$99 Avg/night
Rate and special offer based on Check-in: Sep 15, 2014 Check-out: Sep 17, 2014

The Condado Plaza Hilton

4 stars
999 Ashford Avenue, San Juan, 00907
Hotel Overview
Reviewer score
3.8
out of 5
424 reviews
Perfect Hotel for Couples

So glad we did a lot of research and chose this hotel. This hotel is divided into two buildings... See full review

  • garciasgirl
  • Aug 5, 2014
Beautiful weekend trip

I went to this hotel for a weekend getaway with my boyfriend and it was amazing. The hotel is huge... See full review

  • Jersey meets Florida
  • Jul 14, 2014
Nestled between Condado Lagoon and the Atlantic Ocean, the Hilton Condado Plaza offers spectacular views of San Juan, Puerto Rico. Test your luck at the on-site casino, or taste some international cuisine in one of the hotel’s five restaurants. On lazy days, guests can lounge around by the lovely, oasis-like pool and absorb the ocean panoramas, or take a dip with the kids in the toddlers’ pool. Feeling adventurous? Use the hotel’s launch pad for watersports, where you can go kayaking and snorkeling.
Key Facts
  • Wi-Fi access (fees may apply)
  • 24-hour fitness center
  • 4 sparkling outdoor pools
  • 18 meeting rooms
  • Outdoor areas with ocean views
  • On-site casino
Neighborhood
Situated in the heart of San Juan, guests are a short walk away from cafes and cobblestone alleys, bustling shops, restaurants, bars, fascinating museums and pristine beaches. Business travelers will appreciate being close to the Puerto Rico Convention Center, and the Luis Munoz Marin International Airport is also only a couple of minutes away. Visitors in the mood for a stroll through a rainforest can take a trip to El Yunque, only a 45-minute drive away.
Hints and tips
For the best views of the shoreline, ask for a room in the Ocean Tower.

When going on daily trips, book your cab from the hotel—as these all run on a set price—and alleviate any worries about getting overcharged.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

18.4608 -66.081
Nearby airports
Luis Munoz Marin Intl Airport, (SJU), 7.00, MI, E; Ferdinando Luis Ribas Dominicci Airport, (SIG), 2.00, MI, W; Mercedita Airport, (PSE), 71.00, MI, S;

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Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness center or spa
Casino
Tennis
Dining
Bar/Lounge
Restaurant
Services
Business center
Meeting/Banquet facilities
Conference facilities
Gift shop
Internet
WiFi
Parking
Parking

Nearby points of interest

  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.8 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.8 mi
  • San Juan Gate: 0.9 mi
  • Bellas Artes: 1 mi
  • Museo de Arte de Puerto Rico: 1.1 mi
  • Port of San Juan: 1.9 mi
  • Castillo de San Cristobal: 2 mi
  • Castillo San Felipe del Morro: 2 mi
  • Ocean Park: 2.1 mi
  • Fortaleza Street: 2.3 mi
  • Plaza de Armas: 2.4 mi
  • Parque de las Palomas: 2.4 mi
  • Calle del Cristo: 2.5 mi
  • Bacardi Rum Factory: 2.5 mi
  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.8 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.8 mi
  • San Juan Gate: 0.9 mi
  • Bellas Artes: 1 mi
  • Museo de Arte de Puerto Rico: 1.1 mi
  • Port of San Juan: 1.9 mi
  • Castillo de San Cristobal: 2 mi
  • Castillo San Felipe del Morro: 2 mi
  • Ocean Park: 2.1 mi
  • Fortaleza Street: 2.3 mi
  • Plaza de Armas: 2.4 mi
  • Parque de las Palomas: 2.4 mi
  • Calle del Cristo: 2.5 mi
  • Bacardi Rum Factory: 2.5 mi
  • Museo del Nino: 2.5 mi
  • Paseo de la Princesa: 2.5 mi
  • El Viejo San Juan (Old San Juan): 2.5 mi
  • La Fortaleza - Palacio de Santa Catalina: 2.5 mi
  • San Juan Cathedral (Catedral de San Juan): 3.4 mi
  • Museo de Las Americas: 4 mi
  • Isla Verde: 4.2 mi
  • Jardin Botanico: 4.4 mi
  • Arecibo Observatory: 44.8 mi

Dining

Restaurant
onsite

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (424)

Ratings and reviews for The Condado Plaza Hilton

Overall score

3.8 / 5
5.01.0
424 out of 424
Amenities:
4
Room cleanliness:
4.3
Hotel staff:
4
Room comfort:
4.2
Location:
4.1
Value:
3.7

79% would recommend to a friend.

Sort by:
Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
June H
New York
Aug 17, 2014

Love San Juan

My husband and I had a wonderful time in San Juan our stay at The Condado Palaza Hilton was very comfortable, we visited Old San Juan, got the bus right out the hotel, we ranted car and drove to the rain forest a must see! we also took a bus right out side the hotel to the Bacardi factory. The food at the hotel was excellent but over price, love the beach our bed was so comfortable and clean, good location. We will recommend the Candado Palaza , San Juan is a beautiful place.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short drive from hotel

Raices in Old San Juan Great food, get your moneys worth

Review of The Condado Plaza Hilton

Reviewer score

3
5.01.0
cold leftovers
pitt,pa
Aug 16, 2014

honeymoon

Okay for a four star, but nothing special. Pool and lagoon beach cozy and convienient, wish room had microwave and tub/jacuzzi it was king with ocean view upgrade...

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Dining tip: Short walk from hotel

Casa Lola was excellent food.

Review of The Condado Plaza Hilton

Reviewer score

3
5.01.0
First timer in san juan
San Juan, PR
Aug 16, 2014

horrible service!

The hotel was beautiful but the staff were horrible. The staff did not restock or clean the room until the 3rd day, no one ever answered the phone, the front desk always had a line and only one person working there, I called for more towels and complained to the front desk and still couldn't receive clean towels. I had to find a room attendant myself and basically demand towels because at first they just said the would call and let someone know.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
1
Room comfort:
3
Location:
4
Value:
1
Shopping tip: Short drive from hotel

Old San Juan is a must see!

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
Curly girl
NYC
Aug 7, 2014

Needed Retreat

I've stayed at this hotel before and have always enjoyed my time there. The hotel is in a great location, surrounded by plenty of delicious restaurants. The staff is very attentive and the hotel is beautiful, modern and well maintained. My only issue is that when you book a deal this travel website (purchasing the hotel and flight together) the hotel usually puts you in the adjacent building and not in the main building. This is unfortunate since the rooms in the main building are more spacious and have much better bathrooms.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Dining tip: Short drive from hotel

Marmalade restaurant is a must, so is Bar Gitano and Jose Enrique restaurants.

Review of The Condado Plaza Hilton

Reviewer score

5
5.01.0
garciasgirl
columbia, sc
Aug 5, 2014

Perfect Hotel for Couples

So glad we did a lot of research and chose this hotel. This hotel is divided into two buildings across the street from one another, but there is a corridor that you can walk across on the second floor to get to the other side. The main lobby is beautifully designed with an escalator up to the second floor which is wonderful because the elevators are always packed if you are simply trying to get to the casino, restaurant, or corridor. Primarily we chose Condado Plaza for its great location in the Condado area. It is within walking distance to many shops, restaurants, bars, and a small beach is located beside the hotel. We walked to the Moon Bar and had drinks. We also had drinks at the Marriott hotel where there was salsa dancing with live salsa bands. There are also plenty of Walgreen's stores in the area in case you need anything. Lots of American and authentic cuisines to choose from. Starbucks and a Denny's are located in the hotel along with a bars, a lounge, a casino, and 2 other restaurants. Pool with a massage area are also amazing features. The hotel is super clean and has a modern, updated decor. The staff was friendly, attentive and quick to respond to my requests. My boyfriend and I relaxed on our balcony with drinks looking down on the strip and the beach. We also went zip lining and snorkeling on a remote island tour. These activities were also booked through this website. We had a blast and I highly recommend booking those activities in advance to avoid booking at the hotel at the last minute. We also rented a car for one day and drove to Luquillo Beach which was crowded on 4 July but awesome since we went camping there with family. They also sell much cheaper souvenirs there than in the tourist area of Condado. I can't think of anything that would have made my stay better other than staying 10 days instead of 6. The tv was on the small side but modern and matched the decor. We didn't care because we didn't watch much tv anyway. I thoroughly enjoyed this hotel and will definitely be back next year. In comparison to other places I have stayed in, it is right up to par with other 4 star hotels, except the daily parking rate is cheaper compared to what I have paid in Atlanta and Charlotte. As far as for families I would not recommend this hotel especially if you have small children. With the loud, drunk people in the bars, casino, and small (but elegant) bathroom that we had it might not have been the best fit for a family. We had a king suite with no ocean view however, so I cannot speak for room size if a double bed is requested. There is a playground however on the beach and you can also rent kayaks from this hotel. We had a romantic setting for a perfect vacation and highly recommend for couples.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Time-saving tip: Not Applicable

Reserve rental car in advance ONLINE instead of walking in. The lines are extremely long especially on holidays and many were out of compact cars. Due to our hotel being located within walking distance of a lot of places we didn't see the need to rent a car at the time of booking this trip but regretted that when we decided at the last minute to drive and meet up with family at Luquillo Beach on 4 July. Waited an hour to get a rental! Book online with a familiar rental car company! Off brand was not a good customer service experience. Also, lots of drivers are wild and dont obey traffic laws in PR but are patient with pedestrians.

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
Tiny0115
Brooklyn
Jul 29, 2014

Nice stay

My boyfriend and I always enjoy staying at the Condado. It's comfortable, clean and right next to everything. Nice amenities. We love Denny's, and it's so convenient being so close. This last trip was spontaneous. And we agreed on two nights sun& mon. However we booked a really early flight on tues and ended up having to pay for an extra night when we checked out Monday night at 10p (to get to the airport). They could of just charged us for a later checkout. This is the only the complaint. The manager could of done a better job accommodating us.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
OLO88
Houston, TX
Jul 24, 2014

Great location!

My wife and I stayed here for a week. We enjoyed our stay. The location of the hotel is perfect. Lots of restaurants down Ave Ashford strip. We met a lot of friendly people from around the world at this hotel which made it fun. Definitely stay here again next year!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Hacienda Don Jose is probably the most authentic puertorican restaurant nearby. Prices are fair. Mimosas are amazing!

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
chanae paris
brooklyn , new york
Jul 20, 2014

a breath of fresh air

you really have the opportunity to have two completely different stays here .....if you want to party the entire time you can do that if its just a romantic relaxing getaway you can do that too I will stay again

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Money-saving tip: Short walk from hotel

short distance down the road there wendys, subways and super markets

Review of The Condado Plaza Hilton

Reviewer score

5
5.01.0
Jersey meets Florida
New Jersey
Jul 14, 2014

Beautiful weekend trip

I went to this hotel for a weekend getaway with my boyfriend and it was amazing. The hotel is huge and beautiful and has everything that you would ever need. The room was amazing with an ocean view and a balcony. We spent most of our time by the pool which had amazing staff who would serve us drinks from the bar. I just left and can't wait to plan another stay!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

I would recommend that you walk a little down the street from the hotel to dine at hacienda which has an ocean view and amazing food. Also, wikiki has amazing food and is right next door to hacienda.

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
Nycouple515
New York
Jul 14, 2014

Bad customer service

Just spent 3 nights at this hotel. Location was great as it was just a few min drive to Old San Juan and a short walk to the Ashford Ave strip. Hotel is very family friendly so if looking to relax away from kids I do not recommend staying here. The main pool was filled with kids most of the time. We are a couple looking to get away and relax for a while so this was not a great hotel to be at. Also customer service was bad no information was given at check in and when we asked about any activities, bar and restaurants in the area little information was given. We ended up using google to find our way around. Hotel room was very clean. Denny's is located inside hotel which was very convenient since its open 24hrs . I probably wouldn't stay there again only because of all the family/ kids around but overall it was a great experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
4
Money-saving tip: Short walk from hotel

Walgreens a few blocks down along with a Wendy's and Subways!!!

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