$118 Avg/night
Rate and special offer based on Check-in: Aug 28, 2014 Check-out: Aug 29, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
454 reviews
Great experience overall

No issues. Bed and pillows extremely comfortable! Roof top pool is small and cold. Casino is very... See full review

  • Rob the Tampa Man
  • Aug 26, 2014
vacation

Held luggage for us. Good location. Good restaurants. See full review

  • jwmueller
  • Aug 25, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

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Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (454)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
454 out of 454
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Guitarzan
Florida
Feb 3, 2013

Just what we needed

We had a wonderful 4 day stay in Old San Juan. Hotel It is right on the waterfront and close to everything. Staff is very helpful and there is a small casino on site. Old San Juan is very compact and can be seen in a full day or two. Many good restaurants everywhere you turn. Bacardi rum distillery is just across the harbor. Nice tour and 2 free drinks each. Go see El Morro the large fort..Spectacular views of the Atlantic and old San Juan. The locals are warm and friendly and very helpful. Just go and enjoy yourself.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

La Punta Vista. 1 block away. Best mofungos and mahi mahi. Great service, 2 for 1 Mohitos and cold beers.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
kikomo
chicago
May 27, 2014

OK

I was supposed to get two double beds ( stayed with4 people) however we only had a queen bed so we had to get the sofabed to be made and needed to ask for extra bed to come. I was a bit disappointed because I've got room that was different from what I reserved

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
Indy Boys
Indianapolis , Indiana
May 4, 2014

Fun in the sun dud of room

Hotel room was small, food service quality was a average at best, bed was squeaky and saggy, room being serviced was forgotten one day till we called at 330 pm , linens were dirty and stained , pool was tiny small

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
2
Location:
3
Value:
3
Dining tip: Short walk from hotel

San Francisco street

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
MR.LUNA
LOWELL,MA
Apr 29, 2014

GOOD CASINO

GREAT LOCATION GOOD STAFF AND GOOD FOOD CASINO WAS A LITTLE SMALL BUT GOOD ENOUGH TO PLAY

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
rw1230
new york, ny
Apr 23, 2014

it was cool

right across from the port for cruise ships, not noisey, nice hotel, restaurants on both sides and a casino, trash was in my trashcan upon checking in, but everything else was fine, i would stay there again, beach was a cab ride away, totally worth the 15min cab ride

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Dining tip: Short walk from hotel

dont eat tha either spot beside hotel, walk behind the hotel, tons of restaurants and touristy spots

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Murie's Sunshine
Baltimore, MD
Apr 20, 2014

Spring Break

Puerto Rico is a beautiful. My grandson & I really enjoyed San Juan. The hotel stay was okay. We didn't have much interaction with the staff, however. Although it was a bit too small for my liking, my 6 year old grandson really enjoyed the pool on the roof. With the exception of the small window that didn't open and desperately needed cleaning, the accomodations were fine. The hotel's location was optimal, which is always a plus for me.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
3
Money-saving tip: Short walk from hotel

Take advantage of the free trolley rides. A great way to get around and see the various sites.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
lisabe
boston
Apr 17, 2014

The overall trip was amazing.

The valet staff was great the front desk staff could be more friendly,but overall it was a great trip.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Racie's

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Jamie Beth
Michigan
Apr 15, 2014

1st Time in PR

The hotel is within walking or trolley distance to everything in Old San Juan. The room was very clean and was cleaned everyday! The pool and pool area was small. the hotel casino offered FREE drinks while gambling. Alot of police presence in Old San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
4
Dining tip: Short walk from hotel

Pizza Rustica has amazing pizza! Many to chose from!

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
just some lady
Mpls, MN
Apr 14, 2014

Old San Juan

If you like to be around tourists then this is where you want to be. You're in walking distances of the beautiful historic area however. Rooms were clean and staff was nice. Good place to stay if you're trying to save some money!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Lili718
NYC
Apr 14, 2014

Hotel Stay

I love staying staying at this hotel it is near many restaurants & attractions. The room was clean and the bed was quite comfortable. Will definately stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Sightseeing tip: Short walk from hotel

outlets and stores

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Jon Cohen
NYC
Apr 8, 2014

Great hotel in the middle of everything

The hotel was great, staff very friendly and informative. They greeted all the time with a smile. The staff was also very quick to bring up towels etc to the room. This hotel is located right where the cruise ships dock. However there are so many things to do in the area within walking distance, great restaurants, both forts etc. The rainforest is about 90min away, if you are renting a car do not valet park on the street or the parking lot right next door which is $4 from 6pm to 6am as opposed to $20 a day valet. The casino isn't the biggest and is only open till 2am on the weekdays and 4am on weekends. My biggest complaint is the pool it is not very big and at the most 3 or 4 people comfortably. However there is enough space to get sun and it is on a roof so you get an amazing view. This hotel really has a lot of value to it and I would recommend staying here.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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