$165 Avg/night
Rate and special offer based on Check-in: May 12, 2014 Check-out: May 14, 2014

Sheraton Puerto Rico Hotel and Casino

4 stars
200 Convention Boulevard, San Juan, 00907
Hotel Overview
Reviewer score
3.8
out of 5
228 reviews
Excellent stay

Excellent hotel, clean rooms, friendly and helpful staff! See full review

  • Bsanchez
  • Feb 28, 2014
Fantastic couple getaway

Loved this hotel. It was close to everything the room was clean and comfortable. The staff was... See full review

  • Diana irene
  • Nov 13, 2013
San Juan hotel offers outdoor and indoor fun on San Juan Bay
The Sheraton Puerto Rico Hotel & Casino has easy access to the Puerto Rico Convention Center and Old San Juan. The lovely views of San Juan Bay and enormous outdoor deck, huge shopping gallery and casino offer value. Multiple pools, for kids and adults, stretch out across a 57,000-square-foot sun and pool deck with poolside cabanas. A sleek, high-ceilinged lobby with dramatic lighting and the island's largest casino add excitement.
Highlights
  • Panoramic views of San Juan Bay
  • Fourth-floor infinity pool
  • Puerto Rico's largest casino
  • 70,000 square feet of shopping on site
Rooms

Light floods into the 503 rooms through floor-to-ceiling windows at the Sheraton Puerto Rico Hotel & Casino. The cozy kings and doubles (plus 22 suites) are tastefully decorated in shades of cream and coral. Some rooms have balconies and views of pool, bay, island or city. All guest rooms have complimentary wired high-speed Internet access.

Dining

The on-site dining options at the Sheraton Puerto Rico Hotel & Casino include Choices, an alfresco eatery serving breakfast, lunch and dinner. The restaurant dishes up traditional favorites with a twist, such as lobster risotto. The District Bar extends from the lobby lounge onto an outdoor terrace and serves tapas and cocktails. The bar is open for lunch and dinner.

Entertainment

The smoke-free Casino Metro is Puerto Rico's largest casino with 16 gaming tables and 448 slots. The Center Bar at Sheraton Puerto Rico Hotel & Casino is known for its lively servers who may hop up on the bar to dance. There is live entertainment six nights a week.

Recreation

The therapeutic scent of essential oils draws visitors into the Zen Spa Retreat, a 7,000-square-foot den of relaxation with cozy daybeds. The complimentary fitness center at the Sheraton Puerto Rico Hotel & Casino is open 24 hours.

 

Transportation
  • Luis Muñoz Marín International Airport (8.55 mi/TK km)
Attractions
  • La Fortaleza (1 mi/1.6 km)
  • Condado beaches (1.8 mi/2.8 km)
  • Old San Juan Historical District (2 mi/ 3.2 km)
  • El Morro Fortress (2 mi/3.2 km)
  • Museo de Arte de Puerto Rico (2.3 mi/3.8 km)
  • Isla Verde (3 mi/4.8 km)
  • Plaza las Americas (5 mi/8 km)
Business
  • 24-hour business center
  • 35,000 square feet of meeting space
  • Full catering available
  • High-speed Internet access in all meeting areas, for a fee

Sheraton Puerto Rico Hotel and Casino Rooms

Traditional
City View, contemporary design and furnishings, featuring the Sheraton Sweet Sleeper Bed. High-speed Internet access, work desk, 40' flat panel television, hair dryer, coffee maker, iPod entertainment system.
Superior
Superior rooms offer Bay Views, contemporary design, the Sheraton Sweet Sleeper Bed, 40' flat panel TV, work desk, high-speed Internet access, in room safe, closet with built in dresser drawers, iron and ironing board, hair dryer, coffee maker, iPod entertainment station.
Deluxe
Bay View with balcony, contemporary design and furnishings, featuring the Sheraton Sweet Sleeper Bed. High-speed Internet access, work desk, 40' flat panel television, hair dryer, coffee maker, iPod entertainment system.
Executive Suite
One bedroom suite wit 675 sq ft parlor area, contemporary design and furnishings, featuring the Sheraton Sweet Sleeper Bed. High-speed Internet access, work desk, 40' flat panel television, hair dryer, coffee maker, iPod entertainment system.
Club
Sheraton Club floor, contemporary design and furnishings, featuring the Sheraton Sweet Sleeper Bed. High-speed Internet access, work desk, 40' flat panel television, hair dryer, coffee maker, iPod entertainment system. Access to Club Lounge on 12th floor featuring daily continental breakfast and evening cocktail hour.

Amenities

  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Pet friendly
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Casino
Spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
Tour desk
Meeting/Banquet facilities
Conference facilities
Gift shop
Internet
WiFi
Parking
Parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

18.4537 -66.0881
Area served
San Juan, Puerto Rico
Nearby airports
Luiz Munoz Marin International Airport (SJU) - Estimate driving time 15 minutes.
Area description
Located in the San Juan Convention Center District, minutes from both the Luis Munoz Marin International Airport and from historic Old San Juan.

Nearby points of interest

  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.4 mi
  • San Juan Gate: 0.7 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.9 mi
  • Bellas Artes: 1.2 mi
  • Museo de Arte de Puerto Rico: 1.5 mi
  • Port of San Juan: 1.6 mi
  • Castillo de San Cristobal: 1.7 mi
  • Castillo San Felipe del Morro: 1.8 mi
  • Fortaleza Street: 2 mi
  • Plaza de Armas: 2.1 mi
  • Parque de las Palomas: 2.1 mi
  • Paseo de la Princesa: 2.1 mi
  • Calle del Cristo: 2.2 mi
  • Museo del Nino: 2.2 mi
  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.4 mi
  • San Juan Gate: 0.7 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.9 mi
  • Bellas Artes: 1.2 mi
  • Museo de Arte de Puerto Rico: 1.5 mi
  • Port of San Juan: 1.6 mi
  • Castillo de San Cristobal: 1.7 mi
  • Castillo San Felipe del Morro: 1.8 mi
  • Fortaleza Street: 2 mi
  • Plaza de Armas: 2.1 mi
  • Parque de las Palomas: 2.1 mi
  • Paseo de la Princesa: 2.1 mi
  • Calle del Cristo: 2.2 mi
  • Museo del Nino: 2.2 mi
  • Bacardi Rum Factory: 2.2 mi
  • La Fortaleza - Palacio de Santa Catalina: 2.2 mi
  • El Viejo San Juan (Old San Juan): 2.2 mi
  • Ocean Park: 2.5 mi
  • San Juan Cathedral (Catedral de San Juan): 3.6 mi
  • Museo de Las Americas: 4.1 mi
  • Jardin Botanico: 4.2 mi
  • Isla Verde: 4.6 mi
  • Arecibo Observatory: 44.3 mi

Dining

Lobby Bar Lounge & Terrace
Bar Menu / hours of operation 11AM - 12AM / Lively Atmosphere / Casual Setting.
Pool Bar & Grille
Sandwiches / Vary / Poolside Atmosphere / Magnificent Bay View
Choices
Regional/International Cuisine / hours of operation 6:30AM - 11AM; 12PM - 4PM; 5PM - 11PM / All Day Dining.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (228)

Ratings and reviews for Sheraton Puerto Rico Hotel and Casino

Overall score

3.8 / 5
228 out of 228
Amenities:
3.9
Room cleanliness:
4.2
Hotel staff:
4.2
Room comfort:
4.4
Location:
3.3
Value:
3.7

78% would recommend to a friend.

Sort by:
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

5
FB01
San Juan, Puerto Rico
Jan 7, 2013

San Juan - great experience

I stayed at this hotel for 5 nights. The staff was friendly and very helpful with everything. I had an incident where a few of my towles (left by housecleaning) were dirty. The hotel apologized and gave me two free continental breakfasts for me and my gf. Other than that, it's a great place, convenient location, and safe.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

Go to Rio Grande and take the 25-30 minute hiking walk through "El Yunque", the national rainforest. There's a beautiful waterfall well worth the hike there and back. It's free.

Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

3
Orlando traveler Nov 2013
Orlando, FL
Nov 23, 2013

Room smelled

I opened the door and was immediately hit with the smell of body odor...like sweaty, smelly people. The room looked nice but smelled bad. Took a couple of days to go away. I asked for air freshener and never received it but then everything I asked for I had to ask for at least twice. I don't know if it was the front desk not passing on my requests to housekeeping or housekeeping not following through but it was annoying. The costs of the restaurants was so high I never ate in them and the gift shop was ridiculous! Also, be prepared for the $15.00 a day resort fee you will be charged and the $16.00 a day self parking charge for the garage. Don't be deceived by the pics the pool is only about 4 ft deep and MUCH smaller than it looks. A lot of the pics make the hotel look better than it is. And be prepared to go everywhere by bus or taxi ($18.00 min from the airport). You can take the bus to Old San Juan for .75 cents but have quarters and be ready to wait on the weekends as it only runs every 30 min. Make sure you ask the driver if it's going to Old San Juan. DO NOT eat at the Sizzler down the street! The food was overpriced, it was dirty (don't use the bathroom!!) and the food was just bad. For what I paid I should have stayed closer to Old San Juan in another hotel. It was pretty to look at but really had not much else for the price. Casino was ok but you can really loose your money quickly.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
1
Room comfort:
2
Location:
1
Value:
2
Dining tip: Short drive from hotel

Go eat in Old San Juan.

Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

2
Dissatisfied2013
San Juan, Puerto Rico
Nov 13, 2013

Great pool area!

The hotel is gorgeous, the location is not the best. It close to Condado and Old San Juan yet the hotel does not offer a shuttle bus like I was told when I called prior to booking my trip. We had to change rooms twice, our initial room the safe did not work, the carpet was filthy, and the wall was dirty as well. The woman at the front desk was not very accomadating and when we arrived back at 6pm after 3 hours of sitting by the pool area there was still issues with getting us a room! The pool area is gorgeous but the staff at the pool area isn't the best and the wait time just to order is horrible.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
2
Room comfort:
4
Location:
2
Value:
4
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

5
Diana irene
Silver spring, Maryland
Nov 13, 2013

Fantastic couple getaway

Loved this hotel. It was close to everything the room was clean and comfortable. The staff was friendly. The view from the pool and room was great. No beach as your backyard but close to the beach. Great restaurant close by and the workers were extremely friendly and helpful, then again everyone in Puerto Rico is.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

4
MonPSU
Philadelphia
Oct 29, 2013

adventure trip

-clean -friendly staff -isolated but lots of room at hotel/around hotel

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
3
Value:
4
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

4
Queen of Green
Business
Puerto Rico
Oct 28, 2013

Nice pool, good food

Nothing special but not the worst place ever. The view is decent, the room rates too high but they make up for it with food quality.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
2
Room comfort:
2
Location:
3
Value:
1
Trip purpose:

Business

Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

4
casiduque
Business
Miami, FL
Oct 17, 2013

Location

Great Location, but at the same time far from the "action" or attraactions of the city, even though you can get to Old San Juan for 0.75 US bus or 20-25 US One way Great staff. Good if ones meeting is at the hotel itself

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Nightlife tip: Long walk from hotel

Taxi at night

Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

5
jimmyb1209
san juan
Oct 3, 2013

great

we had the best time ever we are going back soon loved it

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

5
Bun jovi
Washington, DC
Oct 1, 2013

Good and safer location to stay

The location was really good and safe to stay in San Juan, and room is clean enough and the hotel is well-maintained from outside and inside. Not really to complain about, thank you very much:)

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

5
Semperwife
Chicago, IL
Oct 1, 2013

Awesome Hotel/Staff, Will Return Again! A+++

Hotel NOT mapped correctly on GPS. After driving around aimlessly for 15 mins, we decided to call hotel, which is where we learned of the error on GPS, and Mr. Elliot was kind enough to provide directions to Hotel, and stay on the phone with us until we made it safely! The hotel is absolutely BEAUTIFUL, inside and OUT! I love how its a small distance away from the Condado where night life never sleeps! You are a SHORT driving distance from Viejo San Juan. The pool is located on the 4th Floor, with a MASSIVE over fall pool! Its stunning! The hot tub, is plenty BIG, with more than ENOUGH lawn chairs along the entire site! They also have beautiful outdoor furniture in nice shaded area, for leisurely reading! They have a DJ that comes in later in the afternoon, and a cool bar and grill! The rooms are nicely updated and clean. I really enjoyed have a safe located in your room at no extra cost! Parking: Daily parking is provided right across from the hotel, ample, CLEAN and decent priced. $16.00. HOWEVER, there street parking avail, no meters FREE!!! You're rental will be plenty safe! I can't say enough great things about the staff, as they are all SUPER friendly and kind! The only negative I will say about the hotel is the restaurant inside, Choices. OMG AWFUL, save your pennies, not only is this place EXPENSIVE beyond, the food is BELOW AVERAGE! Breakfast for two was $50.00, $4.00 a cup of coffee no FREE REFILLS. Will def be staying at the Sheraton PR, whenever we visit again and then some!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

4
Oscar the lucky
Yauco
Sep 30, 2013

Great place

This hotel is great and is close to the convention center an 20 min to old san juan. Is had a entertaiment fot example ficus and the restautan texas the brasil.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
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