$111 Avg/night
Rate and special offer based on Check-in: Nov 18, 2014 Check-out: Nov 19, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
446 reviews
Old San Juan Hotel Stay

Had a great stay at the Sheraton Old San Juan. The location is great and although I only stayed... See full review

  • Kazam46
  • Sep 30, 2014
Great Deal!

Perfect Location.. Clean.. Rooftop Pool!! Yesss Pls!! See full review

  • OJAV04
  • Sep 21, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

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Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (446)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
446 out of 446
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
In Love with PR
Business
Bronx, NY
Dec 6, 2010

Great Time-Great Atmosphere-Great People

Had a great time in PR. My stay at the Sheraton contributed to that. Everyone was very friendly. They provided directions, maps, resources and advice on what to do on the island. Hotel has parking available ($20/night); room service; an outdoor, rooftop pool; workout room; casino & rental cars available on site. There were some additional fees/per night that put an unexpected damper on things and all that was missing from the room were: a refridgerator, microwave, & hotel guide. Otherwise, the staff is nice and the hotel is clean & comfortable, in an ideal location. I'd definitely stay again if the price was right!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: In Hotel

...casino on site if you're interested or many local activities a short walking distance away - shops, historic attractions, bars, dining. If you want to drive further, the hotel staff gives great directions for you to explore the rest of the island!

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
DOL
Business
Boston, MA
Dec 6, 2010

A great stay

My stay at the Sheraton in Old San Juan was quite a good one. The room was very clean and spacious. The complimentary breakfast was surprisingly robust, including someone making made to order egg dishes. The concierge was great, helping us rent a car and plan our trips out to the rain forest and Vieques. And the location was awesome as we were right in in Old San Juan, which featured a food festival right around the block.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Rent a car. Overnight parking was only a few dollars and getting around in a rental car is much more affordable and enjoyable than taking cabs if you plan on venturing outside of San Juan.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Frugal Frank
Business
Chicago, IL
Dec 5, 2010

A great place at a reasonable price.

From the moment we checked in our experience at the Sheraton Old San Juan Hotel was most pleasant due to the friendly and attentive service of the staff. This is a very nice property in an excellent location, but the people here make you feel like family. The Sheraton Link computers off the lobby (free for hotel guests) are a great plus, we were able to let our children know that we arrived safely and also keep up with our emails. The Casino is above par although they could really use some cash machines that not only redeem winning tickets, but also make change, so you don't have to stand in line at the Cashier every time you want to break a hundred dollar bill. I would also like to see a few "Wheel of Fortune" or "Party Spin" slot machine which might be a bit outdated , but are still very popular. We will definitely stay at this hotel when we return to Old San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Everything (shops, restaurants and historic sites) are within a reasonable walking distance.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Anonymous
Business
Florida
Dec 3, 2010

Puerto Rico

horrible, 2 days i came back from my meeting and the room was still no done.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

senor frogs

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Anonymous
Business
Rochester, NY area
Dec 1, 2010

Great olace to stay

The only fault I would find with this hotel was the training of the waiter in the 2nd floor dining room. He was very dilligent but haden't a clue as to what was a proper way to serve. There was no salt or pepper on the table, you had to ask for a water refil, the table was bare and we asked for a place mat, and considering the price charged there should have been more than a McDonalds atmosphere.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Investigate, using the internet, what the trolly routes are and make yourself a map. The literature available is great once you have used the trolly and understand the system. (Takes about 1/2 day)

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Mr. Frogg
Business
Orlando, Fl
Dec 1, 2010

Buyer beware

Although we had booked and paid for a bay view room, the hotel assigned us an inside room with a view of the air shaft.[...]Only after pressing the issue and asking to speak to a manager, did we finally get the correct room type.I got the impression that they were attempting to switch rooms so they could sell them to someone else at a higher rate.It is a fine hotel in a good location and a great view of the harbor. I would recommend it to anyone, however, beware of questionable practices by the front desk.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Anonymous
Business
New York
Nov 30, 2010

Great hotel!

This is a great hotel! Everyone was very friendly and helpful, the room was gorgeous with a great view out over the bay, and the location in Old San Juan can't be beat. There is also a casino, two restaurants (one of which could be better; the other was great), and a rooftop swimming pool. It's a great place to stay.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Make sure to try the yucca mofongo at Manolin, a few blocks from the hotel. It's a real treat!

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
salsalover
Business
DTLA
Nov 25, 2010

Average

Did not like room location, they gave us a room facing the parking structure when the hotel did not have that many guests, it was clean but was not impressed with anything in particular

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Time-saving tip: Short walk from hotel

Visit the Ochoa building located blocks away with all the questions you have about how to move around in Old San Juan, they will not give you much information on anything if you don't ask specific questions AND ask more than one person!

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Anonymous
Business
fort lauderdale, fl
Nov 25, 2010

Amazing weekend getaway

Hotel was amazing.....except the pool was less than we expected.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

Shopping was great....everything within walking distance from hotel.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Anonymous
Business
Dallas, Tx
Nov 23, 2010

Old San Juan Embarkation To Caribbean

Eventhough the hotel has pictures of the cruise ships, ours was across the bay and a $20 cab ride. Some are located across from the hotel. We arrived late and had very few choices for dinner. It was either catch a cab in heavy traffic or walk to the local stands a few blocks away. We took the stroll. The hotel was clean and quite and okay for what we needed.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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