$139 Avg/night
Rate and special offer based on Check-in: Oct 23, 2014 Check-out: Oct 24, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
446 reviews
Old San Juan Hotel Stay

Had a great stay at the Sheraton Old San Juan. The location is great and although I only stayed... See full review

  • Kazam46
  • Sep 30, 2014
Great Deal!

Perfect Location.. Clean.. Rooftop Pool!! Yesss Pls!! See full review

  • OJAV04
  • Sep 21, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

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Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (446)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
446 out of 446
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
el tio
San Juan, Puerto Rico
Sep 28, 2012

great place

room very clean, verry nice pillows frienly staff and helpfull, was in a walking distance from old San Juan, we will be back and stay here again

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
amy48
Business
Pennsylvania
Mar 16, 2014

Family vacation

A little disappointed. We were told an airport shuttle would take us to and from...not true. We were to be in our rooms at 3pm and had to wait until 5pm. The locks didn't work correctly, the bolts fell out of the locks, the remote/tv didn't work right, the panels on the door/window were broken, and the pool is small. Not enough area available to sunbathe. The nearest beach is 25 minutes away. We were disappointed with this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

There was some very nice restaurants that served local cuisine but it is pricey.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Dolores Dooney
Business
San Juan, Puerto Rico
Mar 15, 2014

So glad we picked this hotel!

The location of this hotel is great. Saw all the cruise ships come in. At check in we asked for an upgrade and got moved to the top floor. Staff very pleasant. Room clean and no complaints. Soft bed. Good shower pressure. Casino downstairs. Could explore Old San Juan so easily. Took bus for .75 to Isle Verde. Nice way to see a lot on the way to beach. Would definitely stay here again!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Not Applicable

It may take a few more minutes to take bus to destinations, but we loved seeing all the sights on the way to our destination.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Danie24
Business
Sanjuan, Puerto Rico
Mar 15, 2014

Noisy

It's noisy because we can hear others' steps and talking. But I understand because the hotel is old.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

1
5.01.0
Borincano
Business
Phoenix, Az
Mar 12, 2014

What do you mean you have no parking area??!?!!!

The location is perfect right in front of the bay area. Your a walk away from fantastic food and night life. There is a lot of culture surrounding this area. You also 20 minutes walking distant from El Morro Fortress. The bad is this hotel does not have parking. If you know a bit about El Viejo San Juan is that parking is hard to get buy unless your prepared to pay a daily premium price. The cheapest parking is about 15-20 minutes walking distance. The closest parking is pretty expensive. I also reserved the upgraded room which was nothing at all upgraded. The TV was awful. There was nothing free on TV not even regular programming. Want to watch a movie? That will be $15. The only thing good was the location.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Krystalp
Business
New York, NY
Mar 3, 2014

Great location! Easy Access!

We stayed in the Sheraton Old San Juan for 2 nights for the last leg of our trip. The hotel staff we interacted with were patient, nice and helpful. The hotel was clean, the room comfortable and clean. We appreciated the complimentary water and coffee. We did visit the pool, its extremely small so with just a few people it gets packed pretty quick. they had a 24 hour gym that I didn't use but it looked clean and had the basics for an away workout. The best thing about this hotel was the location, it was easy to walk everywhere and was close to everything.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Sophie and Dixie's mom
Business
Eau Claire wi
Mar 2, 2014

Perfect site

The hotel is in an ideal location. Easy to walk to the restaurants, shops, and historical sites. Fun it watch the cruise ships from the room which overlooks the docking locale. Close to trolley stops...courteous and friendly staff... One suggestion would be to include breakfast with room reservation...the 20 dollars per person for the buffet seemed excessive...only ate there once...other meals were all at area cafés.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
World Traveler 2014
Business
NYC
Feb 24, 2014

Great place to stay in old San Juan

Chicago burger - surprisingly good casino downstairs -but not too loud feels safe nice pool on roof staff was meh- esp the valet ppl - not helpful with finding cabs- Not a good place to stay if you want to go to the beach everyday though - 20-30 $ cab ride each way. great for walking around Old San Juan

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
arnies
Business
blaine, mn
Feb 24, 2014

clean and friendly

Great hotel amd convientent to rest and shopping. Liked there was casino and resturant attached. Personnel was very helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Rubinowitz
Business
Groveport, Ohio
Feb 22, 2014

San Juan (old) Sheraton

The staff at this hotel were fabulous. They were friendly, courteous, and very accommodating to our needs. The junior suite was spacious and comfortable. It was wonderful to watch all the activity (including the cruise ships in the bay) from our balcony.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
shoe salesman
Business
philadelphia
Feb 21, 2014

Great winter getaway

The hotel was very clean and the staff very friendly. The location of the hotel was central to restaurants and bars. The free trolly was a great way of getting around the city. Old San Juan has great historical places to visit and see. You are able to sit and watch the cruise ships come in day and night. The only thing I would do differently is my room, I upgraded to a Deluxe room thinking we would have a balcony and we didn't we looked out the window to a parking lot.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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