$459 Avg/night
Rate and special offer based on Check-in: Mar 30, 2015 Check-out: Mar 31, 2015

The Ritz-Carlton, San Juan

5 stars
View map of 6961 Avenue of the Governors, Isla Verde, San Juan, 00979

Hotel Overview

Reviewer score
4.4
out of 5
400 reviews
long weekend get away.

The hotel was super nice. The staff were more than helpful. Not a lot of night life at the actual... See full review

  • Rachel B.
  • Feb 25, 2015
Birthday celebration

Sorry this took ssoooo long! My trip was wonderful. We plan on returning every three years! See full review

  • Christine Dodson
  • Feb 10, 2015

Enjoy a leisurely stroll down the Avenida Isla Verde, as your senses delight in crashing ocean waves, gentle sea breezes and the welcoming sights of our hotel in San Juan, Puerto Rico. Ideally located on eight acres of prime beachfront property in beautiful Isla Verde, and just minutes from historic Old San Juan, The Ritz-Carlton, San Juan offers:
416 well-appointed guestrooms; including The Ritz-Carlton Club Level, one Ritz-Carlton Suite, five one-bedroom Executive Suites, and four Garden Suites. Other property amenities:
Oceanfront pool and Jacuzzi
24-hour casino
Fitness center and luxury spa
5 dining experiences including BLT Steak and Il Mulino New York
Complete concierge services
Full childcare facility (babysitting services upon request)
The Ritz-Carlton Signature Shop
Overnight laundry service
Twice daily housekeeping service including nightly turndown
Safe deposit boxes on property
24-hour room service 24-hour valet parking
Complimentary overnight shoeshine
Complimentary morning Times fax.

Escape to a Puerto Rico spa where the soothing, ever-present rhythm of the ocean inspires renewal. The Spa at The Ritz-Carlton, San Juan features 11 treatment rooms offering the most advanced skin and body therapies and salon services. Ladies' and gentlemen's steam rooms and soothing relaxation areas, a co-ed sauna and a whirlpool further enhance your Puerto Rico spa-salon experience. A complete Fitness Center features weight training and cardiovascular equipment, an aerobics studio and the services of a personal trainer. A Spa boutique featuring products and accessories from Natura Bisse, Laboratory of Flowers, June Jacobs and Skin Ceuticals offers distinctive at-home attention.

The Casino at Ritz Carlton San Juan - Take a chance at courting Lady Luck at our grandly elegant San Juan hotel and casino.
Open 24 hours a day, The Ritz-Carlton's Puerto Rico casino features: Elegant décor evocative of a bygone era Traditional casino games such as Blackjack, Roulette, Caribbean Stud Poker, Three Card Poker, Texas Hold'em Poker - Nightly Tournaments, Mini Baccarat and Let It Ride & more than 380 slot machines.

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The Ritz-Carlton, San Juan Rooms

Club Level
Club Room / Club Ocean View / Club Executive Suite - The Ritz-Carlton Club® Level redefines the luxury hotel experience, combining intimacy, comfort and exclusivity with the personalized service and attention to detail that are the hallmarks of The Ritz-Carlton. This oasis is often referred to as a hotel within a hotel, where a dedicated concierge attends to individual needs in a well-appointed, relaxed lounge environment. With continuous culinary offerings throughout the day (breakfast, light snacks, hors d' oeuvres, beverages and sweets) and access to a computer station - it is the ideal place to conduct business, plan a family outing or simply unwind.
Rooms
Superior Room / Pool View / Ocean View Room / Balcony Ocean View Room - Indulge yourself with the luxurious tropical surroundings of The Ritz-Carlton, San Juan. To best fit your needs we offer a variety of options.
Plush tropical décor accented with fine fabrics and carpets
Courtyard and pool views
Luxurious bathrooms with marble tiles
Choice of one king or two double beds*
Connecting rooms available*
* Subject to availability, and double bedded rooms cannot fit a rollaway

Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Internet
WiFi

Nearby points of interest

  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Paseo de la Princesa: 7.1 mi
  • Museo del Nino: 7.1 mi
  • Bacardi Rum Factory: 7.1 mi
  • La Fortaleza - Palacio de Santa Catalina: 7.1 mi
  • El Viejo San Juan (Old San Juan): 7.1 mi
  • San Juan Cathedral (Catedral de San Juan): 7.7 mi
  • Museo de Las Americas: 8.2 mi
  • Arecibo Observatory: 49 mi

Dining

BLT Steak
BLT, which stands for 'Bistro Laurent Tourondel,' has redefined steakhouse dining with its modern décor and infusion of classic French techniques. The restaurant integrates traditional elements of a cozy French Bistro with those of a stylish, urbane boite. A palette of chocolate browns and golden ambient lighting suggests comfort and luxury. The eye-catching bar at the front of the restaurant features toffee-colored bar stools, while the relaxed dining room combines Macassar ebony tables, deep caramel-colored banquettes and walnut floors to create warmth amid modernity. **Dinner is served everyday from 6P – 11P.
IL Mulino New York
Savor a taste of Italy in the Caribbean as you dine in the elegant, old-world atmosphere of Il Mulino New York and linger over the vibrant flavors inspired by the cuisine of Italy's Abruzzi region.
Signature dishes include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and legendary Langoustines
Impressive wine list
Professional wait staff skilled in the classic European tradition of tableside cooking
Mares
Forged and inspired by the natural abundance of tropical life, Mares is a casual dining destination offering a range of the Atlantic and Caribbean’s finest cuisine. Chef Simon Porter’s cuisine reflects his island experiences and appreciation for purity and simplicity. Mares’ design is warm and bright with subtle allusions to its Caribbean heritage. Café-style atmosphere Indoor dining or al fresco overlooking the pool and gardens, Monday to Sunday, breakfast 7 a.m. to 11 a.m., lunch 12 p.m. to 4 p.m. Capacity: 134 inside, 60 on the terrace
The Ocean Bar & Grill
Take in ocean views as you experience the pleasures of the hotel's most casual restaurant - The Ocean Bar & Grill. Al fresco lunch specialties, sandwiches and salads, exotic drinks available in the restaurant and beach or poolside, views of the white sand beach and the Atlantic Ocean; located beachfront with direct access to the beach and pool.
Hours of operation: Cocktails (Bar) - 10:30 a.m. until 6 p.m. / Monday and Tuesday
Cocktails (Bar) - 10:30 a.m. until 9 p.m. / Wednesday through Sunday
Lunch (Restaurant) - 11:30 a.m. until 5:30 p.m. / Daily
Dinner (Restaurant) Sushi Menu - 6 p.m. until 9 p.m. / Wednesday through Sunday
Food and Beverage service at the pool and beach area - 11:30 a.m. until 5 p.m. / Daily.
The Lobby Lounge
The Lobby Lounge immerses the senses in the wonders of Puerto Rico's cuisine and culture. Puerto Rico's diverse cultural influences- Spanish, Taino and African- are reflected in the music, cuisine and rums.

Our menu is designed to allow the sampling of many flavors through tapas style food portions and beverage flights including martinis, wines and rums.
Our Rummier will be pleased to guide you in sampling and selecting from our extensive rum list, while providing an understanding of each rum and its historical and cultural place in Puerto Rico.

Hotel Policies

Check-in:
4:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (400)

Ratings and reviews for The Ritz-Carlton, San Juan

Overall score

4.4 / 5
5.01.0
400 out of 400
Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.7
Comfort:
4.5
Location:
4.2
Value:
4

89% would recommend to a friend.

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Luis ny
Business
NY
Jul 25, 2013

weekend getaway

very good experience had a great time could not ask for more

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
Sandy world traveler
Business
Tulsa
Jul 16, 2013

Hidden Fees

The hotel charges resort fees and a enormous amount for incidentals. Would not stay there again! Stayed July 2013

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

2
5.01.0
broke and tired
Business
herndon, va
Jul 13, 2013

needs more

After staying at several other hotel chains, Ritz-Carlton seems not to be interested in competing for business. The only thing they offer is water. Even a morning cup of coffee, free at most other chains, costs over $3. Never again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
2
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
CarlosC
Business
Fairfax, VA
Jun 27, 2013

Ritz Carlton great getaway !

Our stay was very pleasant, Staff was always very polite and willing to make your stay very comfortable, we rented a car so it was nice to have a valet parking available whenever we needed to go out, Location is great! All facilities are impeccable, their check out is a little early specially if your flight is late, but they offer convenient alternatives to enjoy your stay, we choose to check out and enjoy the facilities the rest of the day and we were able to take shower and dress up at the spa, (must be 18+). Overall excellent experience!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Panaderia Canarias, you can have a nice breakfast and sandwiches at very affordable prices! Right around the corner from hotel. Restaurant Metropol, another alternative for dining, Cuban, Puerto Rican cousine! Across the street from Panaderia Canarias

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
bretmb
Business
West Chester, PA
Jun 24, 2013

Fatntastic Stay Overall

The overall hotel was fantastic. The only two downsides were that the bathrooms are not as nice as one might expect at a Ritz (no walk-in shower for example, poorly done tiling in parts), and the prices for any food/drinks were beyond the normal bump one expects at a hotel. That being said, the room itself was very nice/clean, the staff was fantastic, the accommodations by the beach and pool were excellent (plenty of fresh towels/chairs), and the location is great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
AllaMarca
Business
NY
Jun 12, 2013

Great time if you want to sit your butt on a beautiful beach and relax

Hotel was great, beach was great, amenities were nice and the staff is amazingly friendly. Also loved the area was nice enough you could walk around and go to some local restaurants/bars. Kinda away from the action of Old San Juan and some of the nice beaches/attractions, but great if you just need a relaxing trip.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
NY15
Business
New York
Jun 11, 2013

Great value

Beautiful hotel, reasonably priced. San Juan is a great place to visit with wonderful restaurants. The pool area at the Ritz is one of the best.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
3
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Marmalade in Old San Juan is a must try

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Anonymous
Business
Washington DC
Jun 10, 2013

Vacation

Stayed here for 4 nights and it was definitely a 5 star experience. All the staff members were very polite, friendly and extremely helpful. I'd recommend this place to all my friends.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Go visit Koco at the El San Juan Restaurant. The food was delicious!! Its a 10 min walk from the Ritz.

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
jamiebear
Business
Austin, TX
May 30, 2013

Great Service!

While the facility is not head over heels amazing, the staff was very very friendly and accommodating.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
BKLYN Kidz
Business
New York, NY
May 10, 2013

Easy Weekend Getaway

The hotel offers an affordable deal for an easy getaway to some summer fun in the miserable months of winter/spring. It is not quite as "comfortable" and snazzy as some of the other Ritz Carlton properties out there for sure, but it's fair enough. The staff is very accommodating and friendly and the facility is maintained well. It's a ten minute ride to the airport and the beach at the hotel is nice. The food sold at the hotel pool and the breakfast buffet are, as is common, overpriced and pretty bad. BLT steak is a good restaurant to visit while you're staying there.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

BLT steak is great for some prime ribs.

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