$118 Avg/night
Rate and special offer based on Check-in: Aug 31, 2014 Check-out: Sep 1, 2014

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
442 reviews
Great experience overall

No issues. Bed and pillows extremely comfortable! Roof top pool is small and cold. Casino is very... See full review

  • Rob the Tampa Man
  • Aug 26, 2014
vacation

Held luggage for us. Good location. Good restaurants. See full review

  • jwmueller
  • Aug 25, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

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Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (442)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
442 out of 442
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

86% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Ron and Kitty
Silver Spring
Aug 8, 2012

Enjoyed the Staff (Bellman-Manual & others)

Initially, they did not have the room that I requested (kingsize & 3rd floor). The room that they put me in had the smell of a dog and my wife is allergic to dogs. After that all went quite well, I would recommend and I will return.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Prof Daddy
Cleveland, OH
Aug 3, 2012

San Juan

It is a nice place to stay, clean, and the staff was very helpful

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Jean the Traveler
Arizona
Aug 2, 2012

A Fun Hotel

We spent a few days in San Juan before our cruise. This hotel was in a perfect location for us because it is across the street from the pier. That was why we chose this hotel. The staff was extremely courteous and polite. Since the hotel is situated in Old San Juan, we were able to walk short distances and eat at some of the best local, authentic Puerto Rican restaurants. We were also walking distance to El Morro Fort, which was an added bonus. The most fun part of this hotel is that it has the most lively casino. Each evening there was live entertainment and dancing. We really enjoyed that.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Nightlife tip: Short walk from hotel

Be sure to walk to where the locals and tourists mingle in the evenings. There are all kinds of foods, restaurants, shops, and music playing everywhere.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
J P Forte
New York
Jul 29, 2012

Convenient location nice staff

Very clean, comfy. Beds and good siz king bed room. Great location to explore old San Juan . Close To restaurants. No beachs near. Overall good

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Traveloisseur
New York, NY
Jul 18, 2012

Great Girls Getaway

This hotel is a perfect location! It puts you in the heart of the city. Everything is within walking distance from sight-seeing, shopping, dining and getting your groove on, all with an old world flair!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Dining tip: Short walk from hotel

For that traditional Puerto Rican/Latin food, definitely go to Raices.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
Inmersionista
Business
Indiana
Jul 17, 2012

Shertaon - Old San Juan

Very comfortable. Nice workout facility and pool. Very good breakfast. Pleasant staff. The location was a little noisy with, being right by the docks, but I had not trouble sleeping and it was nice to be in the mix of so much tourist-centered activity.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Check out the small plaza just soutwest of the San Cristobal Castle. It's got a few hole-in-the-wall places where you can get safe, delicious, authentic Puerto-Rican carry-out, like empanadas de carne and jugo de pacha (maracuyá).

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
PriyaS
Chicago, IL
Jul 8, 2012

Good Hotel

Good location, rooms were clean and staff were helpful. There is also a nearby taxi stand so its easy for the staff to quickly grab a cab for you if you need one.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Time-saving tip: Short walk from hotel

The pier is literally across the street so if you need to catch a Ferry to the Bacardi Tour or a boat party, its very easy to get there and get back.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Rakone
Springfield
Jul 5, 2012

Frequent visitor

Have been to PR several times. Good location but the hotel itself lacks an inhouse shop. Cleaning staff was so-so. Rooms could be better insulated for noise. Would need to have a really great rate to stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
2
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
swahls
New York, New York
Jun 27, 2012

Great Getaway for a Long Weekend

The weather was absolutely beautiful and this hotel is footsteps from culture, restaurants, bars, shopping and beautiful views. The only drawbacks were some hidden fees with the hotel and that it's not close to a beach. If you don't mind adding another 15 bucks a day to your bill and hanging out at their rooftop pool (or taking a 12 dollar taxi to the nearest beach), you've found your hotel!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
4
Value:
4
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
cage10
Martinez, CA
Jun 26, 2012

The Grand Finally

After a wonderful week of cruising and walking across the street from the pier to enjoy one more night of special can not be beat.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
3
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