Sheraton Puerto Rico Hotel and Casino

a little of the beaten path, not walking distance from attractions, but nice accommodations.

The staff were better than excellent, the pool was wonderfully beautiful and the evening coqui songs were very delightful. The food was OK, we didn't eat there often. The housekeeping staff were fine. I would stay there again, just to hear the frogs at sunset. There is plenty of parking close to the hotel, but there is also a garage at the hotel if you want total convenience. The restaurant across the street is very good. . .

Hoping a better experience...Lack of towels at all time (was told too many guests at the hotel)...Room was not clean until early night... Positive remarks are: the hotel location and exceptional valet parking.

The hotel itself was good. The casino is disappointing if that is something you take seriously. And accessibility to places of interest (old San Juan, Condado, Isla Verde etc) is non existent. Need to take cabs (15-20$ worth one way) for each of these destinations. So need to budget that into trip cost before deciding that the savings in booking this hotel are worth it.

When we booked this hotel we knew it was a little out of the way, what we didn't realize was that it is REALLY out of the way. I have read reviews that also say other hotels are out of the way but we soon realized this is way worse. At least the other hotels have a beach. We got nothing, except an infinity pool. Also we almost got robbed walking back to the hotel because the Taxi driver said he can't take us any closer to the hotel because of the concert at the convention center. Moreover, the restaurants at the hotel are all rated pretty bad, so you are kind of forced to go out to eat. The hotel is really new since it was built in 2009, so that's a huge plus for us and the main reason why we stayed there. However, new doesn't mean clean. The first day my bed had dog hair/feces on it and I wrote a note for the cleaning lady to change the sheets. She changed that sheets and we thought it's all good. The problem was that 3 days later we found blood on my wife's bed sheets. Nothing huge but looked like someone had a small cut and let it drip onto the bed.

Hotel was perfect i have so much fun and back next year

After a bad welcome, by the host in the check in, the experience was good. They have to improve their customer service and the hotel pool area need maintenance.

My experience here was awesome. My room was clean and very comfortable. It was safe, I never felt as if I were in danger. Its my belief that this Sheraton went out of its way to hired only beautiful people. ;0)) I have no problem with that at all.

My wife and I visited and were very pleased when we walked into the hotel. It has a beautiful lobby and the staff was very helpful on a few questions we had. We ate at one of the restaurants and it was delicious. We would definitely return for a visit to the Sheraton. Thank you for a great time!

It wasn't good enough for the price they charge... It doesn't have breakfast included... They charge and extra charge of "service" of $15 for every night, but they never warn about that extra charge until the last day...