$152 Avg/night
Rate and special offer based on Check-in: Jan 6, 2015 Check-out: Jan 8, 2015

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, 100 Brumbaugh Street, San Juan, PR 00901
Hotel Overview
Reviewer score
3.8
out of 5
449 reviews
Well situated

Has two nights here after a cruise before flying to Orlando. Check in was painless, room was... See full review

  • Promoxis
  • Dec 9, 2014
Old San Juan Hotel Stay

Had a great stay at the Sheraton Old San Juan. The location is great and although I only stayed... See full review

  • Kazam46
  • Sep 30, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Sheraton Old San Juan Hotel & Casino Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
General
Air conditioned
Activities
Pool
Exercise gym
Casino
Dining
Restaurant
Coffee maker in room
Room service
Services
Business center
Guest laundromat
Childcare Service
Internet
High-speed internet
Parking
Parking
Accessibility
Grab bars in bathroom
Room
Television with cable
Safe
Hairdryer in room
Cribs available
Iron

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (449)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
449 out of 449
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

86% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
kikomo
Business
chicago
May 27, 2014

OK

I was supposed to get two double beds ( stayed with4 people) however we only had a queen bed so we had to get the sofabed to be made and needed to ask for extra bed to come. I was a bit disappointed because I've got room that was different from what I reserved

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
Indy Boys
Business
Indianapolis , Indiana
May 4, 2014

Fun in the sun dud of room

Hotel room was small, food service quality was a average at best, bed was squeaky and saggy, room being serviced was forgotten one day till we called at 330 pm , linens were dirty and stained , pool was tiny small

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

San Francisco street

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
MR.LUNA
Business
LOWELL,MA
Apr 29, 2014

GOOD CASINO

GREAT LOCATION GOOD STAFF AND GOOD FOOD CASINO WAS A LITTLE SMALL BUT GOOD ENOUGH TO PLAY

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
rw1230
Business
new york, ny
Apr 23, 2014

it was cool

right across from the port for cruise ships, not noisey, nice hotel, restaurants on both sides and a casino, trash was in my trashcan upon checking in, but everything else was fine, i would stay there again, beach was a cab ride away, totally worth the 15min cab ride

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

dont eat tha either spot beside hotel, walk behind the hotel, tons of restaurants and touristy spots

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Murie's Sunshine
Business
Baltimore, MD
Apr 20, 2014

Spring Break

Puerto Rico is a beautiful. My grandson & I really enjoyed San Juan. The hotel stay was okay. We didn't have much interaction with the staff, however. Although it was a bit too small for my liking, my 6 year old grandson really enjoyed the pool on the roof. With the exception of the small window that didn't open and desperately needed cleaning, the accomodations were fine. The hotel's location was optimal, which is always a plus for me.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Take advantage of the free trolley rides. A great way to get around and see the various sites.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
lisabe
Business
boston
Apr 17, 2014

The overall trip was amazing.

The valet staff was great the front desk staff could be more friendly,but overall it was a great trip.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Racie's

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Jamie Beth
Business
Michigan
Apr 15, 2014

1st Time in PR

The hotel is within walking or trolley distance to everything in Old San Juan. The room was very clean and was cleaned everyday! The pool and pool area was small. the hotel casino offered FREE drinks while gambling. Alot of police presence in Old San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Pizza Rustica has amazing pizza! Many to chose from!

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
just some lady
Business
Mpls, MN
Apr 14, 2014

Old San Juan

If you like to be around tourists then this is where you want to be. You're in walking distances of the beautiful historic area however. Rooms were clean and staff was nice. Good place to stay if you're trying to save some money!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Lili718
Business
NYC
Apr 14, 2014

Hotel Stay

I love staying staying at this hotel it is near many restaurants & attractions. The room was clean and the bed was quite comfortable. Will definately stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

outlets and stores

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Jon Cohen
Business
NYC
Apr 8, 2014

Great hotel in the middle of everything

The hotel was great, staff very friendly and informative. They greeted all the time with a smile. The staff was also very quick to bring up towels etc to the room. This hotel is located right where the cruise ships dock. However there are so many things to do in the area within walking distance, great restaurants, both forts etc. The rainforest is about 90min away, if you are renting a car do not valet park on the street or the parking lot right next door which is $4 from 6pm to 6am as opposed to $20 a day valet. The casino isn't the biggest and is only open till 2am on the weekdays and 4am on weekends. My biggest complaint is the pool it is not very big and at the most 3 or 4 people comfortably. However there is enough space to get sun and it is on a roof so you get an amazing view. This hotel really has a lot of value to it and I would recommend staying here.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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