$152 Avg/night
Rate and special offer based on Check-in: Jan 6, 2015 Check-out: Jan 8, 2015

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, 100 Brumbaugh Street, San Juan, PR 00901
Hotel Overview
Reviewer score
3.8
out of 5
449 reviews
Well situated

Has two nights here after a cruise before flying to Orlando. Check in was painless, room was... See full review

  • Promoxis
  • Dec 9, 2014
Old San Juan Hotel Stay

Had a great stay at the Sheraton Old San Juan. The location is great and although I only stayed... See full review

  • Kazam46
  • Sep 30, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Recommendations for you

Customers who viewed Sheraton Old San Juan Hotel & Casino also booked these hotels.

Reviewer score 5.0 out of 5
Reviewer score 4.6 out of 5
Reviewer score 4.0 out of 5

Sheraton Old San Juan Hotel & Casino Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
General
Air conditioned
Activities
Pool
Exercise gym
Casino
Dining
Restaurant
Coffee maker in room
Room service
Services
Business center
Guest laundromat
Childcare Service
Internet
High-speed internet
Parking
Parking
Accessibility
Grab bars in bathroom
Room
Television with cable
Safe
Hairdryer in room
Cribs available
Iron

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (449)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
449 out of 449
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

86% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Business
Millburn,NJ
Jul 27, 2009

Overpriced, decent rooms, great location

It is a nice hotel with a casino. I booked this hotel because it said it was within walking distance of the cruise port. It was, but not my ship. It was a five minute, $16 cab ride. I was excited to lay by the pool with the great view. It was closed for repairs. The gym was small, but usable. The room was nice, but not worth the price. The staff was friendly and the location was great!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
2
Location:
1
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

There is a free trolley, one block from the hotel that will take you to all the important points in Old San Juan. However, the locals use it to get around too, so it is often overcrowed.

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Somewhat Ok
Business
Dallas, TX
Jul 27, 2009

Nice Hotel

It was a very nice hotel BUT not on beach how it seemed to be. Plus, pool was small. We didn't get a room with the bay area even though that is what we asked for. After complaining we got switched to a partial bay area room. Not in San Juan how address states, it is located in Old San Juan. Staff not too friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

It seems to be that all the nice attractions are in Old San Juan but the beach is at a driving distance. So you either get attractions and activities or the beach. Nice area to realx in. I have to say it is the most touristic town and best maintained.

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
ThinkSnowDC
Business
Atlanta, GA
Jul 14, 2009

Great location, but nothing special

Where to begin? An interior view room with a wet carpet and fraying towels start the list of disappointments with this property. The staff was curt and insincere and housekeeping inconsistent (if your room has three unwrapped glasses and one wrapped what are you supposed to think about the unwrapped glasses??)

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Aqua Viva offered one of the VERY best meals we had (among many excellent meals). Parrot Club, Cana, Bombonera as well as Aqua Viva, DragonFly and a host of other great restaurants are all within a short walk from this property.

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Anonymous
Business
Puyallup, WA
Jul 6, 2009

Great Hotel for Carnival Cruisers

The room was tiny and the window only had a view of the back alley of the hotel. It was a great location for walking through Old San Juan. I felt a little tricked that we still had to take a taxi over to the Royal Caribbean dock, it is within walking distance of the Carnival dock.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Business
Phila, Pa
Jun 26, 2009

Very Nice Hotel

Great stay would do it again..

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Ask the locals where they eat...Alot of good cheap restaurants.

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
AndyVen
Business
Edison, NJ
May 29, 2009

Perfect Location

The Sheraton is located perfectly, if you are planning to spend an ample time walking around the old San Juan area. Both the FORTS are walking from this place and if you need a cab, they are right outside the Hotel. The Hotel faces the Pier which again gives a great view to all the cruise ships that dock right in front of this place. And if you want to take a public bus service, thats a couple of blocks away.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

1
5.01.0
Anonymous
Business
Michigan
May 16, 2009

sneaky staff

We first got a room with moldy smell, a broken phone and a broken safe. The small window looks directly into a parking structure. I called front desk and they sent a security to make sure things weren't working, and then moved us to a functioning room. It makes me wonder whether the front desk knows about all the broken stuff and just wants to put someone who would not complain there. Upon checking out, I asked the bellman how much a cab should be to the airport--cabs in San Juan uses flat pricing based on zones--but the bellman refused to answer while saying the fee structure was complex based on the number of baggages and distance... I tried again and the 2nd bellman gave me a simple answer of $22.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
1
Room comfort:
2
Location:
5
Value:
2
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
waymorfun
Business
Portland Oregon
Apr 1, 2009

Better than expected

Based on some of the reviews I read I was a little worried but picked the hotel for the location near the cruise piers and Old San Juan. It is right on the docks but most of the big ships, ours incuded did not dock here but a $15 cab ride away. Not really that big a deal just a little misleading based on the info online. Our room was great with a view of the dock we felt very secure and comfortable. You can easily walk to wherever you want to go in old town, including one of the forts. We took a free trolly to the fort and after finally getting there realized that it is about a 3 block walk. All kinds of great shopping and food opportuities in old town and the hotel staff reccomendations for dining were spot on. The one thing that surprised us was the lack of live music on a Friday night, I expected more.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Lots of interesting local shops of all sizes and types of products. Really friendly people and fun to talk to. If you don't see what you want in one shop go next door.

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
frankfuter
Business
western Mass
Mar 3, 2009

okay

hotel staff was very helpful, but for the price the suite was small and very outdated. We stayed at the Doubletree and for half price the rooms were very modern and clean and except for the location very superior to the Sheraton. The Sheraton only has one elevator and checkout is awful though not the staffs fault. Also for the price you would at least expect a continental breakfast....guess again..not..

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Anonymous
Business
USA
Oct 12, 2008

hotel staff very good

hotel staff and appearrance very good staff made us feel at home any and all questions answered again only one night but will return.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

aldente italian mihitos spanish and also raises all very good restaurants within walking distance.

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top