Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, 100 Brumbaugh Street, San Juan, PR 00901
Hotel Overview
Reviewer score
3.8
out of 5
451 reviews
Well situated

Has two nights here after a cruise before flying to Orlando. Check in was painless, room was... See full review

  • Promoxis
  • Dec 9, 2014
Old San Juan Hotel Stay

Had a great stay at the Sheraton Old San Juan. The location is great and although I only stayed... See full review

  • Kazam46
  • Sep 30, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Sheraton Old San Juan Hotel & Casino Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
General
Air conditioned
Activities
Pool
Exercise gym
Casino
Dining
Restaurant
Coffee maker in room
Room service
Services
Business center
Guest laundromat
Childcare Service
Internet
High-speed internet
Parking
Parking
Accessibility
Grab bars in bathroom
Room
Television with cable
Safe
Hairdryer in room
Cribs available
Iron

Hotel Map

18.464 -66.1121
Area served
City Center
Nearby airports
Luis Munoz Marin International Airport, (SJU), 9.66, KM;
Area description
City Center, Urban

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (451)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
451 out of 451
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

86% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Anonymous
Business
holdrege, NE
Apr 2, 2011

great room-----great people

We loved our stay-----the room was perfect and the people were so very helpful and nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Anonymous
Business
Brooklyn, New York
May 18, 2011

Family Trip May 2011

We arrived at the hotel at about 9:30pm on May 10, 2011. When we went to check in our room was not ready (keep in mind that check in is at 4pm). We were told that there was a storm the day before and the cleaning staff didnt make it in. We had booked a standard King room and was given a deluxe double for the night. The gentlemen that serviced us was [...] (The best worker there). He was great. He really took great care of us. The following morning we were giving a deluxe King room with the balcony facing the water(to make up for it). The staff there was very helpful and sweet. I would recommend this hotel to anyone looking to stay in the Old San Juan area. Its walking distance to everything. It has two great restaurants. A bar/restaurant with live music every night across the street. And its also across the street from the cruise ship ports and the ferry to Cantano. Great staff and Great location.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Parking at the hotel is too expensive $21.40 a day. Around the corner from the entrance of the hotel is a parking lot called Dona Fela its the same parking lot that the hotel uses for $3.20 for the first 5 hours then .50 for each addition hour. I never paid more then $12 a day for days that I didnt go out.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
JEDD
Business
Arlington, VA, USA
Aug 23, 2011

In the middle of it all with a great staff!

We were able to easily explore historic and cultural site on Old San Juan and access tours/transportation to activities outside San Juan. The staff was very friendly and helpful especially when Hurricane Irene put a crimp in the travel plans of guests.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Go to the Nuyorican for Salsa/Jazz/Bomba especially on Friday and Saturday. Remember, the night life doesn't really pickup until after 11pm.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Foster
Business
St Louis, MO, USA
Oct 5, 2011

Great Hotel

Clean, Friendly,great location, roof top pool, work out room, casino and great buffet breakfest. My hotel room stay was great. The Sheraton bed was so comfortable that I had to force myself out of bed. Hotel is located right across the pier in old San Juan. This hotel is also very close to the musems and the outlet stores. Great stay.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

to ferry,bars, night light and outlet stores

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Anonymous
Business
Virginia
Jul 27, 2009

AMAZING

The sheraton was amazing. Nice tv's. very clean and very elegant.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

there were these stairs behind the hotel that led to everything. I call them the "special stairs"

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
honeymoon before the marriage
Business
Old San Juan
Apr 9, 2011

Wonderful location

Pictures does nothing for this hotel.A must see in person.The lobby was sparkling just like the rooms.The STAFF always had a smile on there face and were very helpful with advise on how to get where.Food was delicious at the 2nd floor resturant and the live entertainment at the casino was great.The view of the port was breathing taken at night. WOW, we really enjoyed ourselfs.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Latinayf
Business
San Juan
May 18, 2011

fantastic

the hotel was a great place to stay only thing is you should have better system for the 100.00 credit I recieved from orbit the hotel should have this already!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
AndyVen
Business
Edison, NJ
May 29, 2009

Perfect Location

The Sheraton is located perfectly, if you are planning to spend an ample time walking around the old San Juan area. Both the FORTS are walking from this place and if you need a cab, they are right outside the Hotel. The Hotel faces the Pier which again gives a great view to all the cruise ships that dock right in front of this place. And if you want to take a public bus service, thats a couple of blocks away.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Anonymous
Business
Central Texas
Nov 28, 2009

Sheraton Old San Juan

Great location - easy walking distance to all the sights in Old San Juan. Recently renovated and rooms are large and light. Staff is friendly and helpful. Has free computers with internet for guests in the lobby. Complimentary breakfast was very good and the buffet had a very wide variety of choices. Only downside was the daily maid service - on 2 of the 4 days maid service was not complete - bag of trash left on desk, coffee maker not cleaned and coffee supplies not replaced.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

The two old Spanish forts ( del Morrow and Castillo San Cristobal) are well worth the visit but may be closed on holidays (both were closed on Thanksgiving). Free trolleys in Old San Juan if you don't like to walk.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
fabuleslee
Business
Greeneville,TN
Apr 20, 2011

Viva La San Juan, PR

The Sheraton was GREATO! At first I was dissapointed that I was not at a beach front location but after expriencing the sites in Old San Juan I can say I am glad we went for it. The location was great for food, clubs, and site seeing. The free trolley was an added plus. The best kept secret is the water taxi is a block away and it takes you to the Barcardi Factory. I can't wait to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Brickhouse and Dragonfly

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