Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, 100 Brumbaugh Street, San Juan, PR 00901
Hotel Overview
Reviewer score
3.8
out of 5
446 reviews
Old San Juan Hotel Stay

Had a great stay at the Sheraton Old San Juan. The location is great and although I only stayed... See full review

  • Kazam46
  • Sep 30, 2014
Great Deal!

Perfect Location.. Clean.. Rooftop Pool!! Yesss Pls!! See full review

  • OJAV04
  • Sep 21, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Sheraton Old San Juan Hotel & Casino Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
General
Air conditioned
Activities
Pool
Exercise gym
Casino
Dining
Restaurant
Coffee maker in room
Room service
Services
Business center
Guest laundromat
Childcare Service
Internet
High-speed internet
Parking
Parking
Accessibility
Grab bars in bathroom
Room
Television with cable
Safe
Hairdryer in room
Cribs available
Iron

Hotel Map

18.464 -66.1121
Area served
City Center
Nearby airports
Luis Munoz Marin International Airport, (SJU), 9.66, KM;
Area description
City Center, City Center

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (446)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
446 out of 446
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
lisabe
Business
boston
Apr 17, 2014

The overall trip was amazing.

The valet staff was great the front desk staff could be more friendly,but overall it was a great trip.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Racie's

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Jamie Beth
Business
Michigan
Apr 15, 2014

1st Time in PR

The hotel is within walking or trolley distance to everything in Old San Juan. The room was very clean and was cleaned everyday! The pool and pool area was small. the hotel casino offered FREE drinks while gambling. Alot of police presence in Old San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Pizza Rustica has amazing pizza! Many to chose from!

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
just some lady
Business
Mpls, MN
Apr 14, 2014

Old San Juan

If you like to be around tourists then this is where you want to be. You're in walking distances of the beautiful historic area however. Rooms were clean and staff was nice. Good place to stay if you're trying to save some money!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Lili718
Business
NYC
Apr 14, 2014

Hotel Stay

I love staying staying at this hotel it is near many restaurants & attractions. The room was clean and the bed was quite comfortable. Will definately stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

outlets and stores

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Jon Cohen
Business
NYC
Apr 8, 2014

Great hotel in the middle of everything

The hotel was great, staff very friendly and informative. They greeted all the time with a smile. The staff was also very quick to bring up towels etc to the room. This hotel is located right where the cruise ships dock. However there are so many things to do in the area within walking distance, great restaurants, both forts etc. The rainforest is about 90min away, if you are renting a car do not valet park on the street or the parking lot right next door which is $4 from 6pm to 6am as opposed to $20 a day valet. The casino isn't the biggest and is only open till 2am on the weekdays and 4am on weekends. My biggest complaint is the pool it is not very big and at the most 3 or 4 people comfortably. However there is enough space to get sun and it is on a roof so you get an amazing view. This hotel really has a lot of value to it and I would recommend staying here.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
MirkaZuzka
Business
San Jose, Porto Rico
Apr 8, 2014

Wonderful Stay

Pleasantly surprised. Great rate and wonderful service. Very clean, nice room, comfortable beds, right in the heart of the city. Will be back for sure.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Roseandscott
Business
Brunswick, Maine
Apr 5, 2014

Excellent

We had a great time and the staff was awesome especially the concierge service.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
LesleyMa
Business
Portland OR
Apr 2, 2014

Very close to old San Juan

The location is perfect - just blocks away from everything in old San Juan. The room was very nice, the staff was very helpful, the room service and food in the restaurant were both excellent. I would definitely stay here again if visiting San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Raices Restaurant try Mofongo

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
sleepless cruiser
Business
california
Apr 2, 2014

after cruise

to me it didn't live up to the sheraton name...the room was very basic. but the biggest problem was the noise. It was not at ALL soundproofed, and i heard every conversation in the hall (and there were many) and i heard a lot of noise from senior frogs next door. very frustrating.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
DebbieBlueEyes
Business
Fullerton, California
Mar 25, 2014

Sheraton Old San Juan Hotel

Hotel room was very big and clean. Bathroom was bigger then normal also. Casino and hamburger place right inside hotel. Pool outside on 9th floor has a wonderful view of the dock of cruise ships. Staff was very friendly and helpful. Within walking distance to cruise dock if you are cruising. We stayed at hotel after our cruise and just walked from cruise ship with our luggage to the hotel. Free trolley stop close to hotel takes you around to both forts and around the town. Very pleasant stay! I would stay at this hotel again!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Hamburger place attached to hotel has great 1/2 lb hamburgers!

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