$399 Avg/night
Rate and special offer based on Check-in: Jan 9, 2015 Check-out: Jan 11, 2015

The Ritz-Carlton, San Juan

5 stars
6961 Avenue of the Governors, Isla Verde, San Juan, 00979
Best In Stay Elite
Hotel Overview
Reviewer score
4.4
out of 5
387 reviews
OUTSTANDING HOTEL AND STAFF!!!!!!

JUST A WONDERFUL HOTEL. EXTREMELY SAFE. BEACH IS GORGEOUS AND VERY CLEAN. STAFF IS UNBELIEVABLE.... See full review

  • JAY CORP PILOT AND DAD
  • Nov 15, 2014
RITZ CARLTON SAN JUAN

THIS WAS AN EXCELLENT PLACE TO STAY. THE STAFF WERE EXTREMELY FRIENDLY AND HELPFULL WITH ANYTHING... See full review

  • JECOKER
  • Oct 23, 2014
Immerse yourself in total luxury and relaxation at The Ritz Carlton, San Juan, with two miles of sandy beaches to enjoy. Modern and sophisticated decor makes the 416 rooms both stylish and comfortable. Spa treatments include The Ritz Carlton Signature Massage and Sea Body Wrap, and you can take a dip with the kids in the beach-view swimming pool. Up for a game of tennis? Get practicing on one of the two oceanfront tennis courts. Culinary delights from the hotel's five locally-inspired restaurants will please your palate before you roll the dice at the elegantly decorated casino.
Key facts
  • 416 guestrooms
  • 5 restaurants: BLT Steak, Il Mulino New York, Mares, Ocean Bar & Grill and The Lobby Lounge
  • 12,000-square-foot spa with 11 treatment rooms
  • Casino
  • Swimming pool with Jacuzzi overlooking the beach
  • Overnight laundry service available
  • 2 oceanfront tennis courts
  • 24-hour room service
Neighborhood
The beach is a short stroll from the hotel, tours of the Bacardi Rum Distillery are a short drive away, and visitors can brush up on their history at the El Morro Fortress. Shoppers can find a variety of goods and gifts to take home at Historic Old San Juan, home to outlet stores, restaurants, art galleries and museums.
Hints and tips
Looking to feel like a VIP for the duration of your stay? The Ritz-Carlton Suite offers panoramic views of the Atlantic Ocean.
Poolside dwellers are well equipped with the hotel's pavilions, cabanas, lounge chairs and towels. Attentive servers will also bring out ice cold beverages and food to enjoy while you soak up the sun.
Policies and Fees
  • The hotel charges a deposit of $50 to $150 USD per night. 
  • Breakfast fee is approximately $34 USD per person. 
  • In-room Wi-Fi access and Wi-Fi access in public areas are included in the resort fee.
  • Self parking fee is 21 USD per day. Valet parking fee is 28 USD per day.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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The Ritz-Carlton, San Juan Rooms

Club Level
Club Room / Club Ocean View / Club Executive Suite - The Ritz-Carlton Club® Level redefines the luxury hotel experience, combining intimacy, comfort and exclusivity with the personalized service and attention to detail that are the hallmarks of The Ritz-Carlton. This oasis is often referred to as a hotel within a hotel, where a dedicated concierge attends to individual needs in a well-appointed, relaxed lounge environment. With continuous culinary offerings throughout the day (breakfast, light snacks, hors d' oeuvres, beverages and sweets) and access to a computer station - it is the ideal place to conduct business, plan a family outing or simply unwind.
Rooms
Superior Room / Pool View / Ocean View Room / Balcony Ocean View Room - Indulge yourself with the luxurious tropical surroundings of The Ritz-Carlton, San Juan. To best fit your needs we offer a variety of options.
Plush tropical décor accented with fine fabrics and carpets
Courtyard and pool views
Luxurious bathrooms with marble tiles
Choice of one king or two double beds*
Connecting rooms available*
* Subject to availability, and double bedded rooms cannot fit a rollaway

Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Internet
WiFi

Nearby points of interest

  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Paseo de la Princesa: 7.1 mi
  • Museo del Nino: 7.1 mi
  • Bacardi Rum Factory: 7.1 mi
  • La Fortaleza - Palacio de Santa Catalina: 7.1 mi
  • El Viejo San Juan (Old San Juan): 7.1 mi
  • San Juan Cathedral (Catedral de San Juan): 7.7 mi
  • Museo de Las Americas: 8.2 mi
  • Arecibo Observatory: 49 mi

Dining

BLT Steak
BLT, which stands for 'Bistro Laurent Tourondel,' has redefined steakhouse dining with its modern décor and infusion of classic French techniques. The restaurant integrates traditional elements of a cozy French Bistro with those of a stylish, urbane boite. A palette of chocolate browns and golden ambient lighting suggests comfort and luxury. The eye-catching bar at the front of the restaurant features toffee-colored bar stools, while the relaxed dining room combines Macassar ebony tables, deep caramel-colored banquettes and walnut floors to create warmth amid modernity. **Dinner is served everyday from 6P – 11P.
IL Mulino New York
Savor a taste of Italy in the Caribbean as you dine in the elegant, old-world atmosphere of Il Mulino New York and linger over the vibrant flavors inspired by the cuisine of Italy's Abruzzi region.
Signature dishes include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and legendary Langoustines
Impressive wine list
Professional wait staff skilled in the classic European tradition of tableside cooking
Mares
Forged and inspired by the natural abundance of tropical life, Mares is a casual dining destination offering a range of the Atlantic and Caribbean’s finest cuisine. Chef Simon Porter’s cuisine reflects his island experiences and appreciation for purity and simplicity. Mares’ design is warm and bright with subtle allusions to its Caribbean heritage. Café-style atmosphere Indoor dining or al fresco overlooking the pool and gardens, Monday to Sunday, breakfast 7 a.m. to 11 a.m., lunch 12 p.m. to 4 p.m. Capacity: 134 inside, 60 on the terrace
The Ocean Bar & Grill
Take in ocean views as you experience the pleasures of the hotel's most casual restaurant - The Ocean Bar & Grill. Al fresco lunch specialties, sandwiches and salads, exotic drinks available in the restaurant and beach or poolside, views of the white sand beach and the Atlantic Ocean; located beachfront with direct access to the beach and pool.
Hours of operation: Cocktails (Bar) - 10:30 a.m. until 6 p.m. / Monday and Tuesday
Cocktails (Bar) - 10:30 a.m. until 9 p.m. / Wednesday through Sunday
Lunch (Restaurant) - 11:30 a.m. until 5:30 p.m. / Daily
Dinner (Restaurant) Sushi Menu - 6 p.m. until 9 p.m. / Wednesday through Sunday
Food and Beverage service at the pool and beach area - 11:30 a.m. until 5 p.m. / Daily.
The Lobby Lounge
The Lobby Lounge immerses the senses in the wonders of Puerto Rico's cuisine and culture. Puerto Rico's diverse cultural influences- Spanish, Taino and African- are reflected in the music, cuisine and rums.

Our menu is designed to allow the sampling of many flavors through tapas style food portions and beverage flights including martinis, wines and rums.
Our Rummier will be pleased to guide you in sampling and selecting from our extensive rum list, while providing an understanding of each rum and its historical and cultural place in Puerto Rico.

Hotel Policies

Check-in:
1600
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (387)

Ratings and reviews for The Ritz-Carlton, San Juan

Overall score

4.4 / 5
5.01.0
387 out of 387
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.7
Room comfort:
4.5
Location:
4.2
Value:
4

88% would recommend to a friend.

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Maria06
Miami, Florida
Jun 4, 2014

Great, relaxing

The hotel amenites, such as the pool, jacuzzi, spa were great, not to mention the restaurants, first class.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
CJExcellentAdventure
Business
Charlottesville
Dec 22, 2014

Excellent Long Weekend Getaway

Very nice hotel with an exceptional staff. Breakfast buffet was great and the quality of the food was nice. Make sure you make reservations for any of the hotel restaurants when dining in the evening. Overall it was a very nice weekend.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
Estatic Wife
Business
Ohio
Nov 22, 2014

Anniversary trip

This hotel was decent. Every area of the hotel was nice w/ the exception of the rooms. They were average. The rooms did not look like 5 star rooms. Also, in there business center there business center they were not any printers or faxes available for use. Overall this was a decent trip the staff was friendly. The hotel is around many restaurants if you choose not to eat in the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

The restaurants inside the hotel are expensive. There are many resturants near hotelthat serve really good food. Just ask the staff & they'll recommend some really good restautants.

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
Monty girl
Business
Long island, New York
Nov 17, 2014

Luxury for a week!

This hotel was really, really fantastic to me and my boyfriend! From the second we stepped foot inside, every single staff member was very helpful, sweet and treated us nicely. The value is there, but there are some things you give up to stay at this hotel. You will not get a balcony or an ocean view unless willing to pay a good amount more. The beach is really beautiful. Wish the pool had a swim-up bar. Overall - really great food and happy with the decision to stay there.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Go to Jose Enrique.

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
JAY CORP PILOT AND DAD
Business
MICHIGAN
Nov 15, 2014

OUTSTANDING HOTEL AND STAFF!!!!!!

JUST A WONDERFUL HOTEL. EXTREMELY SAFE. BEACH IS GORGEOUS AND VERY CLEAN. STAFF IS UNBELIEVABLE. VERY HELPFUL, AND ALWAYS SMILING. SUPER FAIR PRICING FOR OVERALL EXPERIENCE! I RARELY PROVIDE REVIEWS BUT THIS WAS 5 STAR WORTHY AND LOVED MY STAY!! FAMILY FRIENDLY!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
bellbiv
Business
smithtown, new york
Oct 27, 2014

Very good couples getaway

The lobby and pool area are top notch though the rooms could be a little nicer. It was very close to the airport though a bit away from the old city and nightlife. The staff were as attentive as you could ask for and we didn't encounter a single staff member who didn't greet you with a smile and go out of there way for you. The food/beverage prices were quite high but as expected for a Ritz-Carlton.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: In Hotel

Take advantage of the early dining deals at BLT Steak or Il Mulino

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
World Traveling MD
Business
Altanta, Ga
Oct 27, 2014

Last minute PR trip

I was on a trip to PR for a friends wedding, while booking I figured I would upgrade and turn this into a mini-vacation. The hotel was actually in walking distance to the rehearsal dinner and reception. The benefit was that while the ladies were getting ready I could enjoy the hotel amenities, pool, casino, ect. The hotel was in walking distance to multiple authentic PR restaurants. The staff was extremely helpful and went above an beyond there duties. The room was always impeccable. And even when we got back from the wedding at 4am the kitchen was open and quickly delivered food. The hotel is an older hotel and there is limited plugs for charging phones and laptops, but wifi was clear and worked well throughout the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
JECOKER
Business
TOLEDO, OHIO
Oct 23, 2014

RITZ CARLTON SAN JUAN

THIS WAS AN EXCELLENT PLACE TO STAY. THE STAFF WERE EXTREMELY FRIENDLY AND HELPFULL WITH ANYTHING WE WANTED TO DO! WE WOULD RECOMEND THIS TO ANY ONE WHO WANTED TO GO TO PUERTO RICO AND HAVE A GOOD TIME!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

GO AND VISIT THE TROPICAL RAINFOREST. THE WATERFALL WAS INCREDIBLE.

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
DrDonut
Business
new york, ny
Oct 21, 2014

great romantic vacation

Perfect! Stayed here 4 nights with my boyfriend and had the times of our lives - we can't wait to go back! Beautiful pool/beach area, gorgeous rooms, and attentive friendly staff everywhere we turned. This hotel helped us officially fall in love with puerto rico!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Several bakeries and restaurants 2-3 blocks from the hotel, with authentic puerto rican food at reasonable prices. Las canderias bakery had amazing breakfast and we loved walking there every morning

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
Andrew V
Business
Portland, Oregon
Oct 19, 2014

Great hotel w/ average rooms

Everything about this hotel is great except the rooms. The pool, service, beach access, are all top notch. And there's a casino. Don't lose too much! The location is just average but overall I'd stay again as the service and amenities are just great.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Try Las Canarias next store it's a 24 hour a day restaurant/bakery that's delicious and way cheaper than food at the Ritz

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
guapito
Business
new york
Oct 19, 2014

kimbie and shaun get away

Staff was very friendly and helpful. Food is fantastic. Service is great!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Deli bakery right next door. Great breakfast @ great prices.

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