$125 Avg/night
Rate and special offer based on Check-in: Oct 21, 2014 Check-out: Oct 22, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
444 reviews
Great Deal!

Perfect Location.. Clean.. Rooftop Pool!! Yesss Pls!! See full review

  • OJAV04
  • Sep 21, 2014
Great experience overall

No issues. Bed and pillows extremely comfortable! Roof top pool is small and cold. Casino is very... See full review

  • Rob the Tampa Man
  • Aug 26, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

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Reviewer score 3.8 out of 5

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (444)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
444 out of 444
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

86% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
ThinkSnowDC
Atlanta, GA
Jul 14, 2009

Great location, but nothing special

Where to begin? An interior view room with a wet carpet and fraying towels start the list of disappointments with this property. The staff was curt and insincere and housekeeping inconsistent (if your room has three unwrapped glasses and one wrapped what are you supposed to think about the unwrapped glasses??)

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
3
Location:
5
Value:
3
Dining tip: Short walk from hotel

Aqua Viva offered one of the VERY best meals we had (among many excellent meals). Parrot Club, Cana, Bombonera as well as Aqua Viva, DragonFly and a host of other great restaurants are all within a short walk from this property.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Georgia
Sep 18, 2009

Just okay!

Chose to stay due to location close to Carnival dock.The rooms where a little small and outdated, bathrooms unimpressive, however great beds.Lost money in casino, tight machines. Had breakfast buffet, not worth the money. Enjoyed the small but lovely rooftop pool and Jacuzzi.Overall loved the friendly helpful staff, but next time would probably stay at the Marriot, just for the beach and pools.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
3
Value:
3
Dining tip: Short walk from hotel

Have dinner at The Parrot Club (wonderful)Breakfast at La Bomabera

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
BVRV
Indianapolis
Jun 10, 2012

Good location; walking distance to a lot of good restaurants

Old hotel; moldy smell in the allocated room; so, we had to request a change of room. Hotel accommodated our request

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Danie24
Sanjuan, Puerto Rico
Mar 15, 2014

Noisy

It's noisy because we can hear others' steps and talking. But I understand because the hotel is old.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Phila, Pa
Jun 26, 2009

Very Nice Hotel

Great stay would do it again..

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Dining tip: Short walk from hotel

Ask the locals where they eat...Alot of good cheap restaurants.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Business
ny
Jan 16, 2010

sju

Close by to the cruise ships

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
new england
Aug 15, 2009

LOUD!!!

We were only in Old San Juan for one night, and found the concierge to be extremely helpful in finding our way around and selecting dinner arrangements. Our room was average, the hotel was difficult to navigate, and the staff was not terribly friendly. The view out our window was onto a roof. Nothing was exceptional here except the location - Old San Juan is a really beautiful and fun place. The wake up call was followed up by a personal call from the staff, which was helpful. Nice personnel in the morning.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
2
Dining tip: Short walk from hotel

We ate at The Parrot Club and it was the best dinner in our week-long vacation. Not the greatest atmosphere, but the food was not to be beat.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
a ripped off customer
Maryland
Feb 18, 2014

A very pricey hotel.

It was OK, but the price of the room was WAY TOO HIGH.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
1
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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Puerto Rico Fan
Cleveland, Ohio
May 6, 2011

Within walking distance to everything

Close to everything in Old San Juan but had to take a taxi or bus to get to the beach. Side trip to the Bacardi Distillery was a short ferry ride and well worth the trip.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short walk from hotel

Fefo's Tapas and Deli on Calle de Tanca and The Parrot Club on Calle de Fortaleza were both reasonable in price, wonderful food, and wonderful rum drinks

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Illinois, USA
Oct 4, 2011

Awesome !!!!

This Hotel was great !!! Housekeeping was excellent.. The roof top pool was fantastic !!! The hotel is in the perfect area I didn't eat at the resturant in the hotel but I'm sure it was great My trip was wonderful I will stay again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
4
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Thank you for your feedback!
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