$399 Avg/night
Rate and special offer based on Check-in: Jan 9, 2015 Check-out: Jan 11, 2015

The Ritz-Carlton, San Juan

5 stars
6961 Avenue of the Governors, Isla Verde, San Juan, 00979
Best In Stay Elite
Hotel Overview
Reviewer score
4.4
out of 5
387 reviews
OUTSTANDING HOTEL AND STAFF!!!!!!

JUST A WONDERFUL HOTEL. EXTREMELY SAFE. BEACH IS GORGEOUS AND VERY CLEAN. STAFF IS UNBELIEVABLE.... See full review

  • JAY CORP PILOT AND DAD
  • Nov 15, 2014
RITZ CARLTON SAN JUAN

THIS WAS AN EXCELLENT PLACE TO STAY. THE STAFF WERE EXTREMELY FRIENDLY AND HELPFULL WITH ANYTHING... See full review

  • JECOKER
  • Oct 23, 2014
Immerse yourself in total luxury and relaxation at The Ritz Carlton, San Juan, with two miles of sandy beaches to enjoy. Modern and sophisticated decor makes the 416 rooms both stylish and comfortable. Spa treatments include The Ritz Carlton Signature Massage and Sea Body Wrap, and you can take a dip with the kids in the beach-view swimming pool. Up for a game of tennis? Get practicing on one of the two oceanfront tennis courts. Culinary delights from the hotel's five locally-inspired restaurants will please your palate before you roll the dice at the elegantly decorated casino.
Key facts
  • 416 guestrooms
  • 5 restaurants: BLT Steak, Il Mulino New York, Mares, Ocean Bar & Grill and The Lobby Lounge
  • 12,000-square-foot spa with 11 treatment rooms
  • Casino
  • Swimming pool with Jacuzzi overlooking the beach
  • Overnight laundry service available
  • 2 oceanfront tennis courts
  • 24-hour room service
Neighborhood
The beach is a short stroll from the hotel, tours of the Bacardi Rum Distillery are a short drive away, and visitors can brush up on their history at the El Morro Fortress. Shoppers can find a variety of goods and gifts to take home at Historic Old San Juan, home to outlet stores, restaurants, art galleries and museums.
Hints and tips
Looking to feel like a VIP for the duration of your stay? The Ritz-Carlton Suite offers panoramic views of the Atlantic Ocean.
Poolside dwellers are well equipped with the hotel's pavilions, cabanas, lounge chairs and towels. Attentive servers will also bring out ice cold beverages and food to enjoy while you soak up the sun.
Policies and Fees
  • The hotel charges a deposit of $50 to $150 USD per night. 
  • Breakfast fee is approximately $34 USD per person. 
  • In-room Wi-Fi access and Wi-Fi access in public areas are included in the resort fee.
  • Self parking fee is 21 USD per day. Valet parking fee is 28 USD per day.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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The Ritz-Carlton, San Juan Rooms

Club Level
Club Room / Club Ocean View / Club Executive Suite - The Ritz-Carlton Club® Level redefines the luxury hotel experience, combining intimacy, comfort and exclusivity with the personalized service and attention to detail that are the hallmarks of The Ritz-Carlton. This oasis is often referred to as a hotel within a hotel, where a dedicated concierge attends to individual needs in a well-appointed, relaxed lounge environment. With continuous culinary offerings throughout the day (breakfast, light snacks, hors d' oeuvres, beverages and sweets) and access to a computer station - it is the ideal place to conduct business, plan a family outing or simply unwind.
Rooms
Superior Room / Pool View / Ocean View Room / Balcony Ocean View Room - Indulge yourself with the luxurious tropical surroundings of The Ritz-Carlton, San Juan. To best fit your needs we offer a variety of options.
Plush tropical décor accented with fine fabrics and carpets
Courtyard and pool views
Luxurious bathrooms with marble tiles
Choice of one king or two double beds*
Connecting rooms available*
* Subject to availability, and double bedded rooms cannot fit a rollaway

Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Internet
WiFi

Nearby points of interest

  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Paseo de la Princesa: 7.1 mi
  • Museo del Nino: 7.1 mi
  • Bacardi Rum Factory: 7.1 mi
  • La Fortaleza - Palacio de Santa Catalina: 7.1 mi
  • El Viejo San Juan (Old San Juan): 7.1 mi
  • San Juan Cathedral (Catedral de San Juan): 7.7 mi
  • Museo de Las Americas: 8.2 mi
  • Arecibo Observatory: 49 mi

Dining

BLT Steak
BLT, which stands for 'Bistro Laurent Tourondel,' has redefined steakhouse dining with its modern décor and infusion of classic French techniques. The restaurant integrates traditional elements of a cozy French Bistro with those of a stylish, urbane boite. A palette of chocolate browns and golden ambient lighting suggests comfort and luxury. The eye-catching bar at the front of the restaurant features toffee-colored bar stools, while the relaxed dining room combines Macassar ebony tables, deep caramel-colored banquettes and walnut floors to create warmth amid modernity. **Dinner is served everyday from 6P – 11P.
IL Mulino New York
Savor a taste of Italy in the Caribbean as you dine in the elegant, old-world atmosphere of Il Mulino New York and linger over the vibrant flavors inspired by the cuisine of Italy's Abruzzi region.
Signature dishes include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and legendary Langoustines
Impressive wine list
Professional wait staff skilled in the classic European tradition of tableside cooking
Mares
Forged and inspired by the natural abundance of tropical life, Mares is a casual dining destination offering a range of the Atlantic and Caribbean’s finest cuisine. Chef Simon Porter’s cuisine reflects his island experiences and appreciation for purity and simplicity. Mares’ design is warm and bright with subtle allusions to its Caribbean heritage. Café-style atmosphere Indoor dining or al fresco overlooking the pool and gardens, Monday to Sunday, breakfast 7 a.m. to 11 a.m., lunch 12 p.m. to 4 p.m. Capacity: 134 inside, 60 on the terrace
The Ocean Bar & Grill
Take in ocean views as you experience the pleasures of the hotel's most casual restaurant - The Ocean Bar & Grill. Al fresco lunch specialties, sandwiches and salads, exotic drinks available in the restaurant and beach or poolside, views of the white sand beach and the Atlantic Ocean; located beachfront with direct access to the beach and pool.
Hours of operation: Cocktails (Bar) - 10:30 a.m. until 6 p.m. / Monday and Tuesday
Cocktails (Bar) - 10:30 a.m. until 9 p.m. / Wednesday through Sunday
Lunch (Restaurant) - 11:30 a.m. until 5:30 p.m. / Daily
Dinner (Restaurant) Sushi Menu - 6 p.m. until 9 p.m. / Wednesday through Sunday
Food and Beverage service at the pool and beach area - 11:30 a.m. until 5 p.m. / Daily.
The Lobby Lounge
The Lobby Lounge immerses the senses in the wonders of Puerto Rico's cuisine and culture. Puerto Rico's diverse cultural influences- Spanish, Taino and African- are reflected in the music, cuisine and rums.

Our menu is designed to allow the sampling of many flavors through tapas style food portions and beverage flights including martinis, wines and rums.
Our Rummier will be pleased to guide you in sampling and selecting from our extensive rum list, while providing an understanding of each rum and its historical and cultural place in Puerto Rico.

Hotel Policies

Check-in:
1600
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (387)

Ratings and reviews for The Ritz-Carlton, San Juan

Overall score

4.4 / 5
5.01.0
387 out of 387
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.7
Room comfort:
4.5
Location:
4.2
Value:
4

88% would recommend to a friend.

Sort by:
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Anonymous
Business
Cold Spring, NY 10516, USA
Oct 30, 2011

Wonderful

Have stayed at this hotel, since it has opened. It was great then, and it is even better, now. You are treated special, from the moment your arrive, til the moment you leave. We would never stay at any other property, in Puerto Rico. And shoulder season, makes it a great value,

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Sam Ash
Business
New York, NY, USA
Jan 14, 2012

Enjoyable Place to Stay

Wonderful service, fantastic beach, and excellent rooms.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Mrs. Elisabeth
Business
Fort Myers, FL
Feb 12, 2012

Ritz Puerto Rico

This was a special trip and I fell in love with Puerto Rico. We will book this again and stay at the same hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Met with concierge and she directed us to 2 local restraunts that were true to the Puerto Rican culture.

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
andylu
Business
San Juan, Puerto Rico
May 18, 2012

Perfect 2-day getaway!

The hotel was beautiful and the staff was the best of the best! We had hoped that the rooms would have been a little more chic given the fact we were splurging to stay at the Ritz but the service and location was superb. The hotel is located on a large-beautiful-white-sand beach with food and beverage service at your beck and call! The pool was great too! The perfect place for a quick getaway!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

The hotel restaurants are super over priced (even though they're "New York" based restaurants-we're from NY- they're just over priced because they are located in the Ritz on an island!)...a dover fillet served without sides was $72!!! And dover is not a a pricey fish! In NYC at a nice restaurant you'd pay most $25!! ANYWAY, it was still super tasty!

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
New Bride May2012
Business
Reston, VA
May 25, 2012

Excellent Honeymoon Destination

I cannot say enough good things about this hotel, especially as a romantic getaway. The beach was amazing, the pool, also amazing. Plus, the dining and shopping in the hotel are great. Also, you can book day-trips, like to El Yunque rain-forest &/or old San Juan, as well as snorkeling, so no need to worry about these things in advance.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Try all of the restaurants. They are exceptional. BLT, Il Mulino, the OBC, & Mares all provide great food, service, and atmosphere.

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Happy30thBdayHoney
Business
Washington, DC
May 31, 2012

30th Birthday Celebration

I took my husband to this hotel to celebrate his 30th birthday. Having noted this in our reservation, when we arrived at the hotel, the staff greeted us with champagne and sang a lively version of "Happy Birthday" to my husband. Overall, the staff was amazing, particularly the concierge who had wonderful tips and well written materials on various places to eat, things to see and do around the island. The pool area was beautiful and there were plenty of chairs both at the pool and on the beach and we didn't have to scrounge to find a place as some other reviews have reported. The beach was well maintained although it appeared to be a public beach without much separation either from other hotels or from locals simply looking for a day in the sun. Aside form that, the only other thing that wasn't absolutely perfect was the location. The Ritz is at the end of a strip of hotels and the area itself felt a little tourist trap-y. Nonetheless, a short drive away is Old San Juan with lots of charm and slightly further away are some of the amazing rainforest excursions on the island. The hotel has great info and suggestions for those wanting to visit these areas. The food at the hotel is good (we went to one of the nicer restaurants) but especially loved the dining suggestions outside the hotel given to us by the hotel staff.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

There are a few grocery stores in the nearby vicinity where we were able to stock up on some breakfast foods/snacks in order to save some money and maximize our beach time!

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Super Igy
Business
New York, NY
May 31, 2012

Great hotel.

This is a great hotel. From staff to service, its what a great hotel should be. Good food, good experince, close to airport, and many other destinations are not too far away. I recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Alison in mD
Business
Rockville, MD
Jun 30, 2012

Spectacular pool and service!

Very family friendly resort. Pool area was amazing and pool food menu was much better than most hotels. The staff was very attentive and friendly, always greeting people with a smile and hello. Everything we asked for (extra blankets, tv issue) was taken care of right away. Wish there were a few more casual dining options for dinner. BLT steak was pretty good and they had half price bottles of any wine from 6-7pm. Location is a bit east of the action of San Juan but we rented a car and got around just fine. Definitely a great experience and a nice vacation for all!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Justol2
Business
Miami, FL.
Jun 25, 2012

Family Tropical Vacation

Great price. Super Hotel and staff.Very convinient. Near airport,shopping centers.Thank you.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Great location. Near airport and attractions.

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
santa p
Business
tenn
Jul 8, 2012

great

the people was very nice i could not have been treated any better.the housekeeping of the room was great great great.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Nightlife tip: Short walk from hotel

need a little more info . cab fare , dinning.

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