Sheraton Puerto Rico Hotel & Casino ★★★★

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$204
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Feb 29, 2016

Great Hotel

Would recommend Wed, May 30, 2012
I really enjoyed my stay at the Sheraton. It's in a pretty central location and the hotel is really nice. Big rooms and comfy bed. My only complaint is that I had a voucher for $75 food/beverage - but they didn't tell us until we were checking out!

Nightlife hint

Taxi drive to Old San Juan - great salsa music at Newyorikan cafe

| Fort Lauderdale, FL Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

San Juan vacation

Would not recommend Sat, May 26, 2012
I did not know about the $50 resort fee. It wasnt on any website. After a 5 and half hour flight, I checked in and went to my room only to find it dirty and not clean. I had to go back downstairs with 2 pieces of luggage to notify the front desk of this. Needless to say, they did upgrade the room to one with a balcony but I dont think I'll stay at this property again.

Money saver

Take the bus everywhere u can! Only .75 compared to $12-20 cab ride.

| Kalamazoo Mi Singles

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 2 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 2 /5

Great hotel!

Would recommend Mon, May 7, 2012
The pics on the site are accurate. Walking distance from the beach and local resturants. Great scenery just steps out of the hotel.Great night ambience at the hotel resturant. Live music outdoor seating. 10 mins taxi to old san juan. Staff was great , our maid gave us tons of places to see. WILL STAY HERE EVERYTIME WE COME TO PUERTO RICO!!

| chicago Couples

5 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

comfortable, luxurious and very accommodating staff

Would recommend Thu, May 3, 2012
Great staff! Could use more F&B facilities. Would return in the future!

Dining

Carli's Concierto

| St Kitts Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Nice Hotel

Would recommend Wed, Apr 11, 2012
My boyfriend and I decided to take a trip to Puerto Rico on a whim. After searching for hotels we found that this one fit our budget best. The hotel is NOT in walking distance to OLD San Juan. I didn't understand the difference until after i booked it. There is NOTHING in San Juan where this hotel is located BUT, we took the bus everyday into Old San Juan for 50 cents with NO PROBLEM. The bus stop is right on the corner from the hotel and was by far the best part of staying here. When I intially found out we would be 15 mins from Old San Juan, I calculated a $150 expense for taking a taxi back and forth everyday. Luckily, I kept that money in my pocket. I believe a lot of tourists stray from taking the public transportation, but if your from a large city, you'll find this inexpensive and right up your alley. The locals are ALL very helpful, (bus drivers, police officers, etc.) even w/out knowing any spanish we were always directed to the right place. It costs $15 to take a taxi into Old San Juan otherwise, so 50 cents was a big saver. The concierges were also helpful with letting us know exactly which bus to take and the buses came every 15 minutes. Our room was average. We got a balcony room with a view which wasn't worth the extra cost because there was a BIG tree blocking the ENTIRE view, and there were also mosquitos out, but we spent our entire days in Old San Juan and were only in the hotel to sleep. The food is extremely pricey. We DID NOT EAT HERE at all because of that. One of my favorites about this hotel is that there is a large fountain area/park outside the hotel where we took walks at night. I did have one peeve, one of the workers at the front desk knew absolutely nothing, and seemed bothered by us asking her questions. But she was only one of many helpful staff members at the hotel. My favorite part of San Juan overall were the people. Everyone was nice and helpful and you don't come by that often. Hope this review helps! :)

Shopping hint

When shopping in Old San Juan, walk a little further into the city. The shops closer to the piers (the cruise ship docks) items are more expensive.

| Guthrie, Oklahoma Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 1 /5
  • Value: 4 /5

GOOD HOTEL

Would recommend Mon, Mar 26, 2012
This was a surprise for me, since I lived in P.Rico for more than 25 years, and I can't imagine this hotel in the area where is located. Really beautiful, the personnel excellent as well as the room. I highly reccomended.

| Miami, FL, USA Family

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Good for business

Would recommend Sat, Mar 24, 2012
Check In was fast, but house keeping failed to provide the daily water bottles. Hotel does not offer buffett during the week.

Entertainment hint

Casino

| Miami Business

3 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

Won't go back

Would not recommend Mon, Mar 19, 2012
We stayed in this hotel for an entire week, so we had a fair amount of time to experience this hotel. CONS: Bar and restaurant are overpriced. Housekeeping didn't put clean sheets on the bed, but simply made the bed using the dirty sheets. Also, housekeeping didn't vacuum (or didn't do very good at it). Room service took about 7 hours to return our change from purchasing a pizza that took an entire hour to show up. Neighbors room-service food would sit in hallway for a whole day before staff picked it up. When there were no towels by the pool, we asked the front desk to send some out. 1/2 hour later there were still no towels, so we went into some back-room and found them ourselves. Water in warm pool seemed dirty. PROS: Lobby, bar, and casino are clean and classy. The food at the "Texas de Brazil" was interesting and good. Pizza delivery was good. Nearby mexican restaurant/bar was good.

Money saver

We parked our rental car on the street for free. Had no issues with vandalism or anything. *Park real close to the curb and away from street corners.

| USA Couples

2 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 1 /5
  • Hotel staff: 2 /5
  • Comfort: 4 /5
  • Location: 2 /5
  • Value: 1 /5

Pretty good hotel

Would recommend Fri, Mar 16, 2012
The pool closes very early (at 8pm), which was a bit surprising. You need to rent a car if you want to go anywhere. But if you have a car, the location isn't a big deal.

| Boston, MA, USA Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 3 /5

Expensive for service provided

Would not recommend Mon, Feb 20, 2012
Paid 200+ per night at this hotel,prepaid with Orb its and then they charged me 15 bucks a room on 3 rooms just to check out,this hotel is a total cash grab

| Kingsville,Ontario Couples

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 1 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 1 /5