Sheraton Puerto Rico Hotel & Casino ★★★★

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$204
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Feb 29, 2016

Sheraton Convention Center for New Years

Would recommend Fri, Jan 9, 2015
I booked this hotel for the week of New Years as things in Old San Juan were full. I did pay a premium for booking late but I found my stay to be a 4/5. The room was kept clean, the staff were as attentive as they could be given the FLOOD of guests due to the holidays. The service was a bit slow but the hotel was fully booked and I did receive complementary bar drinks when my room was prepared 1.5 hours late. I would stay at this hotel again, just not during peak season.

| N/A Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 4 /5

Job workshop at Convention Center

Would recommend Mon, Dec 29, 2014
Respectful Staff and very cozy rooms!! Just walking distance from convention Center!! Excellent service!! Will stay again!

| N/A Business

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Business trip

Would recommend Mon, Dec 29, 2014
Good Hotel, good food, good pool, nice room. Excelente service and amazing views and excelente service. Incredible jaquizzie.

| Arecibo Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Great staff, good food, and nice room.

Would recommend Sun, Nov 30, 2014
Stayed 3 nights recently, and the staff were courteous and helpful with helping me plan things to do. Enjoyed the Choice restaurant, and would stay again at this same location. Concierge very pleasant.

| Sheraton Hotel, Puerto Rico Singles

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

winter getaway

Would recommend Sat, Nov 22, 2014
The staff greeted us warmly when we got in.Check in was easy and there was a $75 room credit I had forgotten about that came in handy enough to buy breakfast& am evening snack. The restaurant & room service was extremely expensive & not worth it. The construction noise was a huge distraction that lasted all day, but I realized it want just our room, you can hear it all around the hotel. The website luxuries of the hotel were very generous, especially with the view of the pool. An infinity pool is gorgeous when it's backdrop isn't a parking lot and airport landing strip. Weird. I liked the hotel generally & would come back if they ever finish the construction& do something about all the random empty fountains & open grass that serve as an eye sore to the room's "panoramic views" the website boasts about. Maybe a statue garden or a little exercise post like on the streets. It was delightful that we didn't have to keep calling downstairs for extra towels because there were clean ones left in the hallway. The room coffee maker was filthy also, it kept dropping differ colored sediments in my tea water & the thing definitely looked as if it hadn't been cleaned inside, like ever. I asked the cleaning staff for a new one, never got it. No complimentary tea or coffee for me! It is convenient that the 75¢ bus picks you up right outside the hotel& takes you straight to old San juan sea port where the cruises take off & shopping & great good finally are(because all there is waking distance to the hotel is sizzler, yuck, & an open Mexican grill that has pretty decent priced& tasting food.) I could go for a suite next time also if people weren't trying to get in our room at random times in the day& night. Forgot to tell the staff about that. I definitely had to keep the dead bolt on the door to protect privacy. Creepy. Overall a decent stay, the decorative design inside the hotel is very pleasant and I love that the elevators are operated by key card to keep random people from wandering around.

Money saver

Instead of the $12-$15 cab to old San juan, take the 75¢ bus for day trips, just be back before 6pm!

| New Jersey Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 3 /5

First time as a tourist

Would recommend Tue, Nov 18, 2014
My first home as a tourist and the hotel was good be aware that the bus only accepts coins something the staff should've warned me about

Dining

everything around the hotel is a bit inflated

| New York L.G.B.T.

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 5 /5

Nice Hotel, Not the Best Location

Would recommend Wed, Sep 17, 2014
The hotel was clean and beautiful but if I return to San Juan I would definitely stay at a beach front property. The views from this hotel were industrial.

Money saver

Dont pay to go to the rainforest or the Bacardi Factory, rent a car and go they are absolutely free to enter!

| New York, NY Couples

3 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 2 /5
  • Value: 5 /5

Great location

Would recommend Sat, Sep 6, 2014
My girlfriend and I needed a break from our jobs on St. Croix. It was perfect! Close to Old San Juan and not far from shopping. It was just what we needed!

| Christiansted, VI Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Bday getaway

Would recommend Tue, Aug 12, 2014
The Sheraton Hotel was a great stay. Everyone there was so friendly and helpful. The concierge was helpful when it came to booking tours. The rooms were very clean and I loved the roof top pool and bar. I would definitely stay at this hotel again.

| Philadelphia, PA Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Fantastic Stay

Would recommend Mon, Aug 11, 2014
Staff were very polite and helpful. Facility was very clean and lots of activity going on

| Puerto Rico Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 4 /5