Sheraton Puerto Rico Hotel & Casino ★★★★

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$204
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Feb 29, 2016

Great pool area!

Would not recommend Wed, Nov 13, 2013
The hotel is gorgeous, the location is not the best. It close to Condado and Old San Juan yet the hotel does not offer a shuttle bus like I was told when I called prior to booking my trip. We had to change rooms twice, our initial room the safe did not work, the carpet was filthy, and the wall was dirty as well. The woman at the front desk was not very accomadating and when we arrived back at 6pm after 3 hours of sitting by the pool area there was still issues with getting us a room! The pool area is gorgeous but the staff at the pool area isn't the best and the wait time just to order is horrible.

| San Juan, Puerto Rico Friends

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 2 /5
  • Comfort: 4 /5
  • Location: 2 /5
  • Value: 4 /5

Fantastic couple getaway

Would recommend Wed, Nov 13, 2013
Loved this hotel. It was close to everything the room was clean and comfortable. The staff was friendly. The view from the pool and room was great. No beach as your backyard but close to the beach. Great restaurant close by and the workers were extremely friendly and helpful, then again everyone in Puerto Rico is.

| Silver spring, Maryland Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

adventure trip

Would recommend Tue, Oct 29, 2013
-clean -friendly staff -isolated but lots of room at hotel/around hotel

| Philadelphia Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 4 /5

Nice pool, good food

Would not recommend Mon, Oct 28, 2013
Nothing special but not the worst place ever. The view is decent, the room rates too high but they make up for it with food quality.

| Puerto Rico Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 2 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 1 /5

Location

Would recommend Thu, Oct 17, 2013
Great Location, but at the same time far from the "action" or attraactions of the city, even though you can get to Old San Juan for 0.75 US bus or 20-25 US One way Great staff. Good if ones meeting is at the hotel itself

Nightlife hint

Taxi at night

| Miami, FL Business

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

great

Would recommend Thu, Oct 3, 2013
we had the best time ever we are going back soon loved it

| san juan Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Good and safer location to stay

Would recommend Tue, Oct 1, 2013
The location was really good and safe to stay in San Juan, and room is clean enough and the hotel is well-maintained from outside and inside. Not really to complain about, thank you very much:)

| Washington, DC Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Awesome Hotel/Staff, Will Return Again! A+++

Would recommend Tue, Oct 1, 2013
Hotel NOT mapped correctly on GPS. After driving around aimlessly for 15 mins, we decided to call hotel, which is where we learned of the error on GPS, and Mr. Elliot was kind enough to provide directions to Hotel, and stay on the phone with us until we made it safely! The hotel is absolutely BEAUTIFUL, inside and OUT! I love how its a small distance away from the Condado where night life never sleeps! You are a SHORT driving distance from Viejo San Juan. The pool is located on the 4th Floor, with a MASSIVE over fall pool! Its stunning! The hot tub, is plenty BIG, with more than ENOUGH lawn chairs along the entire site! They also have beautiful outdoor furniture in nice shaded area, for leisurely reading! They have a DJ that comes in later in the afternoon, and a cool bar and grill! The rooms are nicely updated and clean. I really enjoyed have a safe located in your room at no extra cost! Parking: Daily parking is provided right across from the hotel, ample, CLEAN and decent priced. $16.00. HOWEVER, there street parking avail, no meters FREE!!! You're rental will be plenty safe! I can't say enough great things about the staff, as they are all SUPER friendly and kind! The only negative I will say about the hotel is the restaurant inside, Choices. OMG AWFUL, save your pennies, not only is this place EXPENSIVE beyond, the food is BELOW AVERAGE! Breakfast for two was $50.00, $4.00 a cup of coffee no FREE REFILLS. Will def be staying at the Sheraton PR, whenever we visit again and then some!

| Chicago, IL Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great place

Would recommend Mon, Sep 30, 2013
This hotel is great and is close to the convention center an 20 min to old san juan. Is had a entertaiment fot example ficus and the restautan texas the brasil.

| Yauco Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

The hotel is great, but the location could be better

Would recommend Thu, Sep 12, 2013
The room was great, we had everything we needed in our room and it was clean and ready when we got there. Staff was VERY friendly and VERY helpfull! The ONLY downfall of this hotel is its location. You have to get a cab to go almost anywhere, unless you are going to the convention center across the street. Or if you rented a car you could drive to the places you want to go. Almost nothing is within safe walking distance except the convention center.

Dining

Try the margarita in old san juan. GREATN FOOD!

| Grand Rapids, Michigan Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 5 /5