$179 Avg/night
Rate and special offer based on Check-in: Aug 2, 2015 Check-out: Aug 3, 2015

The Condado Plaza Hilton

4 stars
View map of 999 Ashford Avenue, San Juan, 00907

Hotel Overview

The-Condado-Plaza-Hilton-Hotel-Exterior
Reviewer score
3.8
out of 5
414 reviews
Last minute trip

What a fantastic time! My wife and I decided to get out of the cold in February. I used Google... See full review

  • Michael M.
  • Jul 14, 2015
Awesome!

all staff were very friendly! We got an early check in with no charge! See full review

  • GRECIA A.
  • Jul 9, 2015
Nestled between Condado Lagoon and the Atlantic Ocean, the Hilton Condado Plaza offers spectacular views of San Juan, Puerto Rico. Test your luck at the on-site casino, or taste some international cuisine in one of the hotel’s five restaurants. On lazy days, guests can lounge around by the lovely, oasis-like pool and absorb the ocean panoramas, or take a dip with the kids in the toddlers’ pool. Feeling adventurous? Use the hotel’s launch pad for watersports, where you can go kayaking and snorkeling.
Location
Situated in the heart of San Juan, guests are a short walk away from cafes and cobblestone alleys, bustling shops, restaurants, bars, fascinating museums and pristine beaches. Business travelers will appreciate being close to the Puerto Rico Convention Center, and the Luis Munoz Marin International Airport is also only a couple of minutes away. Visitors in the mood for a stroll through a rainforest can take a trip to El Yunque, only a 45-minute drive away.
Highlights
  • Free Wi-Fi access
  • 24-hour fitness center
  • 4 sparkling outdoor pools
  • 18 meeting rooms
  • Outdoor areas with ocean views
  • On-site casino
  • Walking distance to additional shops, restaurants and additional venues
Policies
For the best views of the shoreline, ask for a room in the Ocean Tower.

When going on daily trips, book your cab from the hotel—as these all run on a set price—and alleviate any worries about getting overcharged.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness center or spa
Casino
Tennis
Dining
Bar/Lounge
Restaurant
Services
Business center
Meeting/Banquet facilities
Conference facilities
Gift shop
Internet
WiFi
Parking
Parking

Nearby points of interest

  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.8 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.8 mi
  • San Juan Gate: 0.9 mi
  • Bellas Artes: 1 mi
  • Museo de Arte de Puerto Rico: 1.1 mi
  • Port of San Juan: 1.9 mi
  • Castillo de San Cristobal: 2 mi
  • Castillo San Felipe del Morro: 2 mi
  • Ocean Park: 2.1 mi
  • Fortaleza Street: 2.3 mi
  • Plaza de Armas: 2.4 mi
  • Parque de las Palomas: 2.4 mi
  • Calle del Cristo: 2.5 mi
  • Bacardi Rum Factory: 2.5 mi
  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.8 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.8 mi
  • San Juan Gate: 0.9 mi
  • Bellas Artes: 1 mi
  • Museo de Arte de Puerto Rico: 1.1 mi
  • Port of San Juan: 1.9 mi
  • Castillo de San Cristobal: 2 mi
  • Castillo San Felipe del Morro: 2 mi
  • Ocean Park: 2.1 mi
  • Fortaleza Street: 2.3 mi
  • Plaza de Armas: 2.4 mi
  • Parque de las Palomas: 2.4 mi
  • Calle del Cristo: 2.5 mi
  • Bacardi Rum Factory: 2.5 mi
  • Museo del Nino: 2.5 mi
  • Paseo de la Princesa: 2.5 mi
  • El Viejo San Juan (Old San Juan): 2.5 mi
  • La Fortaleza - Palacio de Santa Catalina: 2.5 mi
  • San Juan Cathedral (Catedral de San Juan): 3.4 mi
  • Museo de Las Americas: 4 mi
  • Jardin Botanico: 4.4 mi
  • Arecibo Observatory: 44.8 mi

Dining

Restaurant
onsite

Hotel Policies

Check-in:
4:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for The Condado Plaza Hilton

Overall score

3.8 / 5
5.01.0
414 out of 414
Amenities:
3.9
Cleanliness:
4.3
Hotel staff:
4
Comfort:
4.2
Location:
4.1
Value:
3.7

79% would recommend to a friend.

Sort by:
Review of The Condado Plaza Hilton

Reviewer score

5
5.01.0
Michael M.
Business
N/A
Jul 14, 2015

Last minute trip

What a fantastic time! My wife and I decided to get out of the cold in February. I used Google earth to look at the hotel and the area around it. It looked good. When we arrived at the hotel and were greeted by the staff. The place is clean and cheery. I knew we would have a good time. The staff is friendly and very helpful. Grounds are beautiful along with beautiful pools. The poolside bar was great. The staff there are fun. You have to try the Dirty Banana. It is a fantastic drink. If you like to walk, you are about 2 miles from Old San Juan. There is also a very convenient bus service that can take you. I would recommend the Condado Plaza Hilton to anyone. If you can, stay on the ocean side for its fantastic views. By the way, Puerto Rico is a fantastic place with beautiful, friendly people.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
Angela C.
Business
N/A
Jul 14, 2015

Quick Getaway

This hotel is very nice. It has its own little private beach but there is another bigger beach within walking distance. Also within walking distance to some great restaurants.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

3
5.01.0
Hector O.
Business
saluda
Jul 10, 2015

No Room Service

We spend four nights over this fourth of July weekend, flew from SC to surprise my parents and the restaurant on site Pikayo's was awesome great service. Now the hotel and room was not worth the money we spent for it. We booked a 1,200 sq ft penthouse suite that was on the floor bellow the top floor, so should not be called a penthouse. Room was fairly cleans but the floors have some cleaning product residue, the glass of both balconies were dirty and misty (yes it was an ocean front room). But the most shocking of all, there was NO Room Service, ridiculous for the $2,500 plus we spent. The casino is reduced, it has empty space were more machines and tables used to be. Will NOT stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

2
5.01.0
obaamaa
Business
chicago
Jul 10, 2015

Overrated Hotel

Actually I am a little disappointed about this hotel. The price is rather expensive compared with other hotels. We booked an ocean-view room, but the balcony is so small and the chairs there are very dirty. Also they only have two elevators, so everytime we have to wait a long time to get to our floor. The condado area is not that great, I would recommend fajardo area from my perspective. And the room don't have wifi signal, but I have to pay for it as the rescort fee.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
3
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

5
5.01.0
GRECIA A.
Business
LANCASTER
Jul 9, 2015

Awesome!

all staff were very friendly! We got an early check in with no charge!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
Jeremy T.
Business
N/A
Jul 7, 2015

vacation

The hotel was located in a nice area. The staff was very helpful and friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

2
5.01.0
Kathryn D.
Business
Ashland
Jul 2, 2015

Not the hotel I'd recommend

This hotel was not up to the usual Hilton standard. Lobby area was fine, but rooms were dated and dingy. This spot is in definite need of an upgrade. The hotel is laid out with two towers connected with a pedestrian bridge. Staying in the Lagoon tower meant trips to the lobby, beach, and pool required trudging down sets of elevators/stairs and through a casino. Location was on the very edge of the Condado, so visiting restaurants, etc. in the neighborhood required a substantial walk each time. Beach was very tiny and very crowded, so would not recommend this hotel if beach time is your aim. The highlight of our stay here was a meal at Pikayo- a total treat! Staff was fairly unhelpful. When one of our bags didn't make it into the airport, we had to beg the uninterested check in clerk for toothbrushes to tide us over until the bags arrived. Wouldn't stay here again if in San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
2
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
Henry M.
Business
Chicago
Jun 13, 2015

Honeymoon Stay

My wife and I had a great stay at this hotel during our honeymoon. The location is perfect, half way between Old San Juan and the resort strip. We loved that it was on the water but not on the main beaches! There's a beautiful lawn complete with palms and hammocks stretching right down to the water.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

5
5.01.0
marvinjeep
Business
union city
Jun 5, 2015

trip to pr

Affluent a good amount of time at the hotel ad my base station but also sight seeing around the island. Friendly staff. CLean. No complains

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of The Condado Plaza Hilton

Reviewer score

4
5.01.0
Tupun
Business
astoria
Jun 5, 2015

A trip to the Past

The hotel was fine, but it was like going to the 1980s! The decor and some amenities were outdated and quite tacky. The worst was the Casino with its strange creatures. And that it took like 10 minutes to go from the reception to the room which was in another building connected by a walking bridge. The elevator was being repaired, which meant longer waits as we used the service elevator. No access to the beach was a downer.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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