$111 Avg/night
Rate and special offer based on Check-in: Aug 12, 2014 Check-out: Aug 15, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
637 reviews
Excellent Hotel

This Hotel was very comfortable the staff was friendly and helpful. The location is perfect close... See full review

  • Raycan
  • Jul 17, 2014
Good Location

Walking distance to Old San Juan. Restaurants, museums etc... Clean Hotel plus has a Casino. Great... See full review

  • Raulo
  • Jul 16, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

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Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (637)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
637 out of 637
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.2
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
NaJo
Southern Oregon
Feb 2, 2012

great location-smells weird

Perfect location- walk all over Old Town, but many of the rooms smell weird- I don't think it's mold, because it didn't affect our asthma. House keeping staff has air spray that helps. Windows don't open to help air out the place. Rooms with outdoor varandas are the way to go. Worth staying 2 or 3 nights but not more.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
2
Location:
5
Value:
2
Dining tip: Short walk from hotel

The outdoor restaurant Cafe Princessa was really good.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Tina1012
Deer Park, NY, USA
Jan 31, 2012

Great getaway

Location is great, right across the street from the cruise ships! When we arrived we were upgraded to a bay view room, no additional charge. Staff was extremely helpful & friendly, especially Tina from concierge. The hotel is about 20 minutes away from Isle Verde beach, there is a lot to do at that beach-jet skiing, parasailing, you can rent beach chairs for $4 & umbrella’s for $10. A lot of restaurants around the corner from the hotel, where the meals are much cheaper than the hotel. Bring your sneakers, you will want to walk around the city of Old San Juan it’s beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Time-saving tip: Short walk from hotel

You can take the local bus to Isle Verde Beach for $0.75. Ask at the hotel.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
whtwtrgrl
Monroe, WA, USA
Jan 29, 2012

Location, location location!

Staff was absolutely amazing! The hotel is in a great location in Old Town.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Sightseeing tip: Short walk from hotel

Take the free trolley to the forts...stop 18 is just a few blocks from the hotel!

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
Shera
Richland, WA, USA
Jan 26, 2012

Would not recommend this hotel.

One major problem with us and many others that stayed at the hotel was the Sheraton room key system. You would have to slide it at least twice sometimes 3 times to get into your room. Three times the key would not work at all so we had to go to the main desk and have it remade. Also, in order to go up or down to other floors in their elevators you need to slide your key. This is, of course, for security purposes. Again - we had to slide it at least 2 -3 times and sometimes if it did not work right away and if you were trying to go up, it would take you down to the lobby and you would have to rekey and go back up to your desired floor. We also had a problem obtaining wash cloths for our room. Three times we had to call and ask that the room be cleaned. This was at 5:00 pm and certainly the room should have been clean by then.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
2
Dining tip: Short walk from hotel

Wonderful restaurants in Old San Juan. Especially enjoyed Marmalade and Dragon Fly.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Ashok711
Washington, DC, USA
Jan 23, 2012

Great Location

If you want old San Juan experience - cobblestone walks, restaurants and shopping galore, a number of historic places of interest, free trolley and bus terminus close-by, this hotel provides easy access with short walks.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
5
Sightseeing tip: Short walk from hotel

Paseo De La Princesa - not to be missed promenade walk at sunset - is a short walk away.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Sangram
Jersey City, NJ, USA
Jan 14, 2012

Fabulous

A pleasant and warm getaway.. Lots of Adventure sports around..

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
mc rev
Chicago, IL, USA
Jan 12, 2012

down by the sea

lack of interested staff. well maintained but smells like an old seaside resort. needs a new fresh look. cant beat location. very clean

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
5
Value:
3
Dining tip: Short walk from hotel

plaza de colon. many good spots for dining

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
AllenZ
Phoenix, AZ, USA
Jan 9, 2012

Good Hotel

My wife and I spent the first five nights of our honeymoon here at the Sheraton Old San Juan. At first I was upset that we weren't near any beaches. But we taxied to nearby Isla Verde beach for 20 bucks and it was beautiful. In hindsight, I'm glad we were in Old San Juan. It gave us the opportunity to walk around in the morning and eat breakfast at local coffee shops and walk around at night to enjoy the culture. If you want a resort to relax on the beach, look elsewhere. But this was a perfect staging ground for a few excursions. They pick you right up at the lobby! The hotel itself was very nice and clean. Nothing spectacular or wow-ing, but I'm glad we had a clean and contemporary hotel with the classic amenities and touches one should expect. The only complaint I have is that they dropped the ball a few times on towels. Twice they forgot to stock our room with fresh towels. I actually had to call three times the first time to get towlel and twice the second time to get towls. But then agian, this is aPuerto Rico and neverything is slow. You just have to learn to enjoy it!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
3
Dining tip: Short walk from hotel

la bombone in old san juan, an excellent breakfast spot with fresh pastries and the best coffee i've ever tasted in my life! it's on via San Francisco.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Kate the traveler
Naples, FL, USA
Jan 5, 2012

Reception ok Bellman great

Reception staff was marginally helpful, my family wanted to give us a gift certificate and called ahead to get suggestions on dinner locations and the staff said there were alot of choices.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
D cheez
Franklin, WI, USA
Jan 2, 2012

Convenient for cruise departures

The hotel is across the street from one of the major cruise ship departure/arrival docks. It is an easy taxi ride to/from the airport and set along the trolley route for sightseeing in Old San Juan. A very convenient and comfortable hotel. Staff were friendly and accommodating.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Sightseeing tip: Short walk from hotel

The trolleys that run through Old San Juan are free and convenient with frequent stops to get on/off for shopping and sightseeing.

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