Sheraton Puerto Rico Hotel and Casino

For the extravagant prices, we expected at least clean towels. We'd return from our outings to find the room had not been cleaned; no clean sheets or towels. We were told if we wanted clean towels, we'd need to ask for them!

The hotel is in the middle of a construction zone. There is nothing around there except the convention center. The bar is in the lobby when you come in. There is an prop plane airport about a 1/2 mile away and the flights take off every 15 minutes. There is only one good restaurant. They are building two more. The pool is only 4 feet deep. Very little to do there.

This Hotel is probably one of the most beautiful hotels I have stayed in but that is about it. The service is terrible, they clean the rooms when they want to and not daily as they should (that's why you pay a steep service fee for), the room does not have a fridge or even a microwave and one day I found the safe to the room open with all our documents. The food and drinks are excessively expensive and the location is very inconvenient. I will never stay here again and I hope you do not choose this hotel either. I am not much of a complainer but during check out, I tried to express my discontent and the manager was very dismissive. I had the most amazing time in Puerto Rico and I wish my hotel stay had been better to make my experience even better. Ohhh, did I mention that parking is not included ($16 per day) and you have to walk quite a bit to get to your hotel... Exactly the opposite of what you want to do after a long day of sun at the beach. 18% Tip is automatically added to your room service and frankly, the food is not very good for the outrageous prices ($20-spinach omelet, $8 glass of apple juice, etc etc.) STAY AWAY FROM THIS HOTEL…… Unless you are rich, do not have kids….

Hotel was hard to find. It is in the middle of a commercial area. Room overlooked a vacant lot. Got stuck in elevator. There are no restaurants nearby and nothing exciting at the hotel. Housekeeping did not remove fruit from the previous night,s room service. Not convenient to anything ( unless you are attending something at the convention center). Overcharged us for parking. Would not return.

When I booked this hotel online, I was under the impression that I was booking the Sheraton that is located in Old San Juan, right across the cruise ship terminal. When I got there I was told that I was in a different hotel. So we started with the left foot. Not the hotel's fault I agree. We had booked a room with views to the bay. When we arrived we were told that there was a big party and that we might prefer a room on the other side, away from the noise. We took that room and at the end it was the same, our room neighbors had a party with loud music and shouting on the hallways until about 3:00-4:00am. We called the hotel's desk a couple of times, they did come to tell these people to keep it down but they continued with their party. We did not sleep at all. I would not recommend this hotel at all. It is noisy and isolated, you can't walk anywhere, you need a taxi all the time. Stay at the other Sheraton, it has a great location.

I work in the Hotel industry in Las Vegas, and if this place were to provide the service that they did here ,they would be shut down the next day,The staff is totally inexperienced and understaffed,whats a shame is that this is a Starwood Resort and it does not live up to those standards AT ALL!!!! I checked in at 430pm and my room wasnt ready until 730pm,However the place is really nice and luxurious but the staff is an absolute mess...upon check out they charged me over $200 for things they couldnt explain to where i didnt even charge anything to my room.I checked out on 7/30/2012 and still they havent fixed those unexplained charges. Starwood resorts should drop this place from there chain,its giving them a bad name.

Room not ready at arrival, Lounge restaurant took 90 minutes to serve fast food. Very clean rooms .

Nice modern hotel but too noisy in spite of my asking for a quiet room! Loud techno music in the lobby! Are they a club or a hotel lobby? They should at least turn down the music, if they want to have a hotel. Do they think people want to dance in the lobby!!! The food was good in the main restaurant, but the coffee-bar had expensive prices but very bad, bad coffee on an island famous for coffee.

The hotel is beautiful...out of the way but cabs or busses easily connect it to other parts of San Juan. Staff was friendly and helpful. HOWEVER, unfortunately they closed the pool for three days of our five day stay- the pool is a major draw of the hotel. No offer of a comp breakfast or coffee or anything, just s.o.l. NOT GOOD from a Sheraton.

The best thing about the hotel was the people. We toured most of Puerto Rico ourselfs its is very beautiful but i would not reccomend Sheridan Hotel and casino 2 any one hair was found in my food. N it was to expensive. The room had a nasty smell of musk.