Sheraton Puerto Rico Hotel & Casino ★★★★

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$204
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Feb 29, 2016

First time in PR Labor Day weekend 2013

Would recommend Thu, Sep 5, 2013
Great trip. Location not near beaches. If u stay here rent a car bc cab rides to old San Juan and the strip is pricey. Overall clean hotel very comfy

| NYC Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 2 /5
  • Value: 5 /5

Beautiful hotel

Would recommend Mon, Sep 2, 2013
The wood-grained decor with modern twists resulted in a lovely chic hotel. The front desk staff & valet parking guys gave great customer service. Pros: The room amenities are above average with the super comfy mattress being the star performer. The club level room was a great value... we enjoyed continental breakfast in the morning and hors d'oeuvers in the afternoon, relaxing sofas for a change of scenery. There are great views in every direction. The pool deck was very spacious with a nice assortment of loungers and tables to choose from. Cons: The loud lobby was a negative in the evenings. There are 2 bars both with loud DJ music making it difficult to have a drink with friends and be able to hear them. The other drawback is rather serious... the casino staff. The dealers at the poker table had a hard time deciding winners of each hand. They were consistently sweeping away bets of winners. As players, we had to explain too many hands or call the pit boss over. After 2 days of trying to play table games, we just found it more frustrating than fun. Overall, I would stay here again. Next to the convention center, close to the Condado beaches, not far from Old San Juan, crusie terminals, shopping.

Dining

The Sizzler with a great buffet lunch for only $8.99 is just a block away.

| St. Thomas, VI Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Hotel

Would recommend Wed, Aug 28, 2013
Beautiful hotel, but no beach, and sheets aren't so pristine. Otherwise, really trendy.

Dining

Head to Ashford Ave for great dining options.

| Bronx, NY, USA Singles

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 3 /5

Quick Getaway With the Girlfriend .

Would recommend Mon, Aug 26, 2013
The Staff was friendly. Room was clean and comfy. The location was a bit weird and out of the way , but overall i would recommend this hotel to a friend. My girlfriend enjoyed herself and so did I . 10 Minute drive to Old San Juan .

| New York ,New York Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 3 /5

Great Getaway

Would recommend Mon, Aug 26, 2013
One of the best experiences ive had... The staff was so helpful with anything we needed..

| Brooklyn ny Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Great Getaway

Would recommend Wed, Aug 21, 2013
The hotel was very nice and the staff were great! The taxi that was provided by the hotel was expensive just only go around the corner. Glad we rented a car because everything was litterly 5 minutes away.

| New Jersey Friends

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 3 /5

2nd time there this year

Would not recommend Mon, Aug 19, 2013
Stayed there in late february of this year (2013) for 4 nights and had great service, particularly at check in, which was early. way before 3pm. On my second visit just this past weekend i arrived at about 1pm and was told that a room was not available just yet, but that i would be called on my cell phone as soon as a room became available. I waited and waited and waited. finally at about 305pm i went to the front desk and was told that my room was ready and that they, at some point were looking for me. i never received a call and i don't think any attempt was made to find me. so, i wasted very valuable and limited time all do to the front staffs failure to keep their word. and i don't believe for a moment that a room was not available prior to 3pm.

Dining

stay closer to main drag (ashford Ave)

| new york Business

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 1 /5

Good for convention-goers only

Would not recommend Mon, Aug 19, 2013
My wife and I booked the Sheraton Puerto Rico for a long weekend in San Juan, our second time there. We knew it wasn't in the best location, but we figured it was close enough to the main attractions, and it had the best price for its star rating. The location, however, really detracts from this being an attractive option for vacationers. You need to take $15-$20 cab rides each way to get to any beach or any restaurant worth eating at, and there are no good views in any direction. The rooms don't have much character, and aren't well-ventilated (our bathing suits and towels never got dry). I'm sure it's a convenient, serviceable option for people going to a convention next door, but if you're on vacation, you're bettter off spending a little more in order to stay in Condado, Old San Juan, or Isla Verde.

| New York, New York Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 1 /5
  • Value: 3 /5

romantic getaway

Would recommend Sun, Aug 11, 2013
Can't wait to come back..loved the pool and poolside bar,restaurants was great,dj Alex was cool,the beds were really comfy,room service was prompt..

Dining

Sizzlers restaurant was good n reasonable

| san Juan Puerto Rico Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

It was ok.

Would not recommend Tue, Aug 6, 2013
It was a birthday weekend trip. We arrived and waited for the check in and had lunch at the restaurant. Ordered a ceasar salad with shrimp and had to send it back because the shrimp were off and not fresh. Hotel offers a Green Clean program which allows you to earn $5.00 a day if you refuse housekeeping. We denied this program but the room was still not properly cleaned everyday and one day the room service came at 6:00pm. There was also no towel service on a few occasions. Pool area was beautiful but over run by children in areas designated for adults like the Jaccuzi. There was a over charge for valet parking on the credit card recipt and I didn't even have a car with me. One plus the staff at reception was very friendly and nice.

| Puerto Rico Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 2 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 4 /5