$419 Avg/night
Rate and special offer based on Check-in: Feb 28, 2015 Check-out: Mar 1, 2015

The Ritz-Carlton, San Juan

5 stars
View map of 6961 Avenue of the Governors, Isla Verde, San Juan, 00979

Hotel Overview

Reviewer score
4.4
out of 5
400 reviews
long weekend get away.

The hotel was super nice. The staff were more than helpful. Not a lot of night life at the actual... See full review

  • Rachel B.
  • Feb 25, 2015
Birthday celebration

Sorry this took ssoooo long! My trip was wonderful. We plan on returning every three years! See full review

  • Christine Dodson
  • Feb 10, 2015

Enjoy a leisurely stroll down the Avenida Isla Verde, as your senses delight in crashing ocean waves, gentle sea breezes and the welcoming sights of our hotel in San Juan, Puerto Rico. Ideally located on eight acres of prime beachfront property in beautiful Isla Verde, and just minutes from historic Old San Juan, The Ritz-Carlton, San Juan offers:
416 well-appointed guestrooms; including The Ritz-Carlton Club Level, one Ritz-Carlton Suite, five one-bedroom Executive Suites, and four Garden Suites. Other property amenities:
Oceanfront pool and Jacuzzi
24-hour casino
Fitness center and luxury spa
5 dining experiences including BLT Steak and Il Mulino New York
Complete concierge services
Full childcare facility (babysitting services upon request)
The Ritz-Carlton Signature Shop
Overnight laundry service
Twice daily housekeeping service including nightly turndown
Safe deposit boxes on property
24-hour room service 24-hour valet parking
Complimentary overnight shoeshine
Complimentary morning Times fax.

Escape to a Puerto Rico spa where the soothing, ever-present rhythm of the ocean inspires renewal. The Spa at The Ritz-Carlton, San Juan features 11 treatment rooms offering the most advanced skin and body therapies and salon services. Ladies' and gentlemen's steam rooms and soothing relaxation areas, a co-ed sauna and a whirlpool further enhance your Puerto Rico spa-salon experience. A complete Fitness Center features weight training and cardiovascular equipment, an aerobics studio and the services of a personal trainer. A Spa boutique featuring products and accessories from Natura Bisse, Laboratory of Flowers, June Jacobs and Skin Ceuticals offers distinctive at-home attention.

The Casino at Ritz Carlton San Juan - Take a chance at courting Lady Luck at our grandly elegant San Juan hotel and casino.
Open 24 hours a day, The Ritz-Carlton's Puerto Rico casino features: Elegant décor evocative of a bygone era Traditional casino games such as Blackjack, Roulette, Caribbean Stud Poker, Three Card Poker, Texas Hold'em Poker - Nightly Tournaments, Mini Baccarat and Let It Ride & more than 380 slot machines.

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The Ritz-Carlton, San Juan Rooms

Club Level
Club Room / Club Ocean View / Club Executive Suite - The Ritz-Carlton Club® Level redefines the luxury hotel experience, combining intimacy, comfort and exclusivity with the personalized service and attention to detail that are the hallmarks of The Ritz-Carlton. This oasis is often referred to as a hotel within a hotel, where a dedicated concierge attends to individual needs in a well-appointed, relaxed lounge environment. With continuous culinary offerings throughout the day (breakfast, light snacks, hors d' oeuvres, beverages and sweets) and access to a computer station - it is the ideal place to conduct business, plan a family outing or simply unwind.
Rooms
Superior Room / Pool View / Ocean View Room / Balcony Ocean View Room - Indulge yourself with the luxurious tropical surroundings of The Ritz-Carlton, San Juan. To best fit your needs we offer a variety of options.
Plush tropical décor accented with fine fabrics and carpets
Courtyard and pool views
Luxurious bathrooms with marble tiles
Choice of one king or two double beds*
Connecting rooms available*
* Subject to availability, and double bedded rooms cannot fit a rollaway

Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Internet
WiFi

Nearby points of interest

  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Ocean Park: 2.5 mi
  • Museo de Arte de Puerto Rico: 3.6 mi
  • Bellas Artes: 3.7 mi
  • Jardin Botanico: 3.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 4 mi
  • San Juan Gate: 4.3 mi
  • Fine Arts Cinema: 4.8 mi
  • Puerto Rico Convention Center: 5.3 mi
  • Port of San Juan: 6.5 mi
  • Castillo de San Cristobal: 6.6 mi
  • Castillo San Felipe del Morro: 6.6 mi
  • Fortaleza Street: 6.9 mi
  • Plaza de Armas: 7 mi
  • Parque de las Palomas: 7 mi
  • Calle del Cristo: 7.1 mi
  • Paseo de la Princesa: 7.1 mi
  • Museo del Nino: 7.1 mi
  • Bacardi Rum Factory: 7.1 mi
  • La Fortaleza - Palacio de Santa Catalina: 7.1 mi
  • El Viejo San Juan (Old San Juan): 7.1 mi
  • San Juan Cathedral (Catedral de San Juan): 7.7 mi
  • Museo de Las Americas: 8.2 mi
  • Arecibo Observatory: 49 mi

Dining

BLT Steak
BLT, which stands for 'Bistro Laurent Tourondel,' has redefined steakhouse dining with its modern décor and infusion of classic French techniques. The restaurant integrates traditional elements of a cozy French Bistro with those of a stylish, urbane boite. A palette of chocolate browns and golden ambient lighting suggests comfort and luxury. The eye-catching bar at the front of the restaurant features toffee-colored bar stools, while the relaxed dining room combines Macassar ebony tables, deep caramel-colored banquettes and walnut floors to create warmth amid modernity. **Dinner is served everyday from 6P – 11P.
IL Mulino New York
Savor a taste of Italy in the Caribbean as you dine in the elegant, old-world atmosphere of Il Mulino New York and linger over the vibrant flavors inspired by the cuisine of Italy's Abruzzi region.
Signature dishes include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and legendary Langoustines
Impressive wine list
Professional wait staff skilled in the classic European tradition of tableside cooking
Mares
Forged and inspired by the natural abundance of tropical life, Mares is a casual dining destination offering a range of the Atlantic and Caribbean’s finest cuisine. Chef Simon Porter’s cuisine reflects his island experiences and appreciation for purity and simplicity. Mares’ design is warm and bright with subtle allusions to its Caribbean heritage. Café-style atmosphere Indoor dining or al fresco overlooking the pool and gardens, Monday to Sunday, breakfast 7 a.m. to 11 a.m., lunch 12 p.m. to 4 p.m. Capacity: 134 inside, 60 on the terrace
The Ocean Bar & Grill
Take in ocean views as you experience the pleasures of the hotel's most casual restaurant - The Ocean Bar & Grill. Al fresco lunch specialties, sandwiches and salads, exotic drinks available in the restaurant and beach or poolside, views of the white sand beach and the Atlantic Ocean; located beachfront with direct access to the beach and pool.
Hours of operation: Cocktails (Bar) - 10:30 a.m. until 6 p.m. / Monday and Tuesday
Cocktails (Bar) - 10:30 a.m. until 9 p.m. / Wednesday through Sunday
Lunch (Restaurant) - 11:30 a.m. until 5:30 p.m. / Daily
Dinner (Restaurant) Sushi Menu - 6 p.m. until 9 p.m. / Wednesday through Sunday
Food and Beverage service at the pool and beach area - 11:30 a.m. until 5 p.m. / Daily.
The Lobby Lounge
The Lobby Lounge immerses the senses in the wonders of Puerto Rico's cuisine and culture. Puerto Rico's diverse cultural influences- Spanish, Taino and African- are reflected in the music, cuisine and rums.

Our menu is designed to allow the sampling of many flavors through tapas style food portions and beverage flights including martinis, wines and rums.
Our Rummier will be pleased to guide you in sampling and selecting from our extensive rum list, while providing an understanding of each rum and its historical and cultural place in Puerto Rico.

Hotel Policies

Check-in:
4:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (400)

Ratings and reviews for The Ritz-Carlton, San Juan

Overall score

4.4 / 5
5.01.0
400 out of 400
Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.7
Comfort:
4.5
Location:
4.2
Value:
4

89% would recommend to a friend.

Sort by:
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Rachel B.
Business
Maurepas
Feb 25, 2015

long weekend get away.

The hotel was super nice. The staff were more than helpful. Not a lot of night life at the actual hotel. Restaurant was great. Overall stay was a delight.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
bretmb
Business
Penn Valley
Feb 11, 2015

Excellent Trip

Overall the hotel, staff, and facilities are excellent. A little smaller rooms and beachfront than one might expect but a very nice hotel that isn't quite up to some of the continental US Ritz Carlton's. However, if you are looking for a good location in Puerto Rico, nice hotel, clean rooms, and friendly staff, it is worth the price.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Christine Dodson
Business
N/A
Feb 10, 2015

Birthday celebration

Sorry this took ssoooo long! My trip was wonderful. We plan on returning every three years!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Kwame R.
Business
Charlotte
Feb 4, 2015

couples retreat

Beautiful and quiet escape close to the airport - Amenities were all that I could ask for.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Ingrid J.
Business
N/A
Feb 4, 2015

Awesome relaxing girls weekend

We were greeted with samosas! Everything was excellent!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, San Juan

Reviewer score

4
5.01.0
jackie t.
Business
Bolingbrook
Jan 23, 2015

I expected the "Ritz" Experience

The location was walking distance to everything and that was nice. The hotel itself was pretty standard nothing out of the ordinary.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
MARK T.
Business
N/A
Jan 20, 2015

Best trip we've ever been on

Extremely over accomidating, tended to every need. And was never unwilling to help with anything. Enjoying ever aspect of this trip and can not wait to go back!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
sandra n.
Business
N/A
Jan 19, 2015

Getaway weekend

Hotel was lovely - the pool and beach area were great. The staff were all extremely friendly, welcoming, and helpful. Highly recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
Reggie
Business
new york
Jan 18, 2015

Wonderful vacation place.

An extremely comfortable site the Room, services and Beach were excellent. The Staff, couldn't have been nicer. We ate at several of the Restaurants at the Hotel, and while they were expensive, both the food and service was first rate.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of The Ritz-Carlton, San Juan

Reviewer score

5
5.01.0
sheri Wolfson
Business
denville
Jan 14, 2015

Great easy getaway

The hotel lived up to our expectations, great service, staff, room, weather, amenities . They were there to please us, all good.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
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