Sheraton Puerto Rico Hotel and Casino

4 stars
200 Convention Boulevard, San Juan, 00907
Hotel Overview
Reviewer score
3.8
out of 5
228 reviews
Excellent stay

Excellent hotel, clean rooms, friendly and helpful staff! See full review

  • Bsanchez
  • Feb 28, 2014
Fantastic couple getaway

Loved this hotel. It was close to everything the room was clean and comfortable. The staff was... See full review

  • Diana irene
  • Nov 13, 2013
San Juan hotel offers outdoor and indoor fun on San Juan Bay
The Sheraton Puerto Rico Hotel & Casino has easy access to the Puerto Rico Convention Center and Old San Juan. The lovely views of San Juan Bay and enormous outdoor deck, huge shopping gallery and casino offer value. Multiple pools, for kids and adults, stretch out across a 57,000-square-foot sun and pool deck with poolside cabanas. A sleek, high-ceilinged lobby with dramatic lighting and the island's largest casino add excitement.
Highlights
  • Panoramic views of San Juan Bay
  • Fourth-floor infinity pool
  • Puerto Rico's largest casino
  • 70,000 square feet of shopping on site
Rooms

Light floods into the 503 rooms through floor-to-ceiling windows at the Sheraton Puerto Rico Hotel & Casino. The cozy kings and doubles (plus 22 suites) are tastefully decorated in shades of cream and coral. Some rooms have balconies and views of pool, bay, island or city. All guest rooms have complimentary wired high-speed Internet access.

Dining

The on-site dining options at the Sheraton Puerto Rico Hotel & Casino include Choices, an alfresco eatery serving breakfast, lunch and dinner. The restaurant dishes up traditional favorites with a twist, such as lobster risotto. The District Bar extends from the lobby lounge onto an outdoor terrace and serves tapas and cocktails. The bar is open for lunch and dinner.

Entertainment

The smoke-free Casino Metro is Puerto Rico's largest casino with 16 gaming tables and 448 slots. The Center Bar at Sheraton Puerto Rico Hotel & Casino is known for its lively servers who may hop up on the bar to dance. There is live entertainment six nights a week.

Recreation

The therapeutic scent of essential oils draws visitors into the Zen Spa Retreat, a 7,000-square-foot den of relaxation with cozy daybeds. The complimentary fitness center at the Sheraton Puerto Rico Hotel & Casino is open 24 hours.

 

Transportation
  • Luis Muñoz Marín International Airport (8.55 mi/TK km)
Attractions
  • La Fortaleza (1 mi/1.6 km)
  • Condado beaches (1.8 mi/2.8 km)
  • Old San Juan Historical District (2 mi/ 3.2 km)
  • El Morro Fortress (2 mi/3.2 km)
  • Museo de Arte de Puerto Rico (2.3 mi/3.8 km)
  • Isla Verde (3 mi/4.8 km)
  • Plaza las Americas (5 mi/8 km)
Business
  • 24-hour business center
  • 35,000 square feet of meeting space
  • Full catering available
  • High-speed Internet access in all meeting areas, for a fee

Sheraton Puerto Rico Hotel and Casino Rooms

Traditional
City View, contemporary design and furnishings, featuring the Sheraton Sweet Sleeper Bed. High-speed Internet access, work desk, 40' flat panel television, hair dryer, coffee maker, iPod entertainment system.
Superior
Superior rooms offer Bay Views, contemporary design, the Sheraton Sweet Sleeper Bed, 40' flat panel TV, work desk, high-speed Internet access, in room safe, closet with built in dresser drawers, iron and ironing board, hair dryer, coffee maker, iPod entertainment station.
Deluxe
Bay View with balcony, contemporary design and furnishings, featuring the Sheraton Sweet Sleeper Bed. High-speed Internet access, work desk, 40' flat panel television, hair dryer, coffee maker, iPod entertainment system.
Executive Suite
One bedroom suite wit 675 sq ft parlor area, contemporary design and furnishings, featuring the Sheraton Sweet Sleeper Bed. High-speed Internet access, work desk, 40' flat panel television, hair dryer, coffee maker, iPod entertainment system.
Club
Sheraton Club floor, contemporary design and furnishings, featuring the Sheraton Sweet Sleeper Bed. High-speed Internet access, work desk, 40' flat panel television, hair dryer, coffee maker, iPod entertainment system. Access to Club Lounge on 12th floor featuring daily continental breakfast and evening cocktail hour.

Amenities

  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Pet friendly
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Casino
Spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
Tour desk
Meeting/Banquet facilities
Conference facilities
Gift shop
Internet
WiFi
Parking
Parking
Accessibility
Handicapped rooms/facilities

Hotel Map

18.4537 -66.0881
Area served
San Juan, Puerto Rico
Nearby airports
Luiz Munoz Marin International Airport (SJU) - Estimate driving time 15 minutes.
Area description
Located in the San Juan Convention Center District, minutes from both the Luis Munoz Marin International Airport and from historic Old San Juan.

Nearby points of interest

  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.4 mi
  • San Juan Gate: 0.7 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.9 mi
  • Bellas Artes: 1.2 mi
  • Museo de Arte de Puerto Rico: 1.5 mi
  • Port of San Juan: 1.6 mi
  • Castillo de San Cristobal: 1.7 mi
  • Castillo San Felipe del Morro: 1.8 mi
  • Fortaleza Street: 2 mi
  • Plaza de Armas: 2.1 mi
  • Parque de las Palomas: 2.1 mi
  • Paseo de la Princesa: 2.1 mi
  • Calle del Cristo: 2.2 mi
  • Museo del Nino: 2.2 mi
  • Fine Arts Cinema: 0.3 mi
  • Puerto Rico Convention Center: 0.4 mi
  • San Juan Gate: 0.7 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 0.9 mi
  • Bellas Artes: 1.2 mi
  • Museo de Arte de Puerto Rico: 1.5 mi
  • Port of San Juan: 1.6 mi
  • Castillo de San Cristobal: 1.7 mi
  • Castillo San Felipe del Morro: 1.8 mi
  • Fortaleza Street: 2 mi
  • Plaza de Armas: 2.1 mi
  • Parque de las Palomas: 2.1 mi
  • Paseo de la Princesa: 2.1 mi
  • Calle del Cristo: 2.2 mi
  • Museo del Nino: 2.2 mi
  • Bacardi Rum Factory: 2.2 mi
  • La Fortaleza - Palacio de Santa Catalina: 2.2 mi
  • El Viejo San Juan (Old San Juan): 2.2 mi
  • Ocean Park: 2.5 mi
  • San Juan Cathedral (Catedral de San Juan): 3.6 mi
  • Museo de Las Americas: 4.1 mi
  • Jardin Botanico: 4.2 mi
  • Isla Verde: 4.6 mi
  • Arecibo Observatory: 44.3 mi

Dining

Lobby Bar Lounge & Terrace
Bar Menu / hours of operation 11AM - 12AM / Lively Atmosphere / Casual Setting.
Pool Bar & Grille
Sandwiches / Vary / Poolside Atmosphere / Magnificent Bay View
Choices
Regional/International Cuisine / hours of operation 6:30AM - 11AM; 12PM - 4PM; 5PM - 11PM / All Day Dining.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (228)

Ratings and reviews for Sheraton Puerto Rico Hotel and Casino

Overall score

3.8 / 5
228 out of 228
Amenities:
3.9
Room cleanliness:
4.2
Hotel staff:
4.2
Room comfort:
4.4
Location:
3.3
Value:
3.7

78% would recommend to a friend.

Sort by:
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

5
g9rocks64
Harrison, Michigan
Apr 12, 2011

A great hotel

Okay, I must admit, the start wasn't so good. We arrived as the Cruise Ships were docked and checking in. I paid for early check in...never happened, and for a "smoking balcony overlooking the bay" on [...], but there was no such animal. Due to the long delay in our check in, we were finally moved to a balcony overlooking the bay, but had that not happened, we would not have enjoyed it. [...]This is a NO SMOKING Hotel.The staff were knowledgeable and courteous[...]. Hotel restaurant was PHENOMENAL! Albeit expensive. Plus, this location - Sheraton Puerto Rico - had NOTHING within walking distance, so we had to pay $2.50 for a soda bottle. Ended up taking a bus to Old San Juan, buying a tourist bag and packing it full of snacks. There's no fridge, so we iced the drinks. Still, if you are brave enough to drive in Puerto Rico, this is a GREAT hotel!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
2
Value:
5
Sightseeing tip: Long walk from hotel

No way to get to any stores or attractions, although a shuttle picks you up for your paid excursions. Bus stop close by, but they don't run very regularly!

Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

4
Anonymous
San Juan Pureto Rico
Apr 11, 2011

Fun Family Getaway!

Excellent. The staff was very friendly and helpful :0)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
3
Value:
4
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

5
Anonymous
Ponce, Puerto Rico
Apr 6, 2011

Great experience!!!!!

This was one of our best experience... The service was great, the hotel is beautiful, the food was incredible. Puerto Rico is the best place to stay!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

4
jusy me
bpt, ct
Apr 5, 2011

very nice hotel

The hotel was very lovely. Plenty to do. I would say that the food at the pool and restuarant could have been better. My overall stay was nice. I would visit again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
2
Value:
4
Money-saving tip: Not Applicable

much cheaper to take the bus to other locations like Old San Juan. Taxi's are a little expensive.

Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

1
Anonymous
New York City
Apr 3, 2011

Stay away

The hotel is in the middle of a construction zone. There is nothing around there except the convention center. The bar is in the lobby when you come in. There is an prop plane airport about a 1/2 mile away and the flights take off every 15 minutes. There is only one good restaurant. They are building two more. The pool is only 4 feet deep. Very little to do there.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
1
Value:
1
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

4
Luxury Lover on a budget
Minneapolis, MN
Apr 2, 2011

Getaway

This Sheraton is just like any other Sheraton that you would stay at. It was contemporary, nice and clean. The staff was helpful and I made excursion reservations through the hotel concierge. I had read the reviews prior to booking this hotel and I found most of the comments to be true. The vending machines giving the wrong beverage, expensive hotel food (to be expected) and location of the hotel was not the best. As far as getting around, I rented a car, but didn't use it too much. Driving in PR is challenging unless you're a very skillful and aggressive driver. The pool and the view was great and I also had a spa treatment. The spa is rather small, so don't expect anything elaborate.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
2
Value:
4
Dining tip: Short drive from hotel

Go to Old San Juan for dinning, shopping, or nightlife. Lots of stuff to do there.

Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

4
Barbclay2000
St Croix, Virgin Islands
Apr 1, 2011

Sheraton

The Sheraton has great atmosphere. The minute you enter the lobby there is cold water to drink. The hotel has a modern fresh vibe about it! The pool was definitely the kids favorite part of the Hotel. My favorite thing about the Sheraton was the gym! Never have I been to a hotel with a nicer gym then the one the sheraton has! WOW is all I can say! Everything was super easy to use and I love the ice cold towels in the fridge after my workout! I also would like to say how great the cleaning crew was....I love an orderly room that can be tough when you travel with three young children! THanks Sheraton for knocking our socks off! We loved the Hotel and hope to come back soon : )

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Sightseeing tip: Not Applicable

Went to the rainforest for the La Mina falls! THe kids loved that and going to old san juan to feed the pigeons was another huge highlight got some great pics!

Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

2
Anonymous
Michigan
Mar 29, 2011

The good, the bad, and the ugly

While the hotel was beautiful and view of San Juan was amazing I would not recommend this hotel to anyone. The prices are outrageous, 3x as much at a regular restaurant. What four star hotel has no shuttle service? There are no grocery stores, eateries or cafes located in a walks distance. To travel to Old San Juan, Condado, or Isla Verde requires either a expensive taxi or a bus ride with some very unfriendly and not heplful bus drivers. While renting a car would seem practical the driving is insane in San Juan more so than even in New York. The printed checkout time in the guest book in the room is 12 pm, however checkout is really at 11 am and if you checkout late you will be charged a fee. The pool area is gorgeous however during the week closes at 6 pm and there is no beach within walking distance.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
2
Value:
3
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

4
Anonymous
Silver Spring, MD
Mar 28, 2011

Fun Mini Vacation

Hotel was amazing, you could tell the hotel was just built recently. The staff was very welcoming and helpful. I would definitely come back to stay here.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of Sheraton Puerto Rico Hotel and Casino

Reviewer score

5
Anonymous
Miami ,FL
Mar 27, 2011

Great Hotel ...

The hotel staff was friendly , Valet parking great and affordable $22 all day in and out as many times, location is pretty good close to Old San Juan, hotel pool was great with jacuzzi and bar access, people do drive like maniacs don't respect lanes so if u want a piece of mind use taxi, local taxi's for tourist area close by charges $12 to go to Old San Juan. The casino was a plus. Overall experience was great. Check in was quick so was the check out process. Can't wait until next trip.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Don't do the buffet, it looks good but it's $23 per person ordering from menu is cheaper not that much variety at the buffet for that price

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