$152 Avg/night
Rate and special offer based on Check-in: Jan 6, 2015 Check-out: Jan 8, 2015

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, 100 Brumbaugh Street, San Juan, PR 00901
Hotel Overview
Reviewer score
3.8
out of 5
449 reviews
Well situated

Has two nights here after a cruise before flying to Orlando. Check in was painless, room was... See full review

  • Promoxis
  • Dec 9, 2014
Old San Juan Hotel Stay

Had a great stay at the Sheraton Old San Juan. The location is great and although I only stayed... See full review

  • Kazam46
  • Sep 30, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Sheraton Old San Juan Hotel & Casino Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
General
Air conditioned
Activities
Pool
Exercise gym
Casino
Dining
Restaurant
Coffee maker in room
Room service
Services
Business center
Guest laundromat
Childcare Service
Internet
High-speed internet
Parking
Parking
Accessibility
Grab bars in bathroom
Room
Television with cable
Safe
Hairdryer in room
Cribs available
Iron

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (449)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.9 / 5
5.01.0
17 out of 449
Amenities:
4
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.3
Location:
4.7
Value:
4.1

88% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Suka2
Business
New York, NY
Nov 18, 2014

Great location but a little shoddy

The staff were very friendly but the room as a whole needed some work. Chairs were soiled and needed to be replaced. I was there for four nights and did not dare to sit on any of the chairs.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Elenitachicanita
Business
El Paso, Texas
Jun 17, 2013

Not so friendly as expected

The hotel has good amenities: gym, small pool on the roof, hot tub, restaurants inside the hotel. Would have liked a small continental breakfast for the price. You do get coffee and tea for your room. The hotel is not fancy but the location is awesome. So much to do near by. There were two things that bothered me. First, the welcoming staff at the front desk was quite rude. They were short and direct in their welcoming, not friendly at all and lacked that special touch with the guest. I do have to say, the organizers for the conference I was attending were the complete opposite, nice as can be. Second problem was that I was charged a valet parking charge of $21 when I came in on a taxi, and it was taken care of only after I disputed the charge. Once I arrived home I also had a $50 charge on my credit card. When I called the front desk, I was told that it´s a common practice for everyone. This gets cleared two to three days after you check out. These charges would have not been a problem if the staff had informed me upon arrival. It would have made a great difference if they had at least smiled once in a while. A smile and a kind word takes you a long way.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Trolley is free -use it to get to the different attractions Punto de Vista - 2 for 1 Mojitos .50 cents to use ferry Take the ferry to Cataño and go for dinner at Don Tello for vegetable mofongo and pana tostones with guava sauce Take the ferry across to Cataño and visit the Bacardi Rum Factory Foccacia - affordable and delicious pizza Marta, The empanada lady in Calle San Franciso - delicious Mayorca bakery in Calle San Francisco- best guava pastelito Visit the Mercado Agrícola Natural for affordable local fruit and delicious food

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
SecurityAgent
Business
Juana Diaz PR
Sep 24, 2012

Great offer.. Great Location

It was a perfect getaway!! Great location.. Recommended for travel, bussines and pleasure.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Pedro42K
Business
Pasadena, CA
Aug 30, 2012

A few days in San Juan

It does not have the amenities of a resort, but the location is second to none. You can walk to tens of restaurants in Old San Juan. Neat rooms and a terrific fitness center-poll on the top floor are a 10.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Inmersionista
Business
Indiana
Jul 17, 2012

Shertaon - Old San Juan

Very comfortable. Nice workout facility and pool. Very good breakfast. Pleasant staff. The location was a little noisy with, being right by the docks, but I had not trouble sleeping and it was nice to be in the mix of so much tourist-centered activity.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Check out the small plaza just soutwest of the San Cristobal Castle. It's got a few hole-in-the-wall places where you can get safe, delicious, authentic Puerto-Rican carry-out, like empanadas de carne and jugo de pacha (maracuyá).

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
SenecaFlyer
Business
South Florida
Jun 12, 2012

Great location but noisy on the lower floors

Difficult to beat the location for visits to Old San Juan. I was in on a combined business/pleasure trip and found travel to business districts easy and convenient; most of the times travelling against traffic. Only complaint: Hotel's function rooms are popular and noise traveled to my fourth floor room; listened to music until 4:00 AM!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
LizR515
Business
San Juan Capistrano, CA, USA
Mar 19, 2012

Great Location

I stayed at this hotel when I came to PR for a conference that was being held at the Caribe Hilton. I loved the location, it was easy to walk to all the Old San Juan sights, and easy (though quite expensive) to take cabs to other parts of the city. The room itself was totally average, not anything special but it was great for what I needed. Basically, this is not a hotel that you want to spend a ton of time in, but if your goal is to get out and see the sights, it's a good home base. It's close to a lot of great restaurants as well. The pool and spa on the roof were nice and well-maintained, and I was REALLY impressed with the workout facility, it was great!! Overall, I had a great experience!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Punto de Vista restaurant, just a block or so away from the hotel, is AH-MAZING! It looks like a dive bar, but the food is excellent, they have 2 for 1 delicious mojitos every day, and the owner is full of great travel advice!

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
CameronCrazy
Business
Durham, NC
Aug 1, 2011

Great Service. Easy access to OSJ

Mix of business and personal. Easy check in/out. Always representatives present to get a cab or recommend restaurants or give walking directions. Fitness center getting renovations now. Wish it was open.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Enjoyed Condado Beach area. Expect $16-20 for cab each way.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Mr. Nelson
Business
Chicago, IL
Apr 18, 2011

Great location and services

Unbeatable location and wonderful services for the price. A perfect San Juan gateaway to be closer to Old San Juan wonderful dinning and nightlife experiences.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
JPF
Business
Westminster MD
Mar 7, 2011

Old San Juan PR Jewel!

The Hotel was home during for business for three days. I found the hotel to be clean, modern and well decorated. The staff was welcoming and accomadating and it was a great location.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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