$152 Avg/night
Rate and special offer based on Check-in: Jan 13, 2015 Check-out: Jan 14, 2015

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, 100 Brumbaugh Street, San Juan, PR 00901
Hotel Overview
Reviewer score
3.8
out of 5
455 reviews
Awesome sisters trip

EXCELLENT stay. Room was clean and modern. Located in walking distance of everything in Old San... See full review

  • Debra W.
  • Dec 23, 2014
Well situated

Has two nights here after a cruise before flying to Orlando. Check in was painless, room was... See full review

  • Promoxis
  • Dec 9, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Sheraton Old San Juan Hotel & Casino Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
General
Air conditioned
Activities
Pool
Exercise gym
Casino
Dining
Restaurant
Coffee maker in room
Room service
Services
Business center
Guest laundromat
Childcare Service
Internet
High-speed internet
Parking
Parking
Accessibility
Grab bars in bathroom
Room
Television with cable
Safe
Hairdryer in room
Cribs available
Iron

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (455)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
455 out of 455
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
vicksberg
Business
El Paso, TX
Oct 10, 2011

Yes and No

Our stay was short which was good. The staff was great and very helpful. The room was good sized and clean, but nothing out of the ordinary for the price. The view was bad, a parking lot. And the only place for breakfast was not worth the $18 buffet price. Yikes. So yes and no on this one.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

If you stay in Old San Juan area, take the free bus to both the Forts in San Juan. Too short a drive for cab and too long (up hill) for walking. But walk back to old town from the forts as it is very close and don't miss the shops.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
chachou
Business
Spring Valley, NY, USA
Nov 17, 2011

not a bad hotel

It was definitely a decent hotel, great location. Room was clean, bathroom included. The beds were absolutely awesome, SO COMFORTABLE. Room needs a microwace and fridge though. pool top was ok, beautiful view but defintiely needs a bar up there. Restaurants in the hotel were decent also.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Mr. El
Business
Minneapolis, MN, USA
Nov 27, 2011

Poor customer service

The restaurant in the hotel had the worst customer service. Wait staff poor. You had to go get them in order to get service. Had an incident with being charged for service that I did not order. These charges were put on my hotel bill. The front desk disputed my claim that the charges were not mine. I had to prove to them that the signature on the receipt . Even then the staff did not apologize for the inconvenience. I would not recommend this hotel to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

n/a

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
ritersbloc1979
Business
Alexandria, VA, USA
Nov 28, 2011

Time for a makeover

Loved the location of this hotel in Old San Juan and the staff was really nice and helpful, but it's time to update the rooms. I had a non-smoking, king size bed, which was what I asked for and received. The bed was fantastic, but the room was on the smallish side. The bathroom also needs a serious update. The hair dryer was just kind of sitting out on the counter. The light was a bit dim and harsh for putting on make-up (or for guys shaving).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
PrincesaM
Business
Chicago, IL, USA
Dec 11, 2011

Great location

The hotel is in a great location and walking distance to everything. The rooms are clean but very basic. The pool is so small but that's what you'll find in you want to stay in Old San Juan. I enjoyed my stay and would probably stay there again because if it's location.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
PLBI
Business
New York, NY, USA
Dec 27, 2011

Good chain hotel

We enjoyed staying there, everything was as expected.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Kate the traveler
Business
Naples, FL, USA
Jan 5, 2012

Reception ok Bellman great

Reception staff was marginally helpful, my family wanted to give us a gift certificate and called ahead to get suggestions on dinner locations and the staff said there were alot of choices.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Sangram
Business
Jersey City, NJ, USA
Jan 14, 2012

Fabulous

A pleasant and warm getaway.. Lots of Adventure sports around..

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
mc rev
Business
Chicago, IL, USA
Jan 12, 2012

down by the sea

lack of interested staff. well maintained but smells like an old seaside resort. needs a new fresh look. cant beat location. very clean

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

plaza de colon. many good spots for dining

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
MR. Tourist
Business
Monroe, USA
Mar 9, 2012

Good location, great view of harbor.

At times a musty smell out of A/C. Not much sound deading material in walls. Some of the staff was great, others could use a coaching session. Food way over priced.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
5
Value:
1
Trip purpose:

Business

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