$103 Avg/night
Rate and special offer based on Check-in: Aug 3, 2014 Check-out: Aug 6, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
634 reviews
Prime Choice "The Sheraton"

The hotel is located near the piers. My wife and I roll in looking for a adventurous yet relaxing... See full review

  • 20 yr wedding anniversary
  • Jul 4, 2014
Wonder family vacation

The staff at the hotel was very helpful and friendly. Wonderful place to stay with children. See full review

  • Woods Famiy
  • Jul 2, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

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Reviewer score 3.8 out of 5

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (634)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
634 out of 634
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.2
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
el tio
San Juan, Puerto Rico
Sep 28, 2012

great place

room very clean, verry nice pillows frienly staff and helpfull, was in a walking distance from old San Juan, we will be back and stay here again

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
SenecaFlyer
Business
South Florida
Jun 12, 2012

Great location but noisy on the lower floors

Difficult to beat the location for visits to Old San Juan. I was in on a combined business/pleasure trip and found travel to business districts easy and convenient; most of the times travelling against traffic. Only complaint: Hotel's function rooms are popular and noise traveled to my fourth floor room; listened to music until 4:00 AM!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
BVRV
Indianapolis
Jun 10, 2012

Good location; walking distance to a lot of good restaurants

Old hotel; moldy smell in the allocated room; so, we had to request a change of room. Hotel accommodated our request

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
boricua gringo
Newark, NJ
Jun 5, 2012

12 days, 11 nights in beautiful Viejo San Juan

Friendly, clean hotel in a great location. Restaurants, shop, and historical sites within walking distance. Perfect for a short stay before a cruise with the port literally across the street or a long stay like mine where you really want to explore the city and island. Staff was courteous, hot tub was relaxing, and had no issues during my stay. Would recommend to anyone unless you want to be right by the beach.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Money-saving tip: Short drive from hotel

Instead of paying for the valet parking, drive around the corner to the parking garage with the $4 sign across the street from Restaurante Raíces. It's $4 all night from 6pm to 6am and 50 cents each hour after that.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

1
5.01.0
ElQuijote
Tampa, Fl
Jun 1, 2012

Do not stay here!!!

First of all I am puertorrican and this is the first time I stay in the island as a turist and is terrible the hotel doesnt have parking !!! Yoy have to pay an extra 22 dollars per day to have a decent and secure parking. It is way overprise. And you can stay in a better place outside of the metro area.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
1
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
RoadRunnerz Boss
Rancho Mirage, CA
May 30, 2012

Loved Ol' San Juan

And, the Sheraton there was pleasant enough, but avoid rooms near the ice machine, as they are extremely loud (at all hours of the night) and also, avoid rooms in the corners of the building where 3-4 doors face each other - you will hear your neighbors coming and going at all hours of the day and night. The Sheraton could benefit from installing "quiet door closing" mechanisms, instead of the current SLAMMING that happens. All things considered - LOVED Puerto Rico and WILL return

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
2
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
ERM'S
DETROIT MI.
May 29, 2012

EVERY ONE WAS VERY NICE!THE ENTIRE STAFF .

THE HOTEL WAS VERY CLEAN. THE STAFF, COULDN'T ASK FOR BETTER. THE CASINO WAS VERY SMALL. THE FOOD WAS EXCELLENT! BUT VERY EXPENSIVE! EVERY TIME YOU TOOK THE TAXI IT WAS 21.00 .THE VIEW WAS BEAUTIFUL, WOULD COME BACK AGAIN AND RECCOMEND TO ANY ONE, YOU CAN TAKE THE BUS FOR .75 AND RIDE THE TROLLEY FREE TO SEE THE SITES FOR A HALF HOUR RIDE, IT WAS REALLY NICE EVERY ONE WAS VERY FRIENDLY AND WILLING TO ASIST AND HELP YOU THE ENTERTAINMENT, BAND ON THE OUT SIDE PATIO WAS AWESON! YOU CAN GO SHOPPING, AND WHEN YOU RETURN. THE FRONT DESK WILL TAKE YOUR BAGS TO THE ROOM FOR YOU, WHILE YOU DINE OUT OR GO ELSE WHERE IN THE HOTEL. OVER ALL IT WAS GREAT!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
3
Shopping tip: Short walk from hotel

THE HOTEL DIDN'T TELL US ,BUT MY GUEST HAD A KNEE REPLACEMENT AND COULDN'T WALK VERY FAR BUT WE LEARNED THAT ACCROSS FROM THE HOTEL.THERE S A BUILDING WHERE YOU CAN ENTER AND TAKE THE ELEAVATOR TO MAIN SITES WHERE ALL THE ACTION IS AND SAVE YOUR SELF FROM USING THE STAIRS, ESPECIALLY IF YOU HAVE A CANE OR WHEEL CHAIR .THAT ELEAVATOR WAS A LIFE SAVER FOR MY GUEST. IT CUT THE WALKING DISTANCE IN HALF FOR HER, AND DELETED THE STAIRS!

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Charlie
Flushing, New York
May 23, 2012

Fine for a three star hotel.

My mistake - we generally stay at a five star and our exxpectation was inthat category, bur for a three star hotel it was fine.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short walk from hotel

The restaurants were excellent especially AcquaViva

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Texcs
Dallas, Texas
May 22, 2012

Mostly positive - Great Location - Confusing Housekeeping rules.

Housekeeping rules are a bit confusing. "Leave this card out before 2 a.m. to have a green cleaning," "leave this other card out by midnite to have room serviced." We were never quite sure if our room would be made up or not. When they did service it, they did not restock basics like shampoo. Water was a dollar to purchase. Room service worked great one nite, food arrived quickly and was delicious, a little surprised at all the upcharges, like delivery and auto gratuity. Tried to order another nite, and kept getting routed to the restaurant that said they did not deliver?? Same number but we could not get room service. Location is excellent, right in the heart of Old San Juan, walk around town, walk to ferry, walk to trolley. Overall I would recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Sightseeing tip: Short walk from hotel

You can walk across the street and ride the ferry for .50 to the FREE Bacardi tour, do not buy a package tour. Also ride the trolley for free to see the Forts and a good city tour.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
inez
oklahoma city ,ok
May 21, 2012

fantastic getaway

the staff was very friendly.i really enjoyed my stay, will go back

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
3
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
MultiCityTraveler
Albuquerque, NM
May 18, 2012

Ideal location to enjoy Old San Juan.

Service in general was courteous and efficient; from the valet parking to reception, and restaurant. Room and halls clean, with all necessarily amenities. The continental breakfast was pricey, but complemented by good service. But after such a positive stay; the front-desk attendant didn't even looked at me while checking out; stayed at the phone on a lengthy personal/family conversation while handling my documentation.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
2
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

Cafe Puerto Rico - I front of Plaza Colon. Small restaurant with amazing local cuisine; try the Yuca (Casaba) Mofongo with chicken or beef...Wow!

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