The hotel was extremely nice, very modern and very clean. My only complaint was checking in. I was third in line at 3pm which is check in time and there were only two desk agents. I stood in line for over an hour. It was ridiculous! Other than
that the San Juan Hotel met all of our vacation needs. We stayed here the night before we went on a cruise. It was situated by the bay with about a $20 cab ride to/from the airport or from the cruiseport. Old San Juan where shopping and exploring the forts can be done is about a $12 cab ride.
All was great except the hidden $60.00 fee they charged me for coffee "that i don't drink" and "wireless internet I don't use".....This should be
optional make your guest request it. Don't charge everyone for services that are not required.
Besides this, the hotel was perfect. The security in the hotel was outstanding always felt safe.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
All you would desire to eat is in your surrounding area. Location is perfect being it has all access to all highways and parkways.
The evening view from our balcony was spectacular!
And the Mountains were breath taking. Must SEE!
This was a surprise for me, since I lived in P.Rico for more than 25 years, and I can't imagine this hotel in the area where is located. Really beautiful, the personnel excellent as well as the room. I highly reccomended.