$169 Avg/night
Rate and special offer based on Check-in: Apr 20, 2014 Check-out: Apr 22, 2014

Sheraton Old San Juan Hotel & Casino

3 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
413 reviews
Wonderful Stay

Pleasantly surprised. Great rate and wonderful service. Very clean, nice room, comfortable beds,... See full review

  • MirkaZuzka
  • Apr 8, 2014
Excellent

We had a great time and the staff was awesome especially the concierge service. See full review

  • Roseandscott
  • Apr 5, 2014
Old San Juan hotel offers Spanish-colonial elegance
The blue cobblestone streets of Old San Juan weave around the Sheraton Old San Juan Hotel & Casino. The hotel offers convenient access to all the major hot spots, including restaurants, shopping, museums and historic fortresses. The hotel's Spanish-colonial character is evident in its grand lobby with high-arched doorways, a sweeping staircase and a stunning crystal chandelier. The hotel's enclosed courtyard and refined rooms further the look. The waterfront Sheraton Old San Juan Hotel & Casino has spectacular views of San Juan Bay.
Highlights
  • Short walk to tourist hot spots
  • Rooftop pool with panoramic views of San Juan Bay
  • Cruise ship piers steps away
  • On-site casino
Rooms

Plantation shutters and bamboo and wicker furniture with palm-tree upholstery make each of the hotel's 240 rooms a pleasant way to end a day of sightseeing in Old San Juan. The comfort at Sheraton Old San Juan Hotel & Casino continues with pillow-top mattresses, down pillows and richly-colored duvets. Each room has either a city or bay views and high-speed Internet access.

Features

Valet parking is available for $21/day.

Dining

The on-site Tuscan-style chophouse, Palio, serves diverse dishes including homemade lasagna and Angus beef filet mignon, with panoramic views of San Juan Bay. Build your own burger at the casual, waterfront Chicago Burger Company.

Entertainment

The 7,000 square-foot casino at Sheraton Old San Juan Hotel & Casino excites with table games including roulette and Caribbean stud poker, and more than 350 state-of-the-art slot machines.

Recreation

The rooftop pool and Jacuzzi at Sheraton Old San Juan Hotel & Casino have views of San Juan Bay. Right next door is the free health club, which shares the panorama.

Transportation
  • Luis Muñoz Marín International Airport (12.8 mi/21 km)
Attractions

 

  • Old San Juan Historical District (0.2 mi/0.3 km)
  • Cruise ship docks (0.2 mi/0.3 km)
  • El Morro Fortress (0.4 mi/0.6 km)
  • Puerto Rico Convention Center (1.7 mi/2.8 km)
  • Condado Lagoon (2 mi/3.2 km)
  • Plaza Las Americas (3.7 mi/6 km)
Business
  • Executive business center with printing, copying, faxing
  • 9,100 square feet of meeting space
  • Nine audiovisual -ready meeting rooms
  • Full catering available
  • Wireless and high-speed Internet access in all meeting areas

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

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Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (413)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.9 / 5
16 out of 413
Amenities:
4.1
Room cleanliness:
4.4
Hotel staff:
4.1
Room comfort:
4.4
Location:
4.8
Value:
4.2

94% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
Anonymous
Business
Florida
Dec 3, 2010

Puerto Rico

horrible, 2 days i came back from my meeting and the room was still no done.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

senor frogs

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
Anonymous
Business
ny
Jan 16, 2010

sju

Close by to the cruise ships

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
Elenitachicanita
Business
El Paso, Texas
Jun 17, 2013

Not so friendly as expected

The hotel has good amenities: gym, small pool on the roof, hot tub, restaurants inside the hotel. Would have liked a small continental breakfast for the price. You do get coffee and tea for your room. The hotel is not fancy but the location is awesome. So much to do near by. There were two things that bothered me. First, the welcoming staff at the front desk was quite rude. They were short and direct in their welcoming, not friendly at all and lacked that special touch with the guest. I do have to say, the organizers for the conference I was attending were the complete opposite, nice as can be. Second problem was that I was charged a valet parking charge of $21 when I came in on a taxi, and it was taken care of only after I disputed the charge. Once I arrived home I also had a $50 charge on my credit card. When I called the front desk, I was told that it´s a common practice for everyone. This gets cleared two to three days after you check out. These charges would have not been a problem if the staff had informed me upon arrival. It would have made a great difference if they had at least smiled once in a while. A smile and a kind word takes you a long way.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Trolley is free -use it to get to the different attractions Punto de Vista - 2 for 1 Mojitos .50 cents to use ferry Take the ferry to Cataño and go for dinner at Don Tello for vegetable mofongo and pana tostones with guava sauce Take the ferry across to Cataño and visit the Bacardi Rum Factory Foccacia - affordable and delicious pizza Marta, The empanada lady in Calle San Franciso - delicious Mayorca bakery in Calle San Francisco- best guava pastelito Visit the Mercado Agrícola Natural for affordable local fruit and delicious food

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
Stick
Business
Bronx, New York
Apr 12, 2010

Good hotel amenities & fun Casino

From my arrival to departure, the hotel staff was most friendly, attentive to details and accomodating.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Chicago Burger next door to the hotel & Casino is a great place to dine especially in the early afternoon when they are running specials for individuals and families.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
TTI
Business
FLORIDA
Nov 13, 2010

SHERATON, OLD SAN JUAN PUERTO RICO

GREAT HOTEL WITH CLEAN ROOMS, SIGHT SEEING, SHOPPING AND RESTURANTS ALL WITH IN WALKING DISTANCE. PARKING COST HIGH

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
SenecaFlyer
Business
South Florida
Jun 12, 2012

Great location but noisy on the lower floors

Difficult to beat the location for visits to Old San Juan. I was in on a combined business/pleasure trip and found travel to business districts easy and convenient; most of the times travelling against traffic. Only complaint: Hotel's function rooms are popular and noise traveled to my fourth floor room; listened to music until 4:00 AM!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
Mr. Nelson
Business
Chicago, IL
Apr 18, 2011

Great location and services

Unbeatable location and wonderful services for the price. A perfect San Juan gateaway to be closer to Old San Juan wonderful dinning and nightlife experiences.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
CameronCrazy
Business
Durham, NC
Aug 1, 2011

Great Service. Easy access to OSJ

Mix of business and personal. Easy check in/out. Always representatives present to get a cab or recommend restaurants or give walking directions. Fitness center getting renovations now. Wish it was open.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Enjoyed Condado Beach area. Expect $16-20 for cab each way.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
Inmersionista
Business
Indiana
Jul 17, 2012

Shertaon - Old San Juan

Very comfortable. Nice workout facility and pool. Very good breakfast. Pleasant staff. The location was a little noisy with, being right by the docks, but I had not trouble sleeping and it was nice to be in the mix of so much tourist-centered activity.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Check out the small plaza just soutwest of the San Cristobal Castle. It's got a few hole-in-the-wall places where you can get safe, delicious, authentic Puerto-Rican carry-out, like empanadas de carne and jugo de pacha (maracuyá).

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
Pilas
Business
Pembroke Pines, Fla.
Feb 23, 2011

"In My Old San Juan"

I was in Puerto Rico for business and I wanted a familiar clean, comfortable, convenient place to stay.......where I had a choice of things to do if there was any "down" time. This hotel certainly met and exceeded all of my requirements. The staff was friendly and accomodating. The location was perfect, super comfortable bed and pillows. It is important to distinguish that this is not a resort. It is a Hotel.... and as such you spend most of your day away from the hotel. I will stay there on future trips as it is also accesible to major roads. There is a varied choice of restaurants within walking distance.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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