$103 Avg/night
Rate and special offer based on Check-in: Aug 3, 2014 Check-out: Aug 6, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
634 reviews
Prime Choice "The Sheraton"

The hotel is located near the piers. My wife and I roll in looking for a adventurous yet relaxing... See full review

  • 20 yr wedding anniversary
  • Jul 4, 2014
Wonder family vacation

The staff at the hotel was very helpful and friendly. Wonderful place to stay with children. See full review

  • Woods Famiy
  • Jul 2, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

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Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (634)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
634 out of 634
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.2
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
MirkaZuzka
San Jose, Porto Rico
Apr 8, 2014

Wonderful Stay

Pleasantly surprised. Great rate and wonderful service. Very clean, nice room, comfortable beds, right in the heart of the city. Will be back for sure.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Jon Cohen
NYC
Apr 8, 2014

Great hotel in the middle of everything

The hotel was great, staff very friendly and informative. They greeted all the time with a smile. The staff was also very quick to bring up towels etc to the room. This hotel is located right where the cruise ships dock. However there are so many things to do in the area within walking distance, great restaurants, both forts etc. The rainforest is about 90min away, if you are renting a car do not valet park on the street or the parking lot right next door which is $4 from 6pm to 6am as opposed to $20 a day valet. The casino isn't the biggest and is only open till 2am on the weekdays and 4am on weekends. My biggest complaint is the pool it is not very big and at the most 3 or 4 people comfortably. However there is enough space to get sun and it is on a roof so you get an amazing view. This hotel really has a lot of value to it and I would recommend staying here.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Roseandscott
Brunswick, Maine
Apr 5, 2014

Excellent

We had a great time and the staff was awesome especially the concierge service.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
LesleyMa
Portland OR
Apr 2, 2014

Very close to old San Juan

The location is perfect - just blocks away from everything in old San Juan. The room was very nice, the staff was very helpful, the room service and food in the restaurant were both excellent. I would definitely stay here again if visiting San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Dining tip: Short walk from hotel

Raices Restaurant try Mofongo

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
sleepless cruiser
california
Apr 2, 2014

after cruise

to me it didn't live up to the sheraton name...the room was very basic. but the biggest problem was the noise. It was not at ALL soundproofed, and i heard every conversation in the hall (and there were many) and i heard a lot of noise from senior frogs next door. very frustrating.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
1
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
DebbieBlueEyes
Fullerton, California
Mar 25, 2014

Sheraton Old San Juan Hotel

Hotel room was very big and clean. Bathroom was bigger then normal also. Casino and hamburger place right inside hotel. Pool outside on 9th floor has a wonderful view of the dock of cruise ships. Staff was very friendly and helpful. Within walking distance to cruise dock if you are cruising. We stayed at hotel after our cruise and just walked from cruise ship with our luggage to the hotel. Free trolley stop close to hotel takes you around to both forts and around the town. Very pleasant stay! I would stay at this hotel again!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

Hamburger place attached to hotel has great 1/2 lb hamburgers!

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
amy48
Pennsylvania
Mar 16, 2014

Family vacation

A little disappointed. We were told an airport shuttle would take us to and from...not true. We were to be in our rooms at 3pm and had to wait until 5pm. The locks didn't work correctly, the bolts fell out of the locks, the remote/tv didn't work right, the panels on the door/window were broken, and the pool is small. Not enough area available to sunbathe. The nearest beach is 25 minutes away. We were disappointed with this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
3
Dining tip: Short walk from hotel

There was some very nice restaurants that served local cuisine but it is pricey.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Dolores Dooney
San Juan, Puerto Rico
Mar 15, 2014

So glad we picked this hotel!

The location of this hotel is great. Saw all the cruise ships come in. At check in we asked for an upgrade and got moved to the top floor. Staff very pleasant. Room clean and no complaints. Soft bed. Good shower pressure. Casino downstairs. Could explore Old San Juan so easily. Took bus for .75 to Isle Verde. Nice way to see a lot on the way to beach. Would definitely stay here again!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Not Applicable

It may take a few more minutes to take bus to destinations, but we loved seeing all the sights on the way to our destination.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Danie24
Sanjuan, Puerto Rico
Mar 15, 2014

Noisy

It's noisy because we can hear others' steps and talking. But I understand because the hotel is old.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

1
5.01.0
Borincano
Phoenix, Az
Mar 12, 2014

What do you mean you have no parking area??!?!!!

The location is perfect right in front of the bay area. Your a walk away from fantastic food and night life. There is a lot of culture surrounding this area. You also 20 minutes walking distant from El Morro Fortress. The bad is this hotel does not have parking. If you know a bit about El Viejo San Juan is that parking is hard to get buy unless your prepared to pay a daily premium price. The cheapest parking is about 15-20 minutes walking distance. The closest parking is pretty expensive. I also reserved the upgraded room which was nothing at all upgraded. The TV was awful. There was nothing free on TV not even regular programming. Want to watch a movie? That will be $15. The only thing good was the location.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
2
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