$262 Avg/night
Rate and special offer based on Check-in: Aug 31, 2014 Check-out: Sep 3, 2014

The Ritz-Carlton, San Juan

5 stars
6961 Avenue of the Governors, Isla Verde, San Juan, 00979
Hotel Overview
Reviewer score
4.3
out of 5
559 reviews
GREAT EXPERIANCE!!

THE STAFF AT THIS HOTEL ARE FIRST CLASS! VERY HELPFUL AND POLITE. THEY WENT OUT OF THEIR WAY TO... See full review

  • ISLAND BUD
  • Jul 25, 2014
Amazing getaway

Staff was amazing !everytime we ran into the front desk employee who helped us remembered our name.... See full review

  • Val12
  • Jul 18, 2014
Immerse yourself in total luxury and relaxation at The Ritz Carlton, San Juan, with two miles of sandy beaches to enjoy. Modern and sophisticated decor makes the 416 rooms both stylish and comfortable. Spa treatments include The Ritz Carlton Signature Massage and Sea Body Wrap, and you can take a dip with the kids in the beach-view swimming pool. Up for a game of tennis? Get practicing on one of the two oceanfront tennis courts. Culinary delights from the hotel's five locally-inspired restaurants will please your palate before you roll the dice at the elegantly decorated casino.
Key facts
  • 416 guestrooms
  • 5 restaurants: BLT Steak, Il Mulino New York, Mares, Ocean Bar & Grill and The Lobby Lounge
  • 12,000-square-foot spa with 11 treatment rooms
  • Casino
  • Swimming pool with Jacuzzi overlooking the beach
  • Overnight laundry service available
  • 2 oceanfront tennis courts
  • 24-hour room service
Neighborhood
The beach is a short stroll from the hotel, tours of the Bacardi Rum Distillery are a short drive away, and visitors can brush up on their history at the El Morro Fortress. Shoppers can find a variety of goods and gifts to take home at Historic Old San Juan, home to outlet stores, restaurants, art galleries and museums.
Hints and tips
Looking to feel like a VIP for the duration of your stay? The Ritz-Carlton Suite offers panoramic views of the Atlantic Ocean.
Poolside dwellers are well equipped with the hotel's pavilions, cabanas, lounge chairs and towels. Attentive servers will also bring out ice cold beverages and food to enjoy while you soak up the sun.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

The Ritz-Carlton, San Juan Rooms

Club Level
Club Room / Club Ocean View / Club Executive Suite - The Ritz-Carlton Club® Level redefines the luxury hotel experience, combining intimacy, comfort and exclusivity with the personalized service and attention to detail that are the hallmarks of The Ritz-Carlton. This oasis is often referred to as a hotel within a hotel, where a dedicated concierge attends to individual needs in a well-appointed, relaxed lounge environment. With continuous culinary offerings throughout the day (breakfast, light snacks, hors d' oeuvres, beverages and sweets) and access to a computer station - it is the ideal place to conduct business, plan a family outing or simply unwind.
Rooms
Superior Room / Pool View / Ocean View Room / Balcony Ocean View Room - Indulge yourself with the luxurious tropical surroundings of The Ritz-Carlton, San Juan. To best fit your needs we offer a variety of options.
Plush tropical décor accented with fine fabrics and carpets
Courtyard and pool views
Luxurious bathrooms with marble tiles
Choice of one king or two double beds*
Connecting rooms available*
* Subject to availability, and double bedded rooms cannot fit a rollaway

Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Internet
WiFi

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Hotel Map

18.4425 -66.0134
Area served
6961 Avenue of the Governors, Isla Verde, Carolina, Puerto Rico
Nearby airports
Luis Munoz Marin International Airport (SJU)
Area description
Located on the Northern coastal plains of Puerto Rico, San Juan is the nation’s capital and largest city. With a storied past and a folklore as vibrant as any in the Caribbean, San Juan has been the focal point of Puerto Rico for centuries.
Though formally settled in 1521 by Spanish colonists, San Juan was first discovered in 1508 by famed explorer Ponce de Leon who named the city in honor of St. John the Baptist.
Since the 16th century, San Juan has been a major point of departure for expeditions to the New World. Today, San Juan’s vibrant culture calls to millions of tourists who arrive on its shores annually in search of its tropical atmosphere and cultural treasures. And whether your passion is history or surfing, shopping or bird watching, with so many things to do in San Juan, Puerto Rico, you will enjoy an unforgettable experience.

Nearby points of interest

  • Isla Verde: 0.4 mi
  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Isla Verde: 0.4 mi
  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Paseo de la Princesa: 7.1 mi
  • Museo del Nino: 7.1 mi
  • Bacardi Rum Factory: 7.1 mi
  • La Fortaleza - Palacio de Santa Catalina: 7.1 mi
  • El Viejo San Juan (Old San Juan): 7.1 mi
  • San Juan Cathedral (Catedral de San Juan): 7.7 mi
  • Museo de Las Americas: 8.2 mi
  • Arecibo Observatory: 49 mi

Dining

BLT Steak
BLT, which stands for 'Bistro Laurent Tourondel,' has redefined steakhouse dining with its modern décor and infusion of classic French techniques. The restaurant integrates traditional elements of a cozy French Bistro with those of a stylish, urbane boite. A palette of chocolate browns and golden ambient lighting suggests comfort and luxury. The eye-catching bar at the front of the restaurant features toffee-colored bar stools, while the relaxed dining room combines Macassar ebony tables, deep caramel-colored banquettes and walnut floors to create warmth amid modernity. **Dinner is served everyday from 6P – 11P.
IL Mulino New York
Savor a taste of Italy in the Caribbean as you dine in the elegant, old-world atmosphere of Il Mulino New York and linger over the vibrant flavors inspired by the cuisine of Italy's Abruzzi region.
Signature dishes include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and legendary Langoustines
Impressive wine list
Professional wait staff skilled in the classic European tradition of tableside cooking
Mares
Forged and inspired by the natural abundance of tropical life, Mares is a casual dining destination offering a range of the Atlantic and Caribbean’s finest cuisine. Chef Simon Porter’s cuisine reflects his island experiences and appreciation for purity and simplicity. Mares’ design is warm and bright with subtle allusions to its Caribbean heritage. Café-style atmosphere Indoor dining or al fresco overlooking the pool and gardens, Monday to Sunday, breakfast 7 a.m. to 11 a.m., lunch 12 p.m. to 4 p.m. Capacity: 134 inside, 60 on the terrace
The Ocean Bar & Grill
Take in ocean views as you experience the pleasures of the hotel's most casual restaurant - The Ocean Bar & Grill. Al fresco lunch specialties, sandwiches and salads, exotic drinks available in the restaurant and beach or poolside, views of the white sand beach and the Atlantic Ocean; located beachfront with direct access to the beach and pool.
Hours of operation: Cocktails (Bar) - 10:30 a.m. until 6 p.m. / Monday and Tuesday
Cocktails (Bar) - 10:30 a.m. until 9 p.m. / Wednesday through Sunday
Lunch (Restaurant) - 11:30 a.m. until 5:30 p.m. / Daily
Dinner (Restaurant) Sushi Menu - 6 p.m. until 9 p.m. / Wednesday through Sunday
Food and Beverage service at the pool and beach area - 11:30 a.m. until 5 p.m. / Daily.
The Lobby Lounge
The Lobby Lounge immerses the senses in the wonders of Puerto Rico's cuisine and culture. Puerto Rico's diverse cultural influences- Spanish, Taino and African- are reflected in the music, cuisine and rums.

Our menu is designed to allow the sampling of many flavors through tapas style food portions and beverage flights including martinis, wines and rums.
Our Rummier will be pleased to guide you in sampling and selecting from our extensive rum list, while providing an understanding of each rum and its historical and cultural place in Puerto Rico.

Hotel Policies

Check-in:
1600
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (559)

Ratings and reviews for The Ritz-Carlton, San Juan

Overall score

4.5 / 5
5.01.0
63 out of 559
Amenities:
4.5
Room cleanliness:
4.8
Hotel staff:
4.7
Room comfort:
4.6
Location:
4.4
Value:
4.3

97% would recommend to a friend.

Sort by:
Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
Yassara
San Juan, Puerto Rico
Jul 30, 2014

Great girls trip!

It was great! Everyone and everything was what we expected plus more.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
ISLAND BUD
WEST PALM BEACH, FL
Jul 25, 2014

GREAT EXPERIANCE!!

THE STAFF AT THIS HOTEL ARE FIRST CLASS! VERY HELPFUL AND POLITE. THEY WENT OUT OF THEIR WAY TO HELP US FIND THE BEST PLACES TO EAT AND DIRECTIONS TO ALL THE EXCURSIONS WE ENJOYED.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Ann the Traveler from DC
Washington, D.C.
Jun 30, 2014

Incredible Service

The hotel is a lovely property, but what really sets it apart is the attentiveness of the staff.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Luis ny
NY
Jul 25, 2013

weekend getaway

very good experience had a great time could not ask for more

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
jamiebear
Austin, TX
May 30, 2013

Great Service!

While the facility is not head over heels amazing, the staff was very very friendly and accommodating.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
Scorpio 48
Memphis, tn
Apr 5, 2013

Great beach location

I checked in during the Easter brunch period therefore it was a little hectic in the lobby. The check in staff were wonderful and check in was great. The beach attendant , Pablo, was excellent he remembered my name and my preference and ensured I did not want for anything. The location is great if your main preference is the beach and not old san Juan. The property was beautiful and I would definitely return. Thanks for a great vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short walk from hotel

Metropol is a great local restaurant right across the street

Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
raiku2
NY, NY
Feb 4, 2013

Great stay

Very relaxing time at the Ritz. Spa is awesome. Staff was great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
NESTOR THE MASTER
WASHINGTON DC
Nov 29, 2012

GROUP OF SIX

AWSOOOOOMMMMMM, HIGHLY RECOMENDED. SERVICE ,LOCATION,POOL,BEACH,GYM,RESTAURANT,EVERYTHING YOU NEED

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Short walk from hotel

CAFE OUTSIDE HOTEL FOR LOCAL CONFORT FOOD,INEXPENSIVE, BUT THE HOTEL ORICE WERE GOOD TOO,STANDAR PRICE. I BEEN IN OTHER LOW QUALITY HOTEL THAT ARE MORE EXPENSIVE. SO THE RITZ ITS THE WAY TO GO

Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
3NCFriends
North Carolina
Nov 11, 2012

Great staff, great beach

The room was good size, clean, and quiet. The beach is fabulous, and the pool is relaxing. The staff was always helpful, and couldn't do enough for you. The service is what I've come to expect at the Ritz. The lobby lounge was a nice place to relax in the evening after dinner. The location is good, with a few decent restaurants near by, but not much else. Taxis are always lined up outside to take you where you need to go. I'd stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Jackie Birthday Girl
Oxford MA
Oct 24, 2012

Girls Weekend away

The hotel was wonderful. Staff was extremely helpfull and friendly. Most comfortable hotel bed I've ever slept in.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
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