Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
452 reviews
Great pre cruise stay

Nice hotel for a stay before a cruise. Safe and secure and within walking distance to anything you... See full review

  • Duey97
  • Aug 3, 2014
Excellent Hotel

This Hotel was very comfortable the staff was friendly and helpful. The location is perfect close... See full review

  • Raycan
  • Jul 17, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (452)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
452 out of 452
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
inez
oklahoma city ,ok
May 21, 2012

fantastic getaway

the staff was very friendly.i really enjoyed my stay, will go back

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
3
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
MultiCityTraveler
Albuquerque, NM
May 18, 2012

Ideal location to enjoy Old San Juan.

Service in general was courteous and efficient; from the valet parking to reception, and restaurant. Room and halls clean, with all necessarily amenities. The continental breakfast was pricey, but complemented by good service. But after such a positive stay; the front-desk attendant didn't even looked at me while checking out; stayed at the phone on a lengthy personal/family conversation while handling my documentation.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
2
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

Cafe Puerto Rico - I front of Plaza Colon. Small restaurant with amazing local cuisine; try the Yuca (Casaba) Mofongo with chicken or beef...Wow!

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
RMans
St Martin
May 12, 2012

Great Location - Will return

Great Location in the heart of Old San Juan The hotel was clean, staff very accommodating. This hotel is great for those with a budget seeking a comfortable hotel well located in San Juan We are looking forward to returning

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Dining tip: Short walk from hotel

Across from the hotel is Senior Frogs - very convenient Also Starbucks is just a one minute walk

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Katiny
Miami
May 12, 2012

Great hotel

From the moment we arrived everyone was helpful everything we needed help with someone was always happy to help us. Room was clean great casino nice places around the hotel to shop and eat señor frog was right next to the hotel . Great tours that they offered can't wait to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: Short walk from hotel

Everything is walking distance for food and shopping

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
RMans
St Martin
Apr 17, 2012

Perfect location

I was a bit skeptical after reading reviews of the hotel, but pleasantly surprised. The hotel is wonderful for those looking for a nice hotel, well located and without having to break the bank. The room was fine the bed comfortable, the bathroom adequate and everything worked fine - although its a shame that we did not have 'wireless' internet. The view from our room was a bonus - overlooking the harbor. Room service was quick and efficient. We experienced a fire drill due to technical difficulties but all went well and it was over quickly, - however this lead me to realize that there are no visible In-room diagrams/ information regarding fire or emergency information. I would definitely stay at this hotel again

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Dining tip: Short walk from hotel

Everything is near the hotel but Senor Frogs is adjacent - fun casual dining and nice if you don't feel like walking far. Starbucks is a short 3 minutes walk away

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Army Guy
Leesville, LA
Apr 16, 2012

Great Location and view

Staff is absolutely wonderful.. View from the pool was fantastic. Downside is only suites have views of the ocean.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
3
Sightseeing tip: Short walk from hotel

Great Location for all attractions in Old San Juan

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
laucat
a country in Central America
Apr 16, 2012

Pre Cruise Stay

This is the perfect hotel for pre or post cruising. The location of the hotel is perfect, close to the action in Old San Juan and a few steps away from the dock. The only couple of deficiencies I found about my stay are: First, a humidity odor in some the rooms is overwhelming. I dont think anyone can sleep with that smell! Fortunately, after asking for a change of rooms, I was inmediately transferred to one that was ok. And second, the elevators are too few and of an old generation, complicated and slow to use.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Rocky2012
New Jersey
Apr 14, 2012

Love this hotel and Old San Juan

Great Tme in Puerto Rico Hope to return soon. There is much more to explore.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Mojito's

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Rose T.
New York, NY, USA
Apr 11, 2012

Fantastic Quick Getaway

Incredible, incredible, incredible staff!!!! Accommodating. The concierge was of great help in planning my day. Got there at 10am and the room was ready for us! My mother is very difficult to please when it comes to customer service and the whole time she could not stop talking about how amazing the staff was.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

Close to the cruise ship port, both the fort and castle and walking distance to so many great restaurants. Incredibly helpful staff.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Running beach bums
Corona, ca
Apr 10, 2012

great location

Location-location-location! Not an impressive hotel for the most part but it's close and convenient to everything, The bed was comfortable and the sheets were as soft as butter. I thought it was a bit over priced but you really don't have much choice for the area. This hotel is perfect for a pre or post extended stay if you are a cruise ship passenger.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
3
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