Sheraton Puerto Rico Hotel & Casino ★★★★

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$204
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Feb 29, 2016

Good Hotel, Bad location

Would recommend Sat, Dec 29, 2012
The hotel itself was good. The casino is disappointing if that is something you take seriously. And accessibility to places of interest (old San Juan, Condado, Isla Verde etc) is non existent. Need to take cabs (15-20$ worth one way) for each of these destinations. So need to budget that into trip cost before deciding that the savings in booking this hotel are worth it.

| Boston MA Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 4 /5

Man, could have been closer

Would not recommend Sat, Dec 22, 2012
When we booked this hotel we knew it was a little out of the way, what we didn't realize was that it is REALLY out of the way. I have read reviews that also say other hotels are out of the way but we soon realized this is way worse. At least the other hotels have a beach. We got nothing, except an infinity pool. Also we almost got robbed walking back to the hotel because the Taxi driver said he can't take us any closer to the hotel because of the concert at the convention center. Moreover, the restaurants at the hotel are all rated pretty bad, so you are kind of forced to go out to eat. The hotel is really new since it was built in 2009, so that's a huge plus for us and the main reason why we stayed there. However, new doesn't mean clean. The first day my bed had dog hair/feces on it and I wrote a note for the cleaning lady to change the sheets. She changed that sheets and we thought it's all good. The problem was that 3 days later we found blood on my wife's bed sheets. Nothing huge but looked like someone had a small cut and let it drip onto the bed.

Money saver

Never walk to Old San Juan from this hotel at night. Always get a Taxi. There are literally goons waiting on that Constitution Street to jack you.

| New York, NY Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 2 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 1 /5
  • Value: 4 /5

mini vacations

Would recommend Tue, Dec 11, 2012
Hotel was perfect i have so much fun and back next year

| san juan, puerto rico Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

It's good, but need improvement in customer service!!

Would recommend Mon, Nov 26, 2012
After a bad welcome, by the host in the check in, the experience was good. They have to improve their customer service and the hotel pool area need maintenance.

| Puerto Rico Couples

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 5 /5
  • Hotel staff: 2 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 3 /5

Quick Get Away

Would recommend Tue, Oct 9, 2012
My experience here was awesome. My room was clean and very comfortable. It was safe, I never felt as if I were in danger. Its my belief that this Sheraton went out of its way to hired only beautiful people. ;0)) I have no problem with that at all.

| Boca Raton, FL, USA Singles

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 2 /5
  • Value: 5 /5

Lack of service

Would not recommend Sun, Sep 23, 2012
It wasn't good enough for the price they charge... It doesn't have breakfast included... They charge and extra charge of "service" of $15 for every night, but they never warn about that extra charge until the last day...

Money saver

Ask if there is an extra charge before check-in... They charge you in your check-out $15 plus the regular night charge

| Carolina, PR Business

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 1 /5
  • Hotel staff: 1 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 2 /5

Amazing weekend getaway

Would recommend Wed, Sep 19, 2012
My experience at this hotel was truly amazing. Our stay was only for a weekend (Electric Daisy Carnival) Loved ALMOST EVERYTHING except the ridicoulous doubled prices at the gift shop. Though Service at Gift shop was GREAT. Hotel Staff, GREAT. Especially the one guy who helped my friend and I on the night we got in on insight to good bars and clubs. The Pool? THE BEST in town. I can be almost sure.

Dining

Right across from the Hotel, Ficus. :D

| New York,NY Friends

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 5 /5

Vacation from school

Would recommend Mon, Sep 17, 2012
Hotel inside is really nice we went in for a comcert that was really close to the hotel, right across from convention center in san juan friendly staff car rental place right inside, casino, good restaurants, a cery good stay

Dining

Local fare very good and great prices, cassita miramar

| New york Friends

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 2 /5
  • Value: 5 /5

Nice and Beautiful!!!!

Would recommend Tue, Aug 28, 2012
Nice place, love the bar, need car to go around old San Juan. Nice people, clean. Love food at the pool bar and restaurant.

| New York Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

BORING

Would not recommend Thu, Aug 23, 2012
Checking In was delayed, waited around about two hours. Rooms are small even with a upgrade to the 12th floor. Very little closet space. Small bath rooms. For this size hotel small pool. Hotel guest are charged for parkintg, $16 a day, that did n't seem fair. No activities going on for hotel guest.. Clean and safe, lots of security. This hotel is mostly for buisness people not for vaction pleasure seekers.

Money saver

Park out on the street just outside the hotel and save $16 a day weekdays. Impossible on weekends.

| Brooklyn NY Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 2 /5
  • Comfort: 2 /5
  • Location: 2 /5
  • Value: 2 /5