$111 Avg/night
Rate and special offer based on Check-in: Aug 13, 2014 Check-out: Aug 15, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
637 reviews
Excellent Hotel

This Hotel was very comfortable the staff was friendly and helpful. The location is perfect close... See full review

  • Raycan
  • Jul 17, 2014
Good Location

Walking distance to Old San Juan. Restaurants, museums etc... Clean Hotel plus has a Casino. Great... See full review

  • Raulo
  • Jul 16, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

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Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (637)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
637 out of 637
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.2
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Detroit, MI
Dec 22, 2010

Good location in Old San Juan

Typical and basic hotel room. We were put on the 3rd floor right above the restaurant bar. The music was extremely loud into late night. Our bathroom floor was vibrating from the band music. Other than that, we enjoyed our stay.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short walk from hotel

Lots of restaurants within walking distance to choose from inexpensive to pricey. Very convenience.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
ERM'S
DETROIT MI.
May 29, 2012

EVERY ONE WAS VERY NICE!THE ENTIRE STAFF .

THE HOTEL WAS VERY CLEAN. THE STAFF, COULDN'T ASK FOR BETTER. THE CASINO WAS VERY SMALL. THE FOOD WAS EXCELLENT! BUT VERY EXPENSIVE! EVERY TIME YOU TOOK THE TAXI IT WAS 21.00 .THE VIEW WAS BEAUTIFUL, WOULD COME BACK AGAIN AND RECCOMEND TO ANY ONE, YOU CAN TAKE THE BUS FOR .75 AND RIDE THE TROLLEY FREE TO SEE THE SITES FOR A HALF HOUR RIDE, IT WAS REALLY NICE EVERY ONE WAS VERY FRIENDLY AND WILLING TO ASIST AND HELP YOU THE ENTERTAINMENT, BAND ON THE OUT SIDE PATIO WAS AWESON! YOU CAN GO SHOPPING, AND WHEN YOU RETURN. THE FRONT DESK WILL TAKE YOUR BAGS TO THE ROOM FOR YOU, WHILE YOU DINE OUT OR GO ELSE WHERE IN THE HOTEL. OVER ALL IT WAS GREAT!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
3
Shopping tip: Short walk from hotel

THE HOTEL DIDN'T TELL US ,BUT MY GUEST HAD A KNEE REPLACEMENT AND COULDN'T WALK VERY FAR BUT WE LEARNED THAT ACCROSS FROM THE HOTEL.THERE S A BUILDING WHERE YOU CAN ENTER AND TAKE THE ELEAVATOR TO MAIN SITES WHERE ALL THE ACTION IS AND SAVE YOUR SELF FROM USING THE STAIRS, ESPECIALLY IF YOU HAVE A CANE OR WHEEL CHAIR .THAT ELEAVATOR WAS A LIFE SAVER FOR MY GUEST. IT CUT THE WALKING DISTANCE IN HALF FOR HER, AND DELETED THE STAIRS!

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Atlanta, GA
Sep 2, 2011

Decent Hotel

The hotel was average, however the location was great. Walking distance from the tourist attractions in Old San Juan. The hotel was not located near the beach. Overall pretty good stay.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
seattle, wa
Jun 13, 2011

Sheraton Old San Juan

Hotel had nice accommodations. Very clean. I was there staying prior to my cruise. Very conveniently located near cruise terminal. Hotel really needs shuttle service from airport. 25 dollar cab rides are ridiculous for that price per night for the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Entertainment tip: Long walk from hotel

No real nice local hang outs close.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Mary in Milwaukee
Milwaukee, WI
Dec 7, 2013

Great location in a chain hotel

This hotel is in a primo location for a stay in Old San Juan! The staff was very friendly and welcoming. We usually stay in small hotels so not used to high prices in bar, etc. If you are doing an all in one package trip, this is the perfect hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
3
Sightseeing tip: Short walk from hotel

Old San Juan is the main tourist destination and easy to see why. Very historic, charming and small enough to walk everywhere. Great food, coffee and of course, Mojitos!

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
ThinkSnowDC
Atlanta, GA
Jul 14, 2009

Great location, but nothing special

Where to begin? An interior view room with a wet carpet and fraying towels start the list of disappointments with this property. The staff was curt and insincere and housekeeping inconsistent (if your room has three unwrapped glasses and one wrapped what are you supposed to think about the unwrapped glasses??)

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
3
Location:
5
Value:
3
Dining tip: Short walk from hotel

Aqua Viva offered one of the VERY best meals we had (among many excellent meals). Parrot Club, Cana, Bombonera as well as Aqua Viva, DragonFly and a host of other great restaurants are all within a short walk from this property.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Phila, Pa
Jun 26, 2009

Very Nice Hotel

Great stay would do it again..

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Dining tip: Short walk from hotel

Ask the locals where they eat...Alot of good cheap restaurants.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Georgia
Sep 18, 2009

Just okay!

Chose to stay due to location close to Carnival dock.The rooms where a little small and outdated, bathrooms unimpressive, however great beds.Lost money in casino, tight machines. Had breakfast buffet, not worth the money. Enjoyed the small but lovely rooftop pool and Jacuzzi.Overall loved the friendly helpful staff, but next time would probably stay at the Marriot, just for the beach and pools.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
3
Value:
3
Dining tip: Short walk from hotel

Have dinner at The Parrot Club (wonderful)Breakfast at La Bomabera

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
BVRV
Indianapolis
Jun 10, 2012

Good location; walking distance to a lot of good restaurants

Old hotel; moldy smell in the allocated room; so, we had to request a change of room. Hotel accommodated our request

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
LindsayB
Westchester, New York, USA
Aug 16, 2011

No regrets but would not recommend

As is suggested with it's name, the hotel is close to old San Juan, but not much else. I found myself taking taxis to get to the beach and other places. The hotel itself is well-kept and so was my room. However, I had problems with their cleaning services. Not once in my week stay there was my room cleaned before 4pm, and one day it wasn't cleaned at all. Other than that, the Sheratan Old San Juan is an ordinary hotel- definitely not a dive, but I have stayed at better for a comparable price.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
3
Location:
2
Value:
3
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