were really pretty. There was a pool and just...
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Jade290
- May 21, 2012
Perfect 2-day getaway!
The hotel was beautiful and the staff was the best of the best! We had hoped that the rooms would...
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andylu
- May 18, 2012
Luxury Isla Verde hotel, spa and casino with oceanfront view, amenities
The Ritz-Carlton, San Juan Hotel, Spa & Casino sits on eight luxurious acres on the Isla Verde beachfront. Guest will bask in amenities such as the oceanfront pool and Jacuzzi, 24-hour casino, five restaurants, twice-a-day housekeeping, childcare, and concierge service. Rooms are also heavy on amenities, with 400-thread-count Frette linens and cushy robes. There is twice daily housekeeping and turndown service.
The Ritz-Carlton, San Juan Hotel Rooms
- Club Level
- Club Room / Club Ocean View / Club Executive Suite - The Ritz-Carlton Club® Level redefines the luxury hotel experience, combining intimacy, comfort and exclusivity with the personalized service and attention to detail that are the hallmarks of The Ritz-Carlton. This oasis is often referred to as a hotel within a hotel, where a dedicated concierge attends to individual needs in a well-appointed, relaxed lounge environment. With continuous culinary offerings throughout the day (breakfast, light snacks, hors d' oeuvres, beverages and sweets) and access to a computer station - it is the ideal place to conduct business, plan a family outing or simply unwind.
- Rooms
- Superior Room / Pool View / Ocean View Room / Balcony Ocean View Room - Indulge yourself with the luxurious tropical surroundings of The Ritz-Carlton, San Juan. To best fit your needs we offer a variety of options.
Plush tropical décor accented with fine fabrics and carpets
Courtyard and pool views
Luxurious bathrooms with marble tiles
Choice of one king or two double beds*
Connecting rooms available*
* Subject to availability, and double bedded rooms cannot fit a rollaway
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Hotel Map
- Area served
- 6961 Avenue of the Governors, Isla Verde, Carolina, Puerto Rico
- Nearby airports
- Luis Munoz Marin International Airport (SJU)
- Area description
- Located on the Northern coastal plains of Puerto Rico, San Juan is the nations capital and largest city. With a storied past and a folklore as vibrant as any in the Caribbean, San Juan has been the focal point of Puerto Rico for centuries.
Though formally settled in 1521 by Spanish colonists, San Juan was first discovered in 1508 by famed explorer Ponce de Leon who named the city in honor of St. John the Baptist.
Since the 16th century, San Juan has been a major point of departure for expeditions to the New World. Today, San Juans vibrant culture calls to millions of tourists who arrive on its shores annually in search of its tropical atmosphere and cultural treasures. And whether your passion is history or surfing, shopping or bird watching, with so many things to do in San Juan, Puerto Rico, you will enjoy an unforgettable experience.
Amenities
- Business center
- Concierge
- Fitness center
- Health Club
- High-speed Internet
- Internet Access
- Pool
- Restaurant
- Room Service
- Spa services
- Wireless Internet
Dining
- BLT Steak
- BLT, which stands for 'Bistro Laurent Tourondel,' has redefined steakhouse dining with its modern décor and infusion of classic French techniques. The restaurant integrates traditional elements of a cozy French Bistro with those of a stylish, urbane boite. A palette of chocolate browns and golden ambient lighting suggests comfort and luxury. The eye-catching bar at the front of the restaurant features toffee-colored bar stools, while the relaxed dining room combines Macassar ebony tables, deep caramel-colored banquettes and walnut floors to create warmth amid modernity. **Dinner is served everyday from 6P 11P.
- IL Mulino New York
- Savor a taste of Italy in the Caribbean as you dine in the elegant, old-world atmosphere of Il Mulino New York and linger over the vibrant flavors inspired by the cuisine of Italy's Abruzzi region.
Signature dishes include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and legendary Langoustines
Impressive wine list
Professional wait staff skilled in the classic European tradition of tableside cooking - Mares
- Forged and inspired by the natural abundance of tropical life, Mares is a casual dining destination offering a range of the Atlantic and Caribbeans finest cuisine. Chef Simon Porters cuisine reflects his island experiences and appreciation for purity and simplicity. Mares design is warm and bright with subtle allusions to its Caribbean heritage. Café-style atmosphere Indoor dining or al fresco overlooking the pool and gardens, Monday to Sunday, breakfast 7 a.m. to 11 a.m., lunch 12 p.m. to 4 p.m. Capacity: 134 inside, 60 on the terrace
- The Ocean Bar & Grill
- Take in ocean views as you experience the pleasures of the hotel's most casual restaurant - The Ocean Bar & Grill. Al fresco lunch specialties, sandwiches and salads, exotic drinks available in the restaurant and beach or poolside, views of the white sand beach and the Atlantic Ocean; located beachfront with direct access to the beach and pool.
Hours of operation: Cocktails (Bar) - 10:30 a.m. until 6 p.m. / Monday and Tuesday
Cocktails (Bar) - 10:30 a.m. until 9 p.m. / Wednesday through Sunday
Lunch (Restaurant) - 11:30 a.m. until 5:30 p.m. / Daily
Dinner (Restaurant) Sushi Menu - 6 p.m. until 9 p.m. / Wednesday through Sunday
Food and Beverage service at the pool and beach area - 11:30 a.m. until 5 p.m. / Daily. - The Lobby Lounge
- The Lobby Lounge immerses the senses in the wonders of Puerto Rico's cuisine and culture. Puerto Rico's diverse cultural influences- Spanish, Taino and African- are reflected in the music, cuisine and rums.
Our menu is designed to allow the sampling of many flavors through tapas style food portions and beverage flights including martinis, wines and rums.
Our Rummier will be pleased to guide you in sampling and selecting from our extensive rum list, while providing an understanding of each rum and its historical and cultural place in Puerto Rico.
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1100
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (217)
Ratings and reviews for The Ritz-Carlton, San Juan Hotel
- All travelers (217) 4.4 / 5
- Business (2) 4 / 5
- Couples (109) 4.3 / 5
- Families (73) 4.4 / 5
- Friends (24) 4.5 / 5
- Singles (8) 4.3 / 5
- L.G.B.T. (1) 3 / 5
- Amenities:
- 4.4
- Room cleanliness:
- 4.6
- Hotel staff:
- 4.6
- Room comfort:
- 4.5
- Location:
- 4.1
- Value:
- 3.8
88%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
New Bride May2012
Excellent Honeymoon Destination
I cannot say enough good things about this hotel, especially as a romantic getaway. The beach was amazing, the pool, also amazing. Plus, the dining and shopping in the hotel are great. Also, you can book day-trips, like to El Yunque rain-forest &/or old San Juan, as well as snorkeling, so no need to worry about these things in advance.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Dining tip:
In Hotel
Try all of the restaurants. They are exceptional. BLT, Il Mulino, the OBC, & Mares all provide great food, service, and atmosphere.
Reviewer score
Would not recommend
Jade290
It was nice
The beds were really comfortable. The outdoor areas were really pretty. There was a pool and just beyond the pool, there was the beach. As far as the closeness to the beach, and the staff, that was perfect. I did NOT like that they charged me an extra $60 for maintenance or that my room with 2 double beds only had one bathroom. Next time I will do something cheaper in the Condado area which is closer to shopping, clubs, and more restaurants plus you still get the beach area.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Shopping tip:
Short drive from hotel
Visit Condado for shopping. They have really nice boutiques, tourist shops, clubs, and restaurants. DO NOT PAY for the Barcardi Factory tour or the Rainforest excursion. THEY ARE FREE!!!!!!
Reviewer score
Would recommend
andylu
Perfect 2-day getaway!
The hotel was beautiful and the staff was the best of the best! We had hoped that the rooms would have been a little more chic given the fact we were splurging to stay at the Ritz but the service and location was superb. The hotel is located on a large-beautiful-white-sand beach with food and beverage service at your beck and call! The pool was great too! The perfect place for a quick getaway!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Dining tip:
In Hotel
The hotel restaurants are super over priced (even though they're "New York" based restaurants-we're from NY- they're just over priced because they are located in the Ritz on an island!)...a dover fillet served without sides was $72!!! And dover is not a a pricey fish! In NYC at a nice restaurant you'd pay most $25!! ANYWAY, it was still super tasty!
Reviewer score
Would recommend
Liam2012
Nice Beach, Decent Room, Average Location
--Stayed at the Ritz Carleton San Juan while attending a friend's wedding in San Juan. --The hotel is located on a nice beach with gentle surf that is generally safe for kids. The beach staff do a good job setting up lounge chairs and umbrellas although they were not particularly friendly during our stay. --The hotel's pool area felt somewhat claustrophobic due to hundreds of lounge chairs tightly packed around it. (**Of note, due to the lameness of the hotel's clientele, most of the pool lounge chairs were "reserved" with towels/sandals/magazines by 7:00-7:30AM only to remain empty until 9:30-10:00AM at which time the owners of the sandals/magazines arrived bloated after a leisurely buffet breakfast.**) --Our room was an ocean-view corner room on the 7th floor and was very comfortable. The bathroom was large and the hot water plentiful. --Housekeeping staff were friendly and did a decent job cleaning the room although on a couple of days the cleaning did not take place until 3-4PM. --The coffee bar at the hotel is adequate, but the Starbucks at the El San Juan Resort and Casino down the road--(within easy walking distance)--is a better bet. --Other than being on a nice beach the hotel's location is suboptimal in that it is far from the quaint Old San Juan area that everyone likes and the immediate surrounding neighborhood is noisy, run-down, and lacks a good selection of interesting restaurants. (Chilis or Outback anyone?!) --Overall, the Ritz Carleton San Juan is good for people with children because of the nice beach, but I wouldn't make a point of returning there unless another friend gets married in San Juan.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 3
- Value:
- 3
Money-saving tip:
Short walk from hotel
Walgreens is a 2-3 minute walk from the hotel and has just about anything you might need.
Reviewer score
Would recommend
Hddd
Relaxing getaway
The beds were very comfortable. The service at the pool & beach were 'ok' .
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 5
- Value:
- 3
Dining tip:
In Hotel
Excellent restaurants in hotel
Reviewer score
Would recommend
leeagolf6
Very nice place
The resort is beautiful and well run. This was our second visit (ending 3/4/12). We stayed on the Club Floor, as we had before. The only gripe is the that the food in the Club Lounge is nearly identical every day. It gets sort of boring. Other than that, the place is great.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Dining tip:
Short drive from hotel
Marmalade and Jams Restaurants. Marvelous.
Reviewer score
Would recommend
positive experience
weighing pros and cons
Overall, my stay at the Ritz was a positive experience. The hotel is 5 minutes from the airport so no time is wasted in transfer. The con to that is the jets you see flying overhead when you are relaxing on the beach. The service is the most friendly and efficient I've ever experienced at a Ritz Carlton despite the overcrowded restaurants, pool and beach area. The hotel itself is a bit tired but is clean and well maintained. The restaurants, BLT and El Mulino are both excellent as well as family friendly - if you can get a reservation. The hotel breakfasts and buffet are average.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
Dining tip:
In Hotel
Make dinner reservations well in advance if you want to dine in the hotel.
Reviewer score
Would recommend
Mrs. Elisabeth
Ritz Puerto Rico
This was a special trip and I fell in love with Puerto Rico. We will book this again and stay at the same hotel.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
Short walk from hotel
Met with concierge and she directed us to 2 local restraunts that were true to the Puerto Rican culture.
Reviewer score
Would recommend
Sam Ash
Enjoyable Place to Stay
Wonderful service, fantastic beach, and excellent rooms.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
DC Retiree
Caters to Business Traveler
Enjoyed the grounds, staff, amenities and food...The hotel was very nice and the grounds were luxurious, but it appeared to cater to conference attendees and business travelers rather than the leisure resort traveler. While we were there, the hotel booked a major conference that overtook the grounds and closed most of the pool area off to other guests. Management was responsive to our complaints, but it was unpleasant and disruptive nonetheless.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Change search
Hotel Map
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