$399 Avg/night
Rate and special offer based on Check-in: Jan 9, 2015 Check-out: Jan 11, 2015

The Ritz-Carlton, San Juan

5 stars
6961 Avenue of the Governors, Isla Verde, San Juan, 00979
Best In Stay Elite
Hotel Overview
Reviewer score
4.4
out of 5
387 reviews
OUTSTANDING HOTEL AND STAFF!!!!!!

JUST A WONDERFUL HOTEL. EXTREMELY SAFE. BEACH IS GORGEOUS AND VERY CLEAN. STAFF IS UNBELIEVABLE.... See full review

  • JAY CORP PILOT AND DAD
  • Nov 15, 2014
RITZ CARLTON SAN JUAN

THIS WAS AN EXCELLENT PLACE TO STAY. THE STAFF WERE EXTREMELY FRIENDLY AND HELPFULL WITH ANYTHING... See full review

  • JECOKER
  • Oct 23, 2014
Immerse yourself in total luxury and relaxation at The Ritz Carlton, San Juan, with two miles of sandy beaches to enjoy. Modern and sophisticated decor makes the 416 rooms both stylish and comfortable. Spa treatments include The Ritz Carlton Signature Massage and Sea Body Wrap, and you can take a dip with the kids in the beach-view swimming pool. Up for a game of tennis? Get practicing on one of the two oceanfront tennis courts. Culinary delights from the hotel's five locally-inspired restaurants will please your palate before you roll the dice at the elegantly decorated casino.
Key facts
  • 416 guestrooms
  • 5 restaurants: BLT Steak, Il Mulino New York, Mares, Ocean Bar & Grill and The Lobby Lounge
  • 12,000-square-foot spa with 11 treatment rooms
  • Casino
  • Swimming pool with Jacuzzi overlooking the beach
  • Overnight laundry service available
  • 2 oceanfront tennis courts
  • 24-hour room service
Neighborhood
The beach is a short stroll from the hotel, tours of the Bacardi Rum Distillery are a short drive away, and visitors can brush up on their history at the El Morro Fortress. Shoppers can find a variety of goods and gifts to take home at Historic Old San Juan, home to outlet stores, restaurants, art galleries and museums.
Hints and tips
Looking to feel like a VIP for the duration of your stay? The Ritz-Carlton Suite offers panoramic views of the Atlantic Ocean.
Poolside dwellers are well equipped with the hotel's pavilions, cabanas, lounge chairs and towels. Attentive servers will also bring out ice cold beverages and food to enjoy while you soak up the sun.
Policies and Fees
  • The hotel charges a deposit of $50 to $150 USD per night. 
  • Breakfast fee is approximately $34 USD per person. 
  • In-room Wi-Fi access and Wi-Fi access in public areas are included in the resort fee.
  • Self parking fee is 21 USD per day. Valet parking fee is 28 USD per day.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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The Ritz-Carlton, San Juan Rooms

Club Level
Club Room / Club Ocean View / Club Executive Suite - The Ritz-Carlton Club® Level redefines the luxury hotel experience, combining intimacy, comfort and exclusivity with the personalized service and attention to detail that are the hallmarks of The Ritz-Carlton. This oasis is often referred to as a hotel within a hotel, where a dedicated concierge attends to individual needs in a well-appointed, relaxed lounge environment. With continuous culinary offerings throughout the day (breakfast, light snacks, hors d' oeuvres, beverages and sweets) and access to a computer station - it is the ideal place to conduct business, plan a family outing or simply unwind.
Rooms
Superior Room / Pool View / Ocean View Room / Balcony Ocean View Room - Indulge yourself with the luxurious tropical surroundings of The Ritz-Carlton, San Juan. To best fit your needs we offer a variety of options.
Plush tropical décor accented with fine fabrics and carpets
Courtyard and pool views
Luxurious bathrooms with marble tiles
Choice of one king or two double beds*
Connecting rooms available*
* Subject to availability, and double bedded rooms cannot fit a rollaway

Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Internet
WiFi

Nearby points of interest

  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Paseo de la Princesa: 7.1 mi
  • Museo del Nino: 7.1 mi
  • Bacardi Rum Factory: 7.1 mi
  • La Fortaleza - Palacio de Santa Catalina: 7.1 mi
  • El Viejo San Juan (Old San Juan): 7.1 mi
  • San Juan Cathedral (Catedral de San Juan): 7.7 mi
  • Museo de Las Americas: 8.2 mi
  • Arecibo Observatory: 49 mi

Dining

BLT Steak
BLT, which stands for 'Bistro Laurent Tourondel,' has redefined steakhouse dining with its modern décor and infusion of classic French techniques. The restaurant integrates traditional elements of a cozy French Bistro with those of a stylish, urbane boite. A palette of chocolate browns and golden ambient lighting suggests comfort and luxury. The eye-catching bar at the front of the restaurant features toffee-colored bar stools, while the relaxed dining room combines Macassar ebony tables, deep caramel-colored banquettes and walnut floors to create warmth amid modernity. **Dinner is served everyday from 6P – 11P.
IL Mulino New York
Savor a taste of Italy in the Caribbean as you dine in the elegant, old-world atmosphere of Il Mulino New York and linger over the vibrant flavors inspired by the cuisine of Italy's Abruzzi region.
Signature dishes include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and legendary Langoustines
Impressive wine list
Professional wait staff skilled in the classic European tradition of tableside cooking
Mares
Forged and inspired by the natural abundance of tropical life, Mares is a casual dining destination offering a range of the Atlantic and Caribbean’s finest cuisine. Chef Simon Porter’s cuisine reflects his island experiences and appreciation for purity and simplicity. Mares’ design is warm and bright with subtle allusions to its Caribbean heritage. Café-style atmosphere Indoor dining or al fresco overlooking the pool and gardens, Monday to Sunday, breakfast 7 a.m. to 11 a.m., lunch 12 p.m. to 4 p.m. Capacity: 134 inside, 60 on the terrace
The Ocean Bar & Grill
Take in ocean views as you experience the pleasures of the hotel's most casual restaurant - The Ocean Bar & Grill. Al fresco lunch specialties, sandwiches and salads, exotic drinks available in the restaurant and beach or poolside, views of the white sand beach and the Atlantic Ocean; located beachfront with direct access to the beach and pool.
Hours of operation: Cocktails (Bar) - 10:30 a.m. until 6 p.m. / Monday and Tuesday
Cocktails (Bar) - 10:30 a.m. until 9 p.m. / Wednesday through Sunday
Lunch (Restaurant) - 11:30 a.m. until 5:30 p.m. / Daily
Dinner (Restaurant) Sushi Menu - 6 p.m. until 9 p.m. / Wednesday through Sunday
Food and Beverage service at the pool and beach area - 11:30 a.m. until 5 p.m. / Daily.
The Lobby Lounge
The Lobby Lounge immerses the senses in the wonders of Puerto Rico's cuisine and culture. Puerto Rico's diverse cultural influences- Spanish, Taino and African- are reflected in the music, cuisine and rums.

Our menu is designed to allow the sampling of many flavors through tapas style food portions and beverage flights including martinis, wines and rums.
Our Rummier will be pleased to guide you in sampling and selecting from our extensive rum list, while providing an understanding of each rum and its historical and cultural place in Puerto Rico.

Hotel Policies

Check-in:
1600
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (387)

Ratings and reviews for The Ritz-Carlton, San Juan

Overall score

4.4 / 5
5.01.0
387 out of 387
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.7
Room comfort:
4.5
Location:
4.2
Value:
4

88% would recommend to a friend.

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Review of The Ritz-Carlton, San Juan

Reviewer score

3
5.01.0
kzl1973
Business
New York, NY
Apr 5, 2013

OK, but not Great

The hotel did a great job providing entertainment and diversions for kids during Spring Break. However, they were greatly understaffed. For at least 150-200 around the pool, there were only 3-4 waiters at best, although I usually saw 2 and had to run after them. The beach is muddy sand, and strangely had no seagulls, only pigeons. I only say this because it's more a city beach hotel than the secluded Puerto Rico or Caribbean experience. Next trip, I would try the St Regis Bahia. This one is 7 min from the airport and the neighboring hotels and places to eat were rather run down. Not worth staying in San Juan unless you're on business there. Also, Double rooms had small beds, not Queen-sized. It's a small Ritz Carlton property compared to other locations.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
Scorpio 48
Business
Memphis, tn
Apr 5, 2013

Great beach location

I checked in during the Easter brunch period therefore it was a little hectic in the lobby. The check in staff were wonderful and check in was great. The beach attendant , Pablo, was excellent he remembered my name and my preference and ensured I did not want for anything. The location is great if your main preference is the beach and not old san Juan. The property was beautiful and I would definitely return. Thanks for a great vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Metropol is a great local restaurant right across the street

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Review of The Ritz-Carlton, San Juan

Reviewer score

3
5.01.0
getaway2012
Business
Flushing NY
Mar 27, 2013

Vacation 2013

Staff was very friendly. Rooms are small but clean. Pool was smaller than expected and crowded. Service was average. Overall not a 5 star experience and not a great value.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
KBertsch
Business
Providence, RI
Mar 26, 2013

Great experience

Stayed here for a few days with sister and niece. Service from staff was exemplary! Rooms were lovely and comfortable. Room service prompt and efficient. Check in and concierge services very friendly and helpful. Lovely property and easy to access cabs/drivers to get around. The ONLY thing is that sometimes waitstaff in lounge and on beach get bombarded around the middle of the day, so you have to wait longer than usual for them and they sometimes forget you had asked for something from them. But nothing egregious....

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

2
5.01.0
Family Trip 123456
Business
Boston
Mar 25, 2013

Disapointing

Nice facility but WAY too many people with too much chaos and confusion.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
1
Value:
2
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
NeededToChillOut
Business
New York, NY
Mar 11, 2013

Great place to relax by the beach

Hotel facility is very nice. Rooms are clean and well-maintained. Prices for on-site restaurants are extremely high (thirty bucks for buffet breakfast in the most basic of the restaurants offered.) If you plan to go into Old San Juan, which we did, know that it is a $25 cab ride each way. Staff was very helpful and friendly. All in all, a pleasant place to stay and get away from busy life.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Money-saving tip: Short walk from hotel

If you want to save a fortune on breakfast, walk out the door of the hotel and take a right - several restaurants that way. Also a Walgreens, where you can find a greater selection and much better prices for things like sunscreen, personal supplies, etc., than in the hotel store.

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Neal New York
Business
Mahwah, NJ
Mar 9, 2013

Very Particular Guest

This hotel is now the best in the area. All of the other (once popular resorts) are well below the quality and ambiance of The Ritz Carlton. I have been to San Juan many times in the past and enjoyed my recent stay at The Ritz Carlton more than at any hotel in the past.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Try the restaurant in the Museum for authentic local cuisine by a five star chef. Not inexpensive, but worth every penny.

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Chelanie Lmd
Business
NY
Mar 7, 2013

Spring Break

I took my twin college age daughters to the Ritz for some R and R over their spring break. The hotel, staff, location and food were all wonderful. My only 2 comments would be we would have liked another breakfast venue: there is only one restaurant serving breakfast or a "coffee bar" offering only coffee or danish. Would have preferred a store/deli where we could get yogurt, fruit or a bagel. My other comment is that the walls between the guest rooms appear to be quite thin; we could hear muffled sounds coming from the adjoining room. Luckily it did not occur late in the evening. We would definitely return to this hotel for another vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Take a trip to the rainforest El Yunque

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
raiku2
Business
NY, NY
Feb 4, 2013

Great stay

Very relaxing time at the Ritz. Spa is awesome. Staff was great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Sampac67
Business
New Jersey
Feb 4, 2013

Awesome!

I have stayed at this hotel a couple of times before and each time I do, I am reminded why. The staff is very courteous, remembered me and made me feel at home. The spa is amazing…had the best massage and best pedicure of my life. If you are a tennis pro, Kamil Assad is very passionate about the game. I watched him play with well seasoned tennis players as well as beginners and was equally enthusiastic about the lesson.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: In Hotel

Tennis lessons with the pro!

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