Sheraton Puerto Rico Hotel & Casino ★★★★

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$204
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Feb 29, 2016

Stay Away!!!

Would not recommend Sat, Aug 4, 2012
I work in the Hotel industry in Las Vegas, and if this place were to provide the service that they did here ,they would be shut down the next day,The staff is totally inexperienced and understaffed,whats a shame is that this is a Starwood Resort and it does not live up to those standards AT ALL!!!! I checked in at 430pm and my room wasnt ready until 730pm,However the place is really nice and luxurious but the staff is an absolute mess...upon check out they charged me over $200 for things they couldnt explain to where i didnt even charge anything to my room.I checked out on 7/30/2012 and still they havent fixed those unexplained charges. Starwood resorts should drop this place from there chain,its giving them a bad name.

Money saver

If you like getting ripped off, you can stay here!

| Las Vegas , NV Couples

1 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 1 /5
  • Comfort: 5 /5
  • Location: 1 /5
  • Value: 1 /5

Beware, there are two Sheratons in San Juan

Would not recommend Mon, Jul 30, 2012
When I booked this hotel online, I was under the impression that I was booking the Sheraton that is located in Old San Juan, right across the cruise ship terminal. When I got there I was told that I was in a different hotel. So we started with the left foot. Not the hotel's fault I agree. We had booked a room with views to the bay. When we arrived we were told that there was a big party and that we might prefer a room on the other side, away from the noise. We took that room and at the end it was the same, our room neighbors had a party with loud music and shouting on the hallways until about 3:00-4:00am. We called the hotel's desk a couple of times, they did come to tell these people to keep it down but they continued with their party. We did not sleep at all. I would not recommend this hotel at all. It is noisy and isolated, you can't walk anywhere, you need a taxi all the time. Stay at the other Sheraton, it has a great location.

| Stamford, CT Family

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 1 /5
  • Value: 2 /5

Enjoyed a comfortable evening!

Would recommend Mon, Jul 30, 2012
Everything you would want in a room for the evening, really comfortable bed, a cotton robe, a clean and modern bathroom, gorgeous decor with a beautiful view and large windows, pleasant employees, decent restaurants within walking distance and in the hotel (a casino to play in). Only downer was pricy parking.

Attractions

Visit Old San Juan for the day-the fort is cool and the town is fun!

| Asheville, NC Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Family get away

Would not recommend Sat, Jul 28, 2012
Hotel was clean and staff was excellent. The staff at the restaurant called choices was excellent. I have been charge on my credit card on a daily basis for some room fees and was told that those extra fees will be gone except the $120.00 plus car parking but I still see the extra $$$$ taken out of my account. I will not visit that hotel again. I paid for hotel rooms plus they charge an additional $120.00 plus an additional $136.00 that they say they would removed. Very dissatisfied with these extra fees. I was told that I have to talk to the financial agent and if course she was not available on weekends. I'm calling on monadt to see if this can be straighten out.

Dining

Choices

| St Croix, Virgin Islands Family

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 2 /5
  • Value: 3 /5

Two-person fantasy vacation

Would recommend Fri, Jul 27, 2012
Comfortable hotel. It was nice and clean, and the bed was extremely comfortable. It was so nice to have a pool on the same floor we were staying on.

| New York City Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 4 /5

wonderful couples retreat

Would recommend Fri, Jul 20, 2012
The hotel is not in the best location for convenience to Old San Juan or other less expensive restaurants. Also you either have to pay to park or park along the street. We parked our rental car within site of our room and had no problems. The room was comfortable and clean. The pool area was relaxing and wonderful but closed a little too early for the climate. We enjoyed the casino. There is only a coffee pot in the rooms, no microwave or refrigerator. Room service, exercise areas and office area are available.

Money saver

There are 2 restaurants nearby. Also there is a bus stop 2 blocks away to go to Condado and Old San Juan for $.50 as opposed to $12 by cab.

| Waynesboro VA Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

July 14 &15

Would not recommend Mon, Jul 16, 2012
Long line to check in and check out. We had to wait 2 hours at check in because our room was not ready, after we got to the room there were no towels in the bathroom. We ordered room service and we only got half of our order. The next morning I went to the concierge desk and that lady didn't even look at me and she was kind of rood. The hallway on our floor was dirty, food on the floor, a couple of room service trays and trash bags were left on the floor for hours. The pool is very nice, and the view from the room was beautiful. For the price it should be cleaner and have better service

| Puerto Rico Family

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 2 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 3 /5

Great experience!

Would recommend Tue, Jul 10, 2012
Everithing is within this hotel ,great restaurants, nice pool area, beautiful casino, close to Old San Juan & Condado.

Dining

Go to Oceano for that afternoon drink facing the ocean!

| North Miami Beach Business

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Family Vacation

Would recommend Mon, Jul 9, 2012
The hotel is beautiful and our stay was very pleasant. Our only complaint is that our room should have been cleaned better. There were a few small pieces of what looked like doritos chips on the desk and window sill. The white comforter on the beds had several stains (looked like old blood). The entire room including the bathroom needed dusting and sweeping / vacuuming. For the amount we paid, these things should have been taken care of properly. Aside from that, all of the staff was very helpful.

| Fort Laudedale, Florida Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 2 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

New but far from main city

Would not recommend Fri, Jun 8, 2012
the hotel staff and resraunts were great the hotel was super new and had lots of features the only disavantage is it is not to near to the tourism other than that perfect

| Denver Co Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5