$95 Avg/night
Rate and special offer based on Check-in: Oct 1, 2014 Check-out: Oct 2, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
443 reviews
Great experience overall

No issues. Bed and pillows extremely comfortable! Roof top pool is small and cold. Casino is very... See full review

  • Rob the Tampa Man
  • Aug 26, 2014
vacation

Held luggage for us. Good location. Good restaurants. See full review

  • jwmueller
  • Aug 25, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

Recommendations for you

Customers who viewed Sheraton Old San Juan Hotel & Casino also booked these hotels.

Reviewer score 3.5 out of 5
Reviewer score 3.9 out of 5
Reviewer score 3.8 out of 5

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (443)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
443 out of 443
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

86% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
Vicky PR
San Juan Puerto Rico
Jun 17, 2013

Good location.....bed bug :(

Good location Bed bug :( Value $$$ Staff good very nice

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
5
Room comfort:
1
Location:
5
Value:
2
Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Elenitachicanita
Business
El Paso, Texas
Jun 17, 2013

Not so friendly as expected

The hotel has good amenities: gym, small pool on the roof, hot tub, restaurants inside the hotel. Would have liked a small continental breakfast for the price. You do get coffee and tea for your room. The hotel is not fancy but the location is awesome. So much to do near by. There were two things that bothered me. First, the welcoming staff at the front desk was quite rude. They were short and direct in their welcoming, not friendly at all and lacked that special touch with the guest. I do have to say, the organizers for the conference I was attending were the complete opposite, nice as can be. Second problem was that I was charged a valet parking charge of $21 when I came in on a taxi, and it was taken care of only after I disputed the charge. Once I arrived home I also had a $50 charge on my credit card. When I called the front desk, I was told that it´s a common practice for everyone. This gets cleared two to three days after you check out. These charges would have not been a problem if the staff had informed me upon arrival. It would have made a great difference if they had at least smiled once in a while. A smile and a kind word takes you a long way.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Trolley is free -use it to get to the different attractions Punto de Vista - 2 for 1 Mojitos .50 cents to use ferry Take the ferry to Cataño and go for dinner at Don Tello for vegetable mofongo and pana tostones with guava sauce Take the ferry across to Cataño and visit the Bacardi Rum Factory Foccacia - affordable and delicious pizza Marta, The empanada lady in Calle San Franciso - delicious Mayorca bakery in Calle San Francisco- best guava pastelito Visit the Mercado Agrícola Natural for affordable local fruit and delicious food

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Swissie77
Switzerland
Jun 11, 2013

good location, but not Sheraton like

positive: good location, nice staff. negative: room temperature too cold, swimming pool not good enough for a Sheraton, too small for the amount of people, no shower. TV was very slow.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
3
Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
traveltruth
Tampa, FL
Jun 7, 2013

Great location

Old hotel....but well-kept and great location. Pleasant little smoke free casino....

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Alberto.. the tourist
Phoenix, AZ
May 29, 2013

Great Location! Very clean and confortable!

The hotel is located right next to the Old San Juan... you just walk behind the hotel and you're right on the heart of Old San Juan and super close to El Morro, and lots of other restaurants and eateries. Staff was very friendly. Rooms very confortable and clean. I highly recommned this hotel if you're visiting Old San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Short walk from hotel

no need to take any cabs.. you can walk everywhere within the Old San Juan... which is very safe by the way.

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Larry from Orange
Orange, Ca
May 11, 2013

Dosen't Get Any Better

Great room, fantastic location, excellent breakfast all add up to "It dosen't get any better." So glad we picked this location. We are not beach people or big on the night club scene. This hotel was literally in walking distance to all that Old San Juan has to offer. Not to mention the free trolly that goes to all the major sites. Some of the best food I have ever eaten in the local restaurants! Could you believe we had fantastic shish ka bob at an Turkish restaurant near the hotel. Puerto Rican food was the best. Am now a great fan of Mofondo! Hope I can fine it here in California! LH

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Manolin! Try the Mofondo! Fantastic.

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Lucky V
Kansas
Apr 30, 2013

Great honeymoon location

Location, staff, food, and total experience was awesome. Would defenatly recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
cornie
jax, florida
Apr 24, 2013

great value

the breakfast was great, the location super, lots to do and friendly staff, no need to take your computer, and of course, the casino, we will be back

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

behind the hotel

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Robelto
West Palm Beach, Florida
Apr 19, 2013

Good for couples that like old town ambiance

Good location. Attentive and freindly service service

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
4
Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Underhill
Peoria, Illinois
Apr 12, 2013

Nice location

Had a nice time, located in a beautiful place. But bit expensive.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top

Change search