The Condado Plaza Hilton

4 stars
View map of 999 Ashford Avenue, San Juan, 00907

Hotel Overview

The-Condado-Plaza-Hilton-Hotel-Exterior
Reviewer score
3.8
out of 5
418 reviews
excellent trip

The hotel was the best, the price and location. The beach was beautiful includes chairs and towels... See full review

  • cuchuco
  • Aug 28, 2015
Last minute trip

What a fantastic time! My wife and I decided to get out of the cold in February. I used Google... See full review

  • Michael M.
  • Jul 14, 2015
Nestled between Condado Lagoon and the Atlantic Ocean, the Hilton Condado Plaza offers spectacular views of San Juan, Puerto Rico. Test your luck at the on-site casino, or taste some international cuisine in one of the hotel’s five restaurants. On lazy days, guests can lounge around by the lovely, oasis-like pool and absorb the ocean panoramas, or take a dip with the kids in the toddlers’ pool. Feeling adventurous? Use the hotel’s launch pad for watersports, where you can go kayaking and snorkeling.
Location
Situated in the heart of San Juan, guests are a short walk away from cafes and cobblestone alleys, bustling shops, restaurants, bars, fascinating museums and pristine beaches. Business travelers will appreciate being close to the Puerto Rico Convention Center, and the Luis Munoz Marin International Airport is also only a couple of minutes away. Visitors in the mood for a stroll through a rainforest can take a trip to El Yunque, only a 45-minute drive away.
Highlights
  • Free Wi-Fi access
  • 24-hour fitness center
  • 4 sparkling outdoor pools
  • 18 meeting rooms
  • Outdoor areas with ocean views
  • On-site casino
  • Walking distance to additional shops, restaurants and additional venues
Policies
For the best views of the shoreline, ask for a room in the Ocean Tower.

When going on daily trips, book your cab from the hotel—as these all run on a set price—and alleviate any worries about getting overcharged.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness center or spa
Casino
Tennis
Dining
Bar/Lounge
Restaurant
Services
Business center
Meeting/Banquet facilities
Conference facilities
Gift shop
Internet
WiFi
Parking
Parking

Hotel Map

18.4608 -66.081
Nearby airports
Luis Munoz Marin Intl Airport, (SJU), 7.00, MI, E; Ferdinando Luis Ribas Dominicci Airport, (SIG), 2.00, MI, W; Mercedita Airport, (PSE), 71.00, MI, S;

Nearby points of interest

  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.8 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.8 mi
  • San Juan Gate: 0.9 mi
  • Bellas Artes: 1 mi
  • Museo de Arte de Puerto Rico: 1.1 mi
  • Port of San Juan: 1.9 mi
  • Castillo de San Cristobal: 2 mi
  • Castillo San Felipe del Morro: 2 mi
  • Ocean Park: 2.1 mi
  • Fortaleza Street: 2.3 mi
  • Plaza de Armas: 2.4 mi
  • Parque de las Palomas: 2.4 mi
  • Calle del Cristo: 2.5 mi
  • Bacardi Rum Factory: 2.5 mi
  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.8 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.8 mi
  • San Juan Gate: 0.9 mi
  • Bellas Artes: 1 mi
  • Museo de Arte de Puerto Rico: 1.1 mi
  • Port of San Juan: 1.9 mi
  • Castillo de San Cristobal: 2 mi
  • Castillo San Felipe del Morro: 2 mi
  • Ocean Park: 2.1 mi
  • Fortaleza Street: 2.3 mi
  • Plaza de Armas: 2.4 mi
  • Parque de las Palomas: 2.4 mi
  • Calle del Cristo: 2.5 mi
  • Bacardi Rum Factory: 2.5 mi
  • Museo del Nino: 2.5 mi
  • Paseo de la Princesa: 2.5 mi
  • El Viejo San Juan (Old San Juan): 2.5 mi
  • La Fortaleza - Palacio de Santa Catalina: 2.5 mi
  • San Juan Cathedral (Catedral de San Juan): 3.4 mi
  • Museo de Las Americas: 4 mi
  • Jardin Botanico: 4.4 mi
  • Arecibo Observatory: 44.8 mi

Dining

Restaurant
onsite

Hotel Policies

Check-in:
4:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (418)

Ratings and reviews for The Condado Plaza Hilton

Overall score

3.8 / 5
5.01.0
418 out of 418
Amenities:
3.9
Cleanliness:
4.3
Hotel staff:
4
Comfort:
4.2
Location:
4.1
Value:
3.7

79% would recommend to a friend.

Sort by:
Review of The Condado Plaza Hilton

Reviewer score

5
5.01.0
cuchuco
Couples
N/A
Aug 28, 2015

excellent trip

The hotel was the best, the price and location. The beach was beautiful includes chairs and towels the pools scenery and the very beautiful palm trees. the room ocean view. I recommend this hotel. the restaurant are around, the bus stop in front of the hotel to go to old san juan, only you need 3 quarters for 1 way.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
ABay
Family
N/A
Aug 25, 2015

Very nice room and pools

This hotel had very nice rooms and was very clean. We happened to have an ocean view with balcony so that upped our happiness level. The biggest disappointment was the additional very pricey resort fees. Yes, we knew up front about the fees however, but ridiculous. You still had to pay for any water activities. They casino was never open. The only thing the fee really covered was wifi, which most places offer for free anyway. So the fees are a bit of a ripoff. But as I said we knew this going in. The restaurants were nice and friendly, but also very expensive. Nice overall, but we would probably try to find a less expensive place to stay with more amenities included. If money is no object go for it! We took taxis where we needed to go, although others did walk. I do not recommend driving yourself

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Family

Review of The Condado Plaza Hilton

Reviewer score

3
5.01.0
Eva D.
Family
N/A
Aug 3, 2015

Family trip

The hotel rooms on the third floor had a very bad odor of sewer every day and night. The cafe caribe food and staff were excellent. Pool was crowded due to many non guest using it.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
1
Location:
3
Value:
3
Trip purpose:

Family

Review of The Condado Plaza Hilton

Reviewer score

2
5.01.0
Jeffrey P.
Business
Miami
Aug 1, 2015

Not as promised

I am a hilton Diamond member, and i booked a city view suite. When I arrived, I was looking across the street from one of their buildings to another, and my view was the air conditioners on the roof. The foot was overpriced and not that good. The location was horrible where they put me, I was on the street in between the two buildings and every night motorcycles would drive between the buildings at 2am, and it would go on at least 3 or 4 times throughout the night. It was horrible, and when I complained on the first night, the guy at the counter told me he could not move me because they were full. The best part is that I went with three other people who have never been to a hilton before, the booked the cheapest rooms available, and they all got ocean view rooms AWAY from the street, so they all had a good night, while I paid the most for my horrible room. NEVER AGAIN!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
2
Value:
2
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

5
5.01.0
Michael M.
Couples
N/A
Jul 14, 2015

Last minute trip

What a fantastic time! My wife and I decided to get out of the cold in February. I used Google earth to look at the hotel and the area around it. It looked good. When we arrived at the hotel and were greeted by the staff. The place is clean and cheery. I knew we would have a good time. The staff is friendly and very helpful. Grounds are beautiful along with beautiful pools. The poolside bar was great. The staff there are fun. You have to try the Dirty Banana. It is a fantastic drink. If you like to walk, you are about 2 miles from Old San Juan. There is also a very convenient bus service that can take you. I would recommend the Condado Plaza Hilton to anyone. If you can, stay on the ocean side for its fantastic views. By the way, Puerto Rico is a fantastic place with beautiful, friendly people.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Couples

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
Angela C.
Couples
N/A
Jul 14, 2015

Quick Getaway

This hotel is very nice. It has its own little private beach but there is another bigger beach within walking distance. Also within walking distance to some great restaurants.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Couples

Review of The Condado Plaza Hilton

Reviewer score

3
5.01.0
Hector O.
Couples
saluda
Jul 10, 2015

No Room Service

We spend four nights over this fourth of July weekend, flew from SC to surprise my parents and the restaurant on site Pikayo's was awesome great service. Now the hotel and room was not worth the money we spent for it. We booked a 1,200 sq ft penthouse suite that was on the floor bellow the top floor, so should not be called a penthouse. Room was fairly cleans but the floors have some cleaning product residue, the glass of both balconies were dirty and misty (yes it was an ocean front room). But the most shocking of all, there was NO Room Service, ridiculous for the $2,500 plus we spent. The casino is reduced, it has empty space were more machines and tables used to be. Will NOT stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Couples

Review of The Condado Plaza Hilton

Reviewer score

2
5.01.0
obaamaa
Couples
chicago
Jul 10, 2015

Overrated Hotel

Actually I am a little disappointed about this hotel. The price is rather expensive compared with other hotels. We booked an ocean-view room, but the balcony is so small and the chairs there are very dirty. Also they only have two elevators, so everytime we have to wait a long time to get to our floor. The condado area is not that great, I would recommend fajardo area from my perspective. And the room don't have wifi signal, but I have to pay for it as the rescort fee.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
3
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Couples

Review of The Condado Plaza Hilton

Reviewer score

5
5.01.0
GRECIA A.
Friends
LANCASTER
Jul 9, 2015

Awesome!

all staff were very friendly! We got an early check in with no charge!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
Jeremy T.
Couples
N/A
Jul 7, 2015

vacation

The hotel was located in a nice area. The staff was very helpful and friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

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