$152 Avg/night
Rate and special offer based on Check-in: Jan 13, 2015 Check-out: Jan 14, 2015

Sheraton Old San Juan Hotel & Casino

4 stars
100 Brumbaugh Street, 100 Brumbaugh Street, San Juan, PR 00901
Hotel Overview
Reviewer score
3.8
out of 5
455 reviews
Awesome sisters trip

EXCELLENT stay. Room was clean and modern. Located in walking distance of everything in Old San... See full review

  • Debra W.
  • Dec 23, 2014
Well situated

Has two nights here after a cruise before flying to Orlando. Check in was painless, room was... See full review

  • Promoxis
  • Dec 9, 2014
Experience the best of Old San Juan at the Sheraton Hotel and Casino, which seamlessly blends old world charm with modern luxury. Located just a few minutes from the airport and cruise ship docking areas, guests can start their visits with minimal delay. Showcasing grand design and decor, the hotel is home to what has been voted the friendliest casino in San Juan. From table games to more than 300 slot machines, the casino offers hours of entertainment in a welcoming atmosphere. Count your winnings over dinner at the local Palio restaurant, or go all - American at the Chicago Burger Company. Swim off those calories in the roof-top pool or hit the health club for a fitness class.
Key facts
  • Waterfront location
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Luggage storage
  • Entirely smoke-free
  • 2 restaurants: Chicago Burger Company and Palio
  • Wireless Internet (fees may apply)
  • Bose Wave Radio in guest rooms
  • Sheraton Sweet Sleeper* Bed
  • Balcony
  • In-room microwave and refrigerator available
  • Childcare service
  • Numerous on-site dining options
  • Room service
  • Pets allowed (see policies; fees may apply)
Neighborhood
Staying in Old San Juan puts the best of the culturally-rich city at your fingertips, with places like the beautiful Condado Beaches nearby. Sports fans will enjoy the local tennis courts and golf courses, and art admirers can visit the Museo de Arte de Puerto Rico. Other unforgettable experiences await just a short drive away at Fortress San Cristobal, the Bacardi Rum Factory, and the Wyndham Rio Mar Beach.
Hints and tips
Gain an appreciation for the history and architecture of the city with a walking tour of San Juan, starting less than half a mile from the hotel.

For longer trips around town, be sure to ask the front desk about the free trolley service.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Sheraton Old San Juan Hotel & Casino Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
General
Air conditioned
Activities
Pool
Exercise gym
Casino
Dining
Restaurant
Coffee maker in room
Room service
Services
Business center
Guest laundromat
Childcare Service
Internet
High-speed internet
Parking
Parking
Accessibility
Grab bars in bathroom
Room
Television with cable
Safe
Hairdryer in room
Cribs available
Iron

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (455)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.8 / 5
5.01.0
455 out of 455
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.6
Value:
3.9

87% would recommend to a friend.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
cornie
jax, florida
Apr 24, 2013

great value

the breakfast was great, the location super, lots to do and friendly staff, no need to take your computer, and of course, the casino, we will be back

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

behind the hotel

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Srabsatt
Business
Broward County Florida
Jun 20, 2013

Awesome local

Perfect location in Old San Juan. The hotel is very active. The only problem is the noise. Every night there was activities in the hotel and u can here all the noise from the ballrooms and in the hallway. They need to sound proff the walls and buy better door to drown out the noise. The on site restaurant was bad. The food was soooo salty. I sent it back twice and each time the salt level was higher. All 4 of us did not enjoy the food.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
ReddBliss
Business
Michigan
Jun 18, 2013

Sheraton Old San Juan

Great location if you're leaving out for a cruise. Everything is within walking distance. The rooms are not as good as they should be for a Sheraton experience. Beds were mediocre and small at best.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Elenitachicanita
Business
El Paso, Texas
Jun 17, 2013

Not so friendly as expected

The hotel has good amenities: gym, small pool on the roof, hot tub, restaurants inside the hotel. Would have liked a small continental breakfast for the price. You do get coffee and tea for your room. The hotel is not fancy but the location is awesome. So much to do near by. There were two things that bothered me. First, the welcoming staff at the front desk was quite rude. They were short and direct in their welcoming, not friendly at all and lacked that special touch with the guest. I do have to say, the organizers for the conference I was attending were the complete opposite, nice as can be. Second problem was that I was charged a valet parking charge of $21 when I came in on a taxi, and it was taken care of only after I disputed the charge. Once I arrived home I also had a $50 charge on my credit card. When I called the front desk, I was told that it´s a common practice for everyone. This gets cleared two to three days after you check out. These charges would have not been a problem if the staff had informed me upon arrival. It would have made a great difference if they had at least smiled once in a while. A smile and a kind word takes you a long way.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Trolley is free -use it to get to the different attractions Punto de Vista - 2 for 1 Mojitos .50 cents to use ferry Take the ferry to Cataño and go for dinner at Don Tello for vegetable mofongo and pana tostones with guava sauce Take the ferry across to Cataño and visit the Bacardi Rum Factory Foccacia - affordable and delicious pizza Marta, The empanada lady in Calle San Franciso - delicious Mayorca bakery in Calle San Francisco- best guava pastelito Visit the Mercado Agrícola Natural for affordable local fruit and delicious food

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
5.01.0
Vicky PR
Business
San Juan Puerto Rico
Jun 17, 2013

Good location.....bed bug :(

Good location Bed bug :( Value $$$ Staff good very nice

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
5
Room comfort:
1
Location:
5
Value:
2
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

3
5.01.0
Swissie77
Business
Switzerland
Jun 11, 2013

good location, but not Sheraton like

positive: good location, nice staff. negative: room temperature too cold, swimming pool not good enough for a Sheraton, too small for the amount of people, no shower. TV was very slow.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
5.01.0
traveltruth
Business
Tampa, FL
Jun 7, 2013

Great location

Old hotel....but well-kept and great location. Pleasant little smoke free casino....

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Alberto.. the tourist
Business
Phoenix, AZ
May 29, 2013

Great Location! Very clean and confortable!

The hotel is located right next to the Old San Juan... you just walk behind the hotel and you're right on the heart of Old San Juan and super close to El Morro, and lots of other restaurants and eateries. Staff was very friendly. Rooms very confortable and clean. I highly recommned this hotel if you're visiting Old San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Short walk from hotel

no need to take any cabs.. you can walk everywhere within the Old San Juan... which is very safe by the way.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Larry from Orange
Business
Orange, Ca
May 11, 2013

Dosen't Get Any Better

Great room, fantastic location, excellent breakfast all add up to "It dosen't get any better." So glad we picked this location. We are not beach people or big on the night club scene. This hotel was literally in walking distance to all that Old San Juan has to offer. Not to mention the free trolly that goes to all the major sites. Some of the best food I have ever eaten in the local restaurants! Could you believe we had fantastic shish ka bob at an Turkish restaurant near the hotel. Puerto Rican food was the best. Am now a great fan of Mofondo! Hope I can fine it here in California! LH

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Manolin! Try the Mofondo! Fantastic.

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Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
Lucky V
Business
Kansas
Apr 30, 2013

Great honeymoon location

Location, staff, food, and total experience was awesome. Would defenatly recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
5.01.0
cornie
Business
jax, florida
Apr 24, 2013

great value

the breakfast was great, the location super, lots to do and friendly staff, no need to take your computer, and of course, the casino, we will be back

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

behind the hotel

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Thank you for your feedback!
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