$101 Avg/night
Rate and special offer based on Check-in: Oct 1, 2014 Check-out: Oct 2, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
443 reviews
Great experience overall

No issues. Bed and pillows extremely comfortable! Roof top pool is small and cold. Casino is very... See full review

  • Rob the Tampa Man
  • Aug 26, 2014
vacation

Held luggage for us. Good location. Good restaurants. See full review

  • jwmueller
  • Aug 25, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

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Reviewer score 3.9 out of 5
Reviewer score 3.8 out of 5

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (443)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.9 / 5
5.01.0
30 out of 443
Amenities:
3.8
Room cleanliness:
4.1
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.8
Value:
4

87% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
SFCA
San Francisco, CA, USA
Apr 7, 2012

Not your typical Sheraton

Great location, but there are much better hotels than this one. The computers in their "business center" are slower than dial-up. The in-room safe and remote control for the TV did not work. The chair in the room had left over food from the previous guest. Plus you get charged some ridiculous "service fee" every night that is not included with your room rate.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
3
Room comfort:
2
Location:
5
Value:
2
Dining tip: Short walk from hotel

Check out "Raices" Restaurant. Good food and great service.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
Anonymous
Née York
May 23, 2011

Vacation

Don't like being pat frisk,for the past seven days it rain, the gym equipment wasn't working properly,there was no parking space for the hotel customer

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
2
Room comfort:
5
Location:
5
Value:
5
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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
framax
Orlando
Jul 17, 2011

Good service but under remodeling

Good location, not the best casino in town. Good customer service. Room facing the parking lot not so great. If I'll go back I might want to stay in Isla Verde or Condado area.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
3
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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Saint Paul, MN
Aug 27, 2009

OK hotel

Great location, close to restaurants and nightlife. Friendly staff. You have to pay for parking which it could be quite expensive. I wish I could have switched rooms since mine was not optimal.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
3
Dining tip: Short walk from hotel

Good places to eat.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Oxon Hill, Maryland
Sep 22, 2009

GREAT LOCATION.

If you don't plan on spending that much time in your room (great location), but I was disappointed about the cleanliness of the room (especially the bed linen, of which I did leave the little card on the bed - TOTALLY DISREGARDED). Also, if you have a bad back, the beds are "TOO HARD". The La Lei Lo festival was nice (on every Friday) and a LA RUMBA boat pulled up afterwards. The shopping and restaurants are all in close proximity (but bring comfortable shoes to walk in) the less experience restaurants close up early (around 7pm) and the street vendors (recommend trying the cod fish fritters - "Excellent")are around until 10pm (but only on Friday nights).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
5
Value:
3
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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
California
Sep 22, 2009

Great

Great location and friendly staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
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Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
crest hill, IL
Jul 31, 2009

Good hotel

It was good

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Shopping tip: Short walk from hotel

Great area for shoping and night life.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
VA
Jul 27, 2011

Nothing special

Nothing special, small pool, gym was closed, no casual area to relax.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
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Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Mr. El
Minneapolis, MN, USA
Nov 27, 2011

Poor customer service

The restaurant in the hotel had the worst customer service. Wait staff poor. You had to go get them in order to get service. Had an incident with being charged for service that I did not order. These charges were put on my hotel bill. The front desk disputed my claim that the charges were not mine. I had to prove to them that the signature on the receipt . Even then the staff did not apologize for the inconvenience. I would not recommend this hotel to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
3
Sightseeing tip: Short walk from hotel

n/a

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
ritersbloc1979
Alexandria, VA, USA
Nov 28, 2011

Time for a makeover

Loved the location of this hotel in Old San Juan and the staff was really nice and helpful, but it's time to update the rooms. I had a non-smoking, king size bed, which was what I asked for and received. The bed was fantastic, but the room was on the smallish side. The bathroom also needs a serious update. The hair dryer was just kind of sitting out on the counter. The light was a bit dim and harsh for putting on make-up (or for guys shaving).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
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